The Delhi Transport Corporation (DTC) is not really the most ethical transco in India. Believe me. It is nowhere close to being one. Why do I say this? There are plenty of reasons. I have listed its inefficiencies earlier in Delhi and it’s Bus Melee.
As I mentioned last year (The Underrated Daily Pass), DTC’s ‘Green Card’ doesn’t have any of the security features of say a BEST Magic Pass or a BMTC Pass. The only personal detail stored on the pass is the user’s name and sometimes their age as well. On one trip last year, when I was getting off near a Metro station, the conductor asked for the pass to be returned to him. When asked why, he responded with a “You’re anyway taking a Metro, why do you need a pass after that” kind of statement. I was intially puzzled, but then it struck me. He was obviously asking for the pass back so that he could he sell it to someone else, which was confirmed when a co-passenger explained that it was normal in Delhi. While it is known that BMTC conductors in Bangalore do collect money lower than the actual fare, pocket the cash and not give the passenger a ticket (I had parodied this on The Unreal Times, click here to read), this is one step more unethical.
The exterior display of a bus, is generally used to the the Bus Route number and route. Be it the Rolling Cloth display used by BEST, or the metal plate used by PMPML/BMTC, it is always used for the route. DTC, however uses it for other purposes too. In Novermber 2015, I spotted some of them saying ‘Car Free Day 22 October’. Not counting the fact that the bus was advertising for an event that was already over, the advert was displayed on the external LED Rolling Display. While many may agree that a Car Free Day might be good (I may or may not, it depends), using a Bus’ external display is wrong. If the government wants to promote a scheme or a programme, it can, like any other advertiser, pay the Transco and put up banners, or adverts on the grab handles or behind the seats. The external LED, is a BIG no no! Of course, there are many who will point this out with MSRTCs older Shivneri/Ashwamedh fleet (prior to them getting LED displays). The older fleet had a board with the route on it, above the driver. It usually had an advert for either Manish Potdar or Chandukaka Saraf. They however, were smaller and below the routes.
And now for the big one.
With Arvind Kejriwal going hammer and tongs against the current Demonetisation drive by the Central Government, calling it India’s largest scam, a new twist has emerged. Before I get into the actuals; let me remind you: DTC’s non AC fare is ₹5, 10, 15, and AC fare is ₹10, 15, 20, 25. This fare is from the DTC website, last updated August 2016. A regular monthly pass costs ₹800 and 1000 for the two categories. The most expensive pass is the Airport Express Coach (NCT+NCR) which costs ₹1800.
The Aam Aadmi Party has been accused of using the Delhi Transport Corporation (DTC) to exchange illegal ₹500 and ₹1000 notes for valid notes.
In a letter to Lieutenant-Governor Najeeb Jung, Delhi BJP leader. He alleged that the DTC deposited ₹3 crore in old ₹500 and ₹1000 notes. Jansatta, a Hindi Daily claimed this was the method used by the AAP to covert money it had received as donations.
The letter claimed that with fares ranging from ₹5 to ₹25 and most commuters giving change, it would be difficult for the Corporation to deposit revenue in the higher denomination notes.
The letter said, “It has been found that the most part of the revenue submitted by DTC is in banned currency notes. This raises suspicion of wrongdoing and the money may be connected with the donations collected by ruling party (AAP).”
He asked the Lieutenant Governor to ask the DTC management to come clean on the issue to prevent maligning of its reputation.
If this is true, it is a true black spot for Indian Transit.
While BEST has reduced its fares, leading us to believe that the new fare structure incorporates this 6% increase, others have hiked fares. TSRTC Hyderabad and BMTC have increased the cost of a Daily Pass from ₹150 and ₹140 to ₹160 and ₹150 respectively, BEST has reduced it from ₹200 to ₹150. MSRTC charges a rupee extra for its Shivneri/Ashwamedh services, though this has been there from somewhere in April, thus making it probably unrelated.
While I am for government measures to increase the tax base, this is most certainly not the right way. Let the government start taxing rich farmers instead. The reasons I’m opposed to this tax are:
BEST – We all know the story behind BEST and its Purple Faeries. Barring a few buses from the Oshiwara Depot, these buses are pathetically underpowered, have terribly low-powered airconditioning. They struggle to climb simple slopes. Their Volvo fleet is in good shape however. However, in light of the recent fare reduction, I guess we can give BEST a breather in this section.
BMTC – The first to implement the new Tax, the BMTC had a very interesting thing to do. They used to issue the regular ticket with the ETMS, but charge the Tax with the old Punched tickets. Thus, I used to get a ₹20 printed ticket and a ₹1 punched ticket. BMTC finally managed to incorporate this tax on the ETMs, but now I have pay ₹22 because the Tax amount is rounded off to the next rupee irrespective of how much it is. However, this move is unwarranted because BMTC buses are bad. The older FA series of Volvo buses are rickety, pollute a lot and water leaks in thru the emergency exits. The Corona fleet have buses where the airconditioning just does not work. The newer 57F series Volvos rarely come to the Public because they spend most of their time on Corporate trips for the ORRCA or Manyata Embassy Tech Park.
