Category: BEST

BEST Starts With AC Feeder Buses To Metro Stations

Back in 2014, BEST had launched a series of buses in and around Andheri (East) called Metro Pheri to serve as feeder routes to various stations along Line 1 of the Mumbai Metro. Unfortunately, they pretty much ran empty.

Now, in what seems like a resurgent comeback for BEST, they have started a new route that would act as a feeder for the Metro, this time in the West.

BEST announced the launch of A-260 connecting Oshiwara Depot/Goregaon Depot with Indian Oil Nagar (D N Nagar Metro Station).

As mentioned above, the bus stops at Green Park, Millat Nagar, Lokhandwala Junction (Aai Tuljabhavai Chowk) and Lakshmi Industrial Estate. The odd thing is that the bus doesn’t stop at Monginis Cake Company/Citimall where A-235 (and formerly A-242) used to terminate and A-210 has a stop. The junction is also a major starting point for share autos heading for both Andheri Station and the DN Nagar Metro Station.

Along with this, the realignment of A-251 from Versova Yari Road Bus Station to Seven Bungalows Bus Station is also an additional step in providing feeder connectivity to the metro. However, BEST should have extended it to operate from Versova Yari Road to Andheri Station. One must remember at the end of the day that the earlier bus users briefly shifted to the metro when bus fares reached an all time high and have come back to buses. Those who earlier used share-autos have shifted to the Metro while the upper class regular auto and taxi users have not migrated. At least not yet.

On Twitter, I had earlier suggested a route from Veera Desai Road (Extension) to JVPD Bus Station which would act as feeders to both the Azad Nagar and DN Nagar Metro Stations.

A majority of BEST’s services are de facto feeder routes connecting to various railway stations. With the advent of the Metro, this needs to be expanded here as well. The core advantage the Metro has over the Suburban Rail is that because it is not at-grade (elevated or underground), the can start and end at two places that are not necessarily the metro station but intersect them.

BEST needs to do a lot more for the East. The Metro Pheri can perhaps be brought back to connect SEEPZ and MIDC with Chakala, JB Nagar, and Marol (Western Express Highway, Chakala – JB Nagar, Airport Road and Marol naka metro stations). Passengers headed to MIDC and SEEPZ from the Metro are otherwise left at the mercy of auto-rickshaws who for some reason refuse trips. While private players like Shuttl have begun services, mainly to service 91Springboard that has three hubs in the region, BEST needs to step in as well.

Along with this, BEST desperately needs a lot more of these non-stop AC minibuses in the East, primarily from Pinky Cinema (Agarkar Chowk) to Majas Depot. BEST could also experiment with a few of them from Airport Road metro to Terminal 2 and WEH metro/Chakala bus stop to Terminal 1 of the Chhatrapati Shivaji Maharaj International Airport (CSMIA).

Further, BEST also needs to provide a few services to Monorail stations. While the Mumbai Monorail itself has its own share of problems, all those are in MMRDA’s domain but connectivity to the monorail stations needs to be done.

Perhaps BEST can strike a deal with Reliance Infrastructure-led Mumbai Metro One Private Limited (MMOPL) for more connectivity?

Given BEST’s decision to cancel tenders earlier in December 2019, it seems we will have to wait for a while before things change. The 21-seater Force Motors’ Traveller Smart Citibus seems to be a good choice so far.
But until then, let’s hope for the best. (Pun intended).

Featured Image: D. N. Nagar Metro Station (Superfast1111/Wikimedia Commons)

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After A Roaring Start, BEST Now Backtracks on Minibuses

After an amazing start in the last two months using its new minibuses, BEST has now decided to do something rather silly.

To give a background, these buses are super popular. In my previous post, I had mentioned the routes back then. Since then, BEST has added a few new routes in Andheri.

A-252 goes to Sardar Vallabhai Patel Nagar, A-266 and A-268 to Swami Samarth Nagar Circle (Lokhandwala Market), A-203 goes to Juhu Bus Station and A-221 has been extended to Natasha Towers.

BEST further extended the services from Andheri to Jogeshwari, running then on A-180 from Jogeshwari Bus Station to Oshiwara Depot and A-234 running from Jogeshwari to Lokhandwala.

BEST also announced two new routes from Wadala Station, A-174 from Wadala Station (West) to Bharani Naka and A-110 to Vidyalankar (Sangam Nagar).

The Wadala lot was flagged of by newly sworn in cabinet minister Aaditya Thackeray.

Junior Thackeray