MTC – Possibly among the worst Volvo fleet, MTC has 100 odd buses which are in horrendous conditions. Buses creak, and reapairs carried out are not what one you’d expect in a Volvo. Damages sections of the exterior and interior are usually patched up with Substandard Aluminium that is used in the regular buses instead of Volvo’s standard Steel or Glass. If this is the condition of the exterior, you can imagine how the Engine or AC might be. However, knowing TN, they might have not implemented this tax as it goes against the populist nature of the state.
DTC – The worst AC bus fleet that I have seen, DTCs Ashok Leyland buses and Tata Marcopolo buses at times do what no other Transco’s buses do. The BEST Cerita AC struggles while climbing a slope. The BMTC Corona AC struggles when the bus is in heavy traffic. The DTC AshLey and Marco AC struggles when the bus is on regular traffic, and even on minor downward slopes! With the maximum fare on an AC bus set to ₹25, this tax is most certainly a welcome move. Delhi is used to subsidies and cheap stuff and it is high time that AC bus fares were increased in the capital.
TSRTC – TSRTC has also increased its fares, but I am confused on which side to take. TSRTC has among the best Volvo fleets in the country, atleast in Hyderabad. The buses are maintained well, operate on good routes and frequencies, and are in general above expectations. However, the fares are already on the higher side, and thus the extra bit is a little unwarranted.
On the whole, I think this Additional Tax needs to be rolled back. It’s a bad idea to tax the Middle Class more. The upper class doesn’t take the bus, the lower class doesn’t take an AC bus. As always, increasing the Tax Base comes and burns the Middle Class pocket.
Gurgaon, sometimes known as the Millennium City, is Haryana’s second largest city. It is also the most isolated part of the cities that form the first rung of the NCR. Unlike NOIDA, Ghaziabad and Faridabad, Gurgaon is at a little distance from Delhi, thus being buffered from its overflowing traffic and pollution.
While the original town of Gurgaon has existed for decades, the city in its current form is a recent development, thus making it the youngest city in the NCR.
Gurgaon has several modes of transport, like most major cities in India.
Autos are the most common form of public transport in Gurgaon. They are green in colour, can be hailed from anywhere on the streets, but they don’t have a Fare Meter. It is up to the commuter and autowala to bargain and agree to a price. However, Gurgaon autowalas are reasonable compared to their Delhi counterparts and a compromise can be reached easily. There are several Auto-booking apps as well, such as Jugnoo and G-Auto, the latter of which is backed by the Gurgaon Municipal Corporation.
Hailing Taxis on the streets isn’t a daily affair in Gurgaon. If you need a cab, the best thing to do is to use Uber or Ola. However, Bike Taxis are very common. Players such as Baxi and M-Taxi have proper taxi stands at prominent places, such as outside HUDA City Centre, while other such as HeyTaxi require to be booked using the Mobile App.
Shuttle services, like I had discussed, in an earlier post, such as Ola Shuttle, ZipGo, Shuttl, are available on select routes within Gurgaon and between Gurgaon and other parts of the NCR. These bus aggregators feature Mobile-app based bookings, free WiFi, cashless payments. Mostly operated using Tempo Travellers, they are popular with Office Goers in areas closer to Sohna Road and other such areas where the Metro hasn’t gone yet.
The most important form of transport in Gurgaon, the city is served by two Metro lines: The Yellow line of the Delhi Metro that has five stations in Gurgaon, and the Rapid MetroRail Gurgaon, which is India’s first truly private metro rail to be operational.
Delhi Metro’s Yellow Line connects Gurgaon to some of New Delhi’s most crucial areas such as Connaught Place, New Delhi, Chandni Chowk, Kashmere Gate, Parliament House, Vidhan Sabha, Delhi University, Saket, Qutub Minar, etc.
Rapid Metro connects DLF CyberHub to Sikanderpur and will further connect to Sector 56.
Gurgaon has City Bus services operated by Haryana Roadways.Buses connect various parts of the city with the Gurgaon Bus Stand, Railway Station or HUDA City Centre. Non-AC buses are blue in colour while AC buses are Red or Maroon. Buses are operated by HR’s Gurgaon Division and also the Faridabad Division which operates its city buses into Gurgaon.
In addition to this, the DTC operates its buses from various parts of Delhi, such as Karol Bagh, Anand Vihar, Badarpur, Uttam Nagar and Dwarka to the Gurgaon Bus Stand. Haryana Roadways also operates a Volvo service connecting Chandigarh to Gurgaon via Delhi Airport.
So there are the various ways of getting around Gurgaon.
If you’re in Sector 14, you should try Mogli’s Coffee. They have some interesting variations, including Brownie Cappuccino among others. They are located at the far end of Sector 14 Market, in front of South Store on the same lane as the PNB ATM.
Delhi -The National Capital Territory of India, has a serious problem with buses.
Before getting into details, let us just list out modes of transport within the city.
Delhi Suburban Railway: EMUs and MEMUs connecting Delhi to nearby cities such as Ghaziabad, Faridabad and Gurgaon.
Delhi Ring Railway: A 35km long railway running parallel to Ring Road, with 7 services clockwise and 7 anticlockwise with a peak hour frequency of 60-90 minutes.
Delhi Metro: A 213km long Rapid Transit system consisting of a mix of Underground, Elevated and At Grade tracks and stations.
Buses: Buses, like every other city in India.
Auto rickshaws: Autorickshaws with GPS-enabled Meters who rarely charge by the fare meter.
Now, coming to Buses.
Delhi has three kinds of buses that operate on its street, all by different operators. Yes. Three of them.
Metro Feeder Buses
The DTC operates two distinct services in the city. Green coloured non-AC buses and Maroon coloured AC buses. Barring a few old buses which are pre-2000 buses, all the buses are low-floor, rear-engined CNG buses. Buses are either Ashok Leyland or Tata Marcopolo models, in both variants. Daily Passes for both regular and AC services are sold on board the bus like most other cities. Monthly passes are available at 30+ odd centres across the NCT. Barring the Jheel centre, all are computerised. Passes are supremely cheap, with the non AC pass costing ₹800 and AC pass costing ₹1000 a month. Minimum fares are ₹5 for the Green bus and ₹10 for the Maroon counterparts. Similar to what Western and Central Railways did in the Mumbai Suburban Railway and what PMPML did in Pune, fare stages are in increments of ₹5. The highest fare in a non AC bus is ₹15!
Operated by the Delhi Metro Rail Corporation [DMRC], these are minibuses with the aim of linking Metro stations to localities around them. The funny part is that similar to Bangalore’s Metro Feeder buses, they travel long distances too. For example, at Saket Station, you can see Feeder buses going upto Badarpur. They follow the same fare structure of the regular DTC bus.
And now, for the long part of this article. Cluster Buses. The orange-coloured buses in Delhi, were introduced in 2011 to compensate for the shortage of buses since the Blueline fleet had been eliminated. Delhi’s buses have always had a huge percentage of private players in it, and with the cluster buses, they have been corporatised with under the Banner of Delhi Transit, run by the Delhi Integrated Multi-Modal Transit System Ltd. [DIMTS]. These buses use the same fare stages as the regular DTC buses, except that Daily Passes are not valid on them, and tickets are issued digitally.
Now how does the Cluster Service pan out?
Delhi has always had a mix of private and public buses on its streets.
Till 2010-2011, the private sector was composed of Licenced Stage Carriers, known as Blue Line buses. They were individual buses, operating under no fixed rules, and thus could take any route they wished to. This caused a major issue, since most operators chose only the profitable routes and in order to maximise profits, overloaded the buses as well as drove negligently to make more trips. This often put passengers at risk, and on an average, 100 people died in a year, both inside and outside the bus. In 2008-2010, the then Sheila Dikshit-led government decided to discontinue these buses in favour of the new Corporatisation scheme. Accordingly, permits to operate these buses were withdrawn and new permits were no longer issued. In 2011, the first set of Cluster Buses were launched.
So, what formed the basis for these Cluster Buses and why are they called so?
The DIMTS, a joint venture of the Government of NCT Delhi [GNCTD] and the IDFC Foundation, did a analysis of the 650-odd bus routes in Delhi and grouped them into 17 clusters. A list of the clusters as well their constituent bus routes is available on the GNCTD website. Within these clusters, 40% of the buses were to be run by DTC and the remaining 60% by DIMTS. DIMTS, meanwhile is just a Government Body, which among other things, maintains GPS data of every auto-rickshaw in the NCT, which is fitted with a GPS-enabled Fare Meter. The buses themselves are operated by Private Parties. Unlike the erstwhile Blue Lines, they are operated by large corporate bodies. Cluster buses today form the 60% Private share in the 17 clusters, though Private Stage Carriers with the Blue Line livery are slowly making a come back under the current government.
Each Cluster Bus is GPS-enabled with the position being relayed to the Public Information Website [http://businfo.dimts.in/businfo/] which shows the ETA of the buses, similar to what BEST does. Touch-screen Verifone Ticket Machines are utilised on these buses. Since there are only 3 fare stages, the driver only has to press the fare, ₹5, ₹10 or ₹15, and the location is automatically picked up via GPS. Similar to BEST, data is automatically sent to the server, thus eliminating a lot of issues.
So what exactly is the issue here?
Now, there are several issues here, with all the buses in question:
Fares: Fares in Delhi are too low. With a minimum fare of ₹10 on AC services and fare stages of ₹5, ₹10 and ₹15 only in non AC services, fares are too cheap for both DTC and private operators to sustain themselves, even with low taxes and cheap CNG. It costs ₹15 in a bus from Okhla to Old Delhi Railway Station. The same journey costs ₹19 in a Metro from Okhla to Chandni Chowk. The only city where a bus ride is cheaper than a train.
ETMs: The Orange Faeries have GPS-based ETMs that instantly transmit data but have no purpose other than these two. BEST ETMs can sell passes and validate them. There should be a plan to sell Daily Passes with these machines and validate prepaid cards.
Passes: Daily Passes, even of AC buses are not valid on DIMTS buses, which form 3/5 of the buses on the road. They are also not valid on Feeder buses.
Feeder buses: Since the feeder buses are out on a contract basis with private carriers, they end up acting like Blueline minibuses.
Delhi BRTS: The Delhi BRTS is another case of Bus Lanes masquerading as as BRTS. It is similar to the original Swargate-Katraj BRT line in Pune. All sorts of vehicles enter bus lanes, there are no barricades at some place, bus stops are confusing. The funny part of the BRTS is that there are two layers of bus stops, parallel to each other at a junction, resulting in a mini pile-up.
Overall, Delhi’s transport system leaves a lot of space for improvement. DTC also operates buses to neighbouring cities in the NCR, such as NOIDA and Gurgaon. Passes are not valid on these buses. DIMTS doesn’t cross the border. All buses going away from Delhi terminate at the border. DTC also operates a shuttle bus service between Terminal 3 and 1 at the Indira Gandhi International Airport, as well buses to Lahore, Pakistan and Kathmandu, Nepal.
Delhi’s bus problem is that buses try to be direct competition to the Metro. Operations need to be streamlined into a single integrated system, along with some fare hikes to make it sustainable.
So recently, the Delhi Government, announced that they were going to implement a new rule from January 1st 2016, which would allow vehicles with Odd and Even registrations to ply only on alternate days. Like the rest of the world, I think it is a dumb idea. The intention might be good, to reduce pollution, but the backlash this is going to have, is going to wreak havoc across not just the National Capital Territory, but also the National Capital Region.
Note: Many readers have complained that I have a bad perspective because I’m a Mumbaikar. Just to clarify, that in the period running up to the New Year and for the next two weeks, I was a resident of the National Capital Region, living in Gurgaon and traveling to Delhi every alternate day. I was subject to the Odd-Even Joomla for 12 out of 15 days.
Before, I go forward, I just want to remind you of two things:
This nonsensical proposal was planned for Mumbai by the AAP’s big brother Congress, over a decade ago. It got scrapped, and for a good reason.
This proposal apparently works well in China. People who support it forget one thing. China is not a Democracy.
Another point to add is that the aim of this whole system is to reduce pollution, not traffic on the roads. Using that as a metric to claim its success is not valid.
So, why would this be a problem?
Enforcing this would be a major headache. With the exception of Gurgaon, the areas of the NCR surrounding Delhi, are contiguous territories. It is nearly impossible to distinguish between Ghaziabad, Faridabad, NOIDA and Delhi. Now, given that the Delhi Government, specifically the Delhi RTA, would have authority over only DL-registered vehicles, how will they stop other vehicles from plying? Delhi, by virtue of being a Union Territory, has lesser road taxes, so nobody would get a HR or UP registration to ply their vehicles. But how would they stop vehicles from other parts of the NCR from doing so? Especially since places like Faridabad and NOIDA don’t have that good public transport as Delhi!
Extra Load on Existing Infrastructure
This move will screw up the way people travel in Delhi. Delhiites love poking fun at Mumbaikars for the Suburban Rail, calling it smelly, overcrowded, and what not. There is a statement, “Darr ke aage Jeet Hai, aur Dadar ke aage Seat Hai”, which translates to “There is Victory ahead of Fear, and a Seat ahead of Dadar”. Atleast, the Suburban, by virtue of not being air-conditioned, has stale air being pumped out from inside the train. More importantly, we have Fast trains in Bombay. We don’t have to sit in a train from Churchgate to Virar stopping at every single station on its way. The Delhi Metro is worse than the Mumbai Suburban in terms of crowd. DMRCL often goofs up by running 6 car trains to Gurgaon and 4 car trains to Faridabad.
There is this video of officers pushing people into the train, where they are packed like sardines in a tin can so that the doors can close. I have seen people pushing each other inside and being stuffed in a similar manner in Gurgaon-bound trains. The Delhi public will not travel in the Ring Railway, thus making Metro the ONLY way to travel around for those who need to go long distances. The situation in the MMR cannot be compared because the MMR has multiple railway lines, one Metro line, plus one Monorail, plus the killer combination of BEST, TMT, NMMT. No matter how unethical NMMT and TMT are, they are far more efficient than the DTC and its new sibling the DIMTS. This will also push up the crowds in buses, which already crowded. Delhi buses are filthy cheap, and this makes it worse. With a reported 400 buses breaking down each day, this means that the government has to hire more buses, which is resulting in the steady comeback of Blueline buses.
What if I have an emergency, I need to get out of my house in a hurry? What if my office is in the other end of the city and I don’t a have a Metro line anywhere near me? What if someone in my house is sick and I need to take them to the Hospital? Rich or poor, I am not going to buy a new car. This move will also affect carpoolers. What if five people who carpool, rotating cars on a daily basis, all have Even-numbered registrations? What if all are Odd-numbered? Has this been considered? I don’t think so. This move will affect Cab aggregators like Ola and Uber massively.
Fake Number Plates
Back in 2005, the Central Government had amended Section 50(2)(d) of the Central Motor Vehicle Rules [CMVR] to mandate the implementation of High Security Number plates. This was later upheld by the Supreme Court of India in 2011. These plates had security features such as a Hologram, could NOT be tampered-with and had to be fixed by an officer of the RTO only. So far only a handful of states including Sikkim, Goa, Gujarat, have implemented it. Anyone can duplicate number plates and change it daily. This is going to give a new boost to these fake number plate manufacturers however.
Noble or not, the Delhi government has got its priorities wrong. Massively.
The state government has not cleared payment of salaries to striking workers of the Municipal Corporations, resulting in the city being called the Garbage Capital of India. It has however, gone ahead with a 400% salary hike for its MLAs.
If the state government is seriously interested in reducing air pollution, it needs to start coordinating with the Centre, and other States in the NCR to find a long term solution to tackle the issue. The NCT is super congested, and banning certain vehicles on certain days is going to compound the issue rather than solve the problem. Delhi’s AC buses are already pathetic, and this is going to render them useless. Better public transport, and better connectivity, is what will show results, filling pockets of autowallahs who don’t charge per the meter won’t. Further, the ban on Surge Pricing for Cab aggregators like Uber and Ola is worsening the situation, causing a lack of cabs in places that require them and letting the Auto mafia rule.
Recently, the Delhi government announced a few exemptions. Among them are:
All two wheelers
Electric and Hybrid Vehicles
Women Drivers with a Male Child of Upto Age 12
President, Vice President, Prime Minister and Cabinet, Ministers of other States, except Delhi
Vehicles of SPG Protectees
Those On the Way to a Hospital [With Proof]
Now these exemptions, are major loopholes. Two wheelers are exempt. Are they not polluting? Evidently, Kejriwal and team have never been to Pune or Bangalore. According to a recent IIT Kanpur report: 46% pollution is created by trucks in the city when it comes to both PM 10 and PM 2.5. Two-wheelers contribute to 33% of the pollution, 10% is contributed by four-wheelers. Buses contribute to 5% of the pollution, whereas 4% is done by light commercial vehicles, and the rest is the contribution of three-wheelers and other factors.
CNG Vehicles, which make up most of the Public Transport. So, again, not much difference, people an pay ₹50k, get a CNG conversion done and keep going. Further, what stops a CNG vehicle from driving on Petrol? Hybid and Electric is fine to a certain extent, but then we must remember, these vehicles are expensive, and thus, the rich car owners of South Delhi can rejoice. Again, what stops a Hybrid vehicle from switching to fuel? Women Drivers with a Male Child? What sort of rubbish is this? So every woman in the household will now drive with her kid next to her. Official, Emergency and Defence Vehicles fine. Those on the way to the hospital must furnish proof? So if a car is stopped, you can throw a fit at the officers feet and he’ll let you go?
Commissioner of Police Delhi, BS Bassi, stated that out of 85lakh vehicles, 70lakh were exempt. What kind of rule is this? Lawyers have also been exempted from this rule.
The proposed fine for this is ₹2000 for each offence. Well done GNCTD, Well Done. You have successfully ruined a decent city.
Claiming that it was a success, two hours after it was launched, on a long weekend, when schools were shut in the winter, has to be the most illogical statement without any scientific backing whatsoever.
Overall, it can be stated that while some reduction in air pollution is likely to happen due to odd-even scheme, a single factor or action cannot substantially reduce air pollution levels in Delhi. Therefore, a comprehensive set of actions following an integrated approach is required to make substantial improvement in air quality,”
CNG Sticker Scam
With Round 2 of the Odd-Even scheme announced in April, a new twist has emerged.
The GNCTD had mandated that in order to be exempt from the earlier Odd-Even mess, all CNG vehicles would require a CNG sticker. These holographic stickers would be available at Indraprastha Gas stations. However, it has now emerged that these stickers could either be fake or sold off to car owners who don’t have a CNG vehicle.
So I took a bus from Gurgaon to Faridabad. Just like the Tamil Nadu State Transport Corporation [TNSTC], the Kerala State Road Transport Corporation [KSRTC], Haryana Roadways [HR] and the Delhi Transport Corporation [DTC] make the mistake of running JnNURM buses on Inter-city routes. TNSTC-Villupuram runs Volvo B7RLE buses that the Metropolitan Transport Coporation [MTC] of Chennai received under JnNURM on Chennai-Pondicherry routes along East Coast Road and the Grand Southern Trunk Road, while its Kerala counterpart runs them from Cochin to Trivandrum via Allepy or Kollam. Similarly, DTC runs its JnNURM low-floor AC and non-AC buses from various parts of Delhi to Gurgaon. Haryana Roadways, meanwhile runs various AC, non-AC buses from Delhi, Faridabad, Chandigarh and Gurgaon to each other.
Now, my point with this post is not about the use of JnNURM buses on intercity routes, but something totally different.
MSRTC runs conductor-less buses on multiple routes; Mumbai-Pune, Pune-Ahmednagar-Aurangabad, Pune-Kolhapur, Pune-Sangli among others. The principle here is that there is a booth, wherever the Bus Stops, with a Conductor waiting, who issues you a ticket.
The purpose of this model, as discussed before, is to eliminate the need for a conductor on-board the bus, thus reducing travel time and costs on employing conductors.
Prior to Electronic tickets, ST conductors at these booths would issue punched tickets, and these would be logged under the individual conductors sales, and the numbers would be written on the trip-sheet.
Now, for the Haryana Roadways model! If this can be called one that is. The bus I took was a Volvo B7RLE 8400 model, acquired by the Haryana Roadways Corporation – Faridabad Division under JnNURM. It was running on the Gurgaon-Faridabad-Ballabgarh route, as a city bus. Yes, as a city bus. I reached Gurgaon Bus Stand, and saw two identical Volvo buses parked next to each other. One had a Cardboard sign saying Ballabgarh in Hindi and the other had one saying Rohtak, in English. I asked a conductor if either bus would go to Faridabad, and was told that the former would go. I walked upto the Conductor and I was told to go to the Ticket counter in front of the bus. At the counter, I was given a punched ticket for ₹50. A punched ticket [yes HR conductors religiously punch tickets in all services, unlike their DTC counterparts], not a printed one.
I expected the service to be similar to MSRTC. But, I was mistaken.
The bus started, and left with its front door open. The conductor stood there, shouting out Faridabad, Ballabgarh, as we pulled out. The door remained open till we crossed the Sikanderpur Metro Station, after which the conductor came behind. I was seated on the last seat. He asked all of us who had bought tickets at the counter to show him the tickets, after which he pulled out a stack and issued them to those who had just boarded. The real concern here is that these are punched tickets, not printed tickets. If you remember what I had said about MSRTC in the post on Electronic Ticket Machines, this would be tricky to handle. While I bought the ticket at the counter, the conductor was next to the bus. He took his set of tickets from inside his pouch, long after we had left the Bus Stand. Obviously the guy at the counter wouldn’t have handed over his set to this fellow. Won’t logging or tracking ticket sales then be difficult? What, pray, may I ask, was the purpose in making me go and buy the ticket at the counter, when you were going to sell it inside the bus anyway?
This is something that I find fishy. I sincerely believe that the three states of Maharashtra, Karnataka, and Gujarat have figured out the best way to run transport services and that every other State Transport Undertaking should learn from them.
If anyone can answer why this absurdity happens, please do let me know in the comments section below.
So, how do Bus Conductors tell the bus driver to start the bus, and stop the bus at a bus stop?
There are various ways. In this article, I’m going to explore the different ways they are done, as well as delve a bit into the operations of buses of two non Indian cities, where a conductor doesn’t ask for a bus to be stopped, but the passenger does.
So let me start with our Desi transcos.
Starting, in no particular order:
BEST, NMMT, PMPML
The BEST Model also applies to NMMT, TMT, MBMT, PMPML, and partly to MSRTC.
Here, there is a bell next to the driver, with a bell-pull that goes upto the back of the bus. The rope of the bell pull is looped through several hoops, enabling the conductor to pull it from wherever he is standing. He pulls the rope and the bell rings. A single ring signifies stop, and a double ring signifies go. In MSRTC buses, especially at night, a double ring while the bus is in motion is to inform the driver to switch off or switch on the lights. Since BEST AC buses have only a front door functional, the driver knows when to stop or move the bus, while in the case of NMMT and TMT, the rear doors rarely open.
This is very prevalent in the Hirakani [Asiad] buses. It is similar to the bell-pull, but with a twist. Instead of a bell, an electric bell is installed near the Driver. A wire casing runs along the roof of length the bus, with bell switches after every three seats. The conductor presses the switch once for stop, twice for go, and twice in motion for the lights.
BMTC and KSRTC
One of the most interesting methods, no bus of BMTC has ever had a bell pull for the last decade. The conductor here, tells the driver to stop or move. He or she yells, that’s right, yells! The phrases used are Hold for stop and Right for go. Of course, Hold often sounds like Hold It, or Whole Day, and Right sounds like a Britisher saying the word, with stress on the ‘r’ and the ‘ight’ sounding like ‘oit’. This happens in the Vajra as well. Few conductors carry a whistle with them, blow it once for stop and twice for go, but most of them prefer shouting it out.
MTC and TNSTC
Older MTC and TNSTC buses had a bell pull in them, with the same ringing order as BEST. However, newer buses, especially the semi-low floor buses that came with the advent of JnNURM buses didn’t have these. In these buses, the conductor officially carries a whistle, and blows it; once for stop and twice to go.
DTC is a unique case. The conductor doesn’t tell the driver to stop or go. The driver stops, and looks at the mirror and leaves. However, this does get a bit confusing, given that nobody in Delhi seems to follow the enter from the rear, exit from the front rule. I wonder how the driver manages.
If you are a fan of the 1990s Nickelodeon animated TV show Hey Arnold!, you would notice that in the very first episode, Downtown as Fruits, you’d notice that Gerald refrains from pulling the bell-pull to indicate the stop.
MTA buses used to have a bell-pull along the length of the bus, next to the window, which a passenger could pull to indicate that they wanted to disembark at the next stop. These were subsequently phased out in 1980, with a yellow touch-sensitive tape on the walls that passengers would use instead. Once considered a relic of the bygone era, they made a comeback in 2009. Many a passengers were surprised, especially the old-timers, who were overjoyed on seeing something from their generation return, followed by the youngsters, who had never seen them before.
Transport for London [TfL], which operates the red London bus, which is what BEST buses were originally modelled on, have a bell-switch on the support poles within a bus. Indian buses, most notably Tata Marcopolo buses also have these, but they are not in use.
Daily Passes are something that drives every Transco today. It is not only beneficial for the transport body, but also for the commuter. A Daily Pass allows a commuter to travel unlimited for the day it has been issued at a nominal cost. In the long run, it is very useful. Some cities, like Bombay, and Bangalore, have special Daily passes for regular buses and AC buses. Now, there is a lot more to Daily Passes than what is visible on the pass itself.
The biggest headache for a transco is the resale/reuse of passes. To prevent this, several of them implemented select measures. Now, let us have a look at some of these measures.
PMPML has had Daily passes right from the PMT-PCMT era. Even back then, it had mandated a PMT/PCMT issued Identity Card for the Daily Pass. With the subsequent merger of the PMT and PCMT into the PMPML, the PMPML started issuing the ID cards and Daily Passes. The old PMT era Daily Pass is today used as a PMPML Weekly Pass with the start and end dates punched out.
The PMPML Daily Pass, is a Pink or Off-white coloured ticket, with space for the date, month and last three digits of the ID card printed on it. This is valid on all buses including the Rainbow BRTS, Katraj-Swargate-Hadapsar BRT Volvo buses, but are not valid on the AC Pune Darshan and CityAir Airport connectivity buses. The pass is valid on the entire operational region of PMPML, outside the municipal limits of both Municipal Corporations. To prevent its resale, the ID card number is punched out. The pass cannot be used on the same date a year later because the ID card would no longer be valid by then.
MTC and TNSTC
MTC and TNSTC have both had Daily passes in large cities including Chennai and Coimbatore for a long time. In Coimbatore, these passes require a local ID proof in order to be purchased and are valid only if the holder shows the ID card as well. In Chennai, known as the Travel As You Please ticket, they require an MTC ID card for Weekly/Monthly passes which costs ₹5 [according to the website, while I paid ₹20 for it]. The pass costs ₹50 per day and is not valid for night services. There is no Daily/Weekly/Monthly Pass for Volvo buses, which is surprising.
BMTC and KSRTC
BMTC is undoubtedly the leader when it comes to Daily Passes. It has a wide variety of Daily Passes, something like their wide variety of buses as well. They currently have three major daily passes for people who do not have any other pass. This includes a regular daily pass for non-AC services that comes in two forms: One for those who own a BMTC ID Card, and one that costs ₹5 more for those who don’t have a BMTC pass. Those who purchase the former have to write their ID number on the pass, and all passholders have to sign the pass. The Vajra Gold Day Pass costs twice, and is valid on all buses except the Daily Rounds, and Vayu Vajra buses. A pass that is priced between the two exists for AC-Suvarna/Tata Marcopolo AC buses. ID Cards are of two types: One is the Loyalty Card that costs ₹25 for a year and is valid ONLY with the non AC Daily Pass, while the ₹100 ID Card is mandatory for a Monthly Pass as well. Today, BMTC conductors only sell the Gold Day Pass if the commuter has a valid Government issued ID or BMTC ID. Due to high sale volumes, BMTC changes its pass everyday. Each day of the week has a different, colour-coded pass with the day of the week written in Kannada/English and the serial number of the pass starting with a different series for different days of the week. BMTC also has a Saral and Sarag pass that it issues with the BMRCL. Saral is a Gold Daily Pass that allows unlimited travel on the Namma Metro, while Sarag is the same for non-AC services. All Daily Passes are valid throughout the operational area of BMTC. In 2009, BMTC and KSRTC had jointly released a ₹70 rupee pass that was valid on all non-AC BMTC as well as non-AC KSRTC Karnataka Sarige busees in the nearby districts. The AC pass now costs ₹150 including a 6% Luxury Tax introduced by the Central Government.
KSRTC in the Mysore City Transport Department has a similar arrangement. It has two passes, one for AC buses that costs ₹96 [with the Service Tax] and one for non AC buses that costs ₹50. The pass is valid throughout the service region of the MCTD and is valid on all MCTD buses. Compared the Bangalore, both the pass rates as well as the fares are low.
The Telangana State Road Transport Corporation has a Daily Pass System in Hyderabad, referred to as the Travel As You Like [TAYL] Ticket. It is printed using the ETM. It is of two variants, one priced at ₹70 for non-AC, regular, and Metro Express buses and the ₹150 pass which is valid on Sheetal and Metro Deluxe Volvo buses. The pass now costs ₹160 after a 6% Luxury Tax introduced by the Central Government. The conductor asks for the passengers age and mobile number, both of which are printed on the ticket. The passenger is required to write their name as well as sign the pass. The pass is valid in the Twin city regions of Hyderabad and Secunderabad.
In June 2016, TSRTC announced that Daily Passes would be valid 24 hours from the time of issue. Later on, they announced that the passes could be purchased upto 7 days in advance.
The story with BEST is a different one altogether, atleast today. A few years ago, BEST had daily passes similar to the current PMPML passes except there was no ID card. There were two types of Daily Passes, the Regular and Limited Pass for ₹25, which as the name suggests was valid on regular and Limited Routes, and the Corridor Pass at ₹40 which was valid on Express and Corridor services. The pass was punched with the date and gender, and to prevent misuse, the conductor would scribble a description of purchaser on the back. However, later on BEST began insisting on ID proof and asked commuters to write the ID number on the back of the pass. All this changed when BEST went digital in 2011-2012.
Once BEST went digital, they made it mandatory for commuters to have an RFID card for ALL passes. A horizontal ID card was issued for monthly and quarterly passes while a vertical one was issued for prepaid cards. Both can be used for Daily Passes. Till February 2015, BEST charged ₹50 for a non-AC Daily Pass and ₹150 for an AC pass. These passes are also referred to a Magic Daily Pass [AC and non-AC]. After February, BEST increased the rates to ₹70 and ₹200 respectively. All Daily Passes are valid throughout the operational area of BEST including Navi Mumbai, Thane, and Mira-Bhayander.
However, in September 2015, the BEST decided to introduce a new change in the non AC Magic Pass. As per the new system, the BEST now has three kinds of non-AC passes:
The regular ₹70 Magic non-AC pass that is valid throughout BESTs operational limits including Navi Mumbai, Mira Bhayander and Thane.
The ₹50 Suburban pass that is valid in the Suburban limits, and upto Mahim/Sion/Rani Laxmi Chowk in the South and Dahisar/Mulund Check Naka in the North.
The ₹40 City pass that is valid in the Island city region, again upto Mahim/Sion/Rani Laxmi Chowk.
No daily pass on Sundays or Public Holidays requires an ID card. Anyone can buy a pass. Since it isn’t tied to an ID card any longer, it needs to be carefully preserved throughout the day, and the conductor must enter the right gender. Of course, if you give your ID card, it logs it onto your ID card, and automatically detects your gender and the conductor can still validate the card with the ETM.
The Magic AC pass remains the same, however, on Sundays, half the AC buses are cancelled, thus making the Magic AC pass pointless. I personally feel BEST should either charge less for the AC pass on Sundays or go the BMTC way and charge extra for non ID passes on all days. Any pass can be purchased on any bus because they are all digitally printed.
MSRTC has a 4 day, 7 day, Monthly, quarterly and annual pass called the Travel Wherever you Like Pass. They have been in operation since 1988. The current form of the pass is similar to BEST’s Daily Pass system. Users are required to have a Smart Card for it.
For pricing, two seasons have been created:
Congested Season: 15 October to 14 June.
Non Congested Season: 15 June to 14 October.
Pass rates vary per season. The cost of the passes is mentioned on the MSRTC website.
This is probably the first time I’m mentioning DTC on BESTpedia, but being one of the transcos catering to a large city in India, I guess this needs to be mentioned.
The DTC refers to its Daily Pass as a Green Card. The DTC Green Card is neither green, nor is it a card. There are two variants. ₹40 for non-AC and ₹50 for AC. Yes, you read that right. The Delhi AC Daily Pass is cheaper than Bangalore, Pune or Mumbai’s non-AC pass of ₹70! But then, it is hardly surprising, given that Delhi has been spoilt by subsidies solely by being the Capital of India. The Green Card is available with the conductor of the bus and a non-AC bus conductor sells both types. It looks like a regular ticket, and the conductor writes the commuters name and age on it, while marking the date and month. That’s it. No other measure to prevent resale. The downside to this is:
Very few AC buses compared to regular ones.
Due to it being so cheap, AC buses are as crowded as their non-AC counterparts.
Neither pass is valid on the Orange-coloured Cluster services, which form roughly 1/3rd of the buses.
This pass is ONLY valid within Delhi borders, and not in the rest of the NCR.
Another first on BESTpedia, this is the first time I’m mentioning the Chandigarh Transport Undertaking. The CTU, under the UT administration operates buses throughout the Tricity region comprising of Chandigarh, Panchkula and Mohali.
The CTU has two kinds of Daily Passes: A green coloured one for non-AC services that costs ₹30 and a pink coloured one for AC services, priced at ₹40.
Both passes are valid throughout the Municipal Limits of the Tricity Region comprising of Chandigarh, Mohali, Panchkula, Zirakpur, Saketari, Manasdevi, and Mullanpur. For routes that go beyond the Municipal borders, such as to Landran, the pass is valid only till Sohana, where the Municipal Corporation’s jurisdiction ends.
Similar to the DTC Green Card, only the Passenger’s name is written on the ticket. The date is both written, as well as punched by the conductor. Passes are available aboard a bus, or at the ISBTs.
So at the end of the day, we can conclude that BMTC is the undisputed leader of Daily Passes. BEST, lags a bit behind, but is great with technology. PMPML, is with BEST. DTC, on the other hand is a totally different ball game. While people may not realise it, Daily Passes are very crucial, for both the commuter as well as the transco. It is useful for tourists and business people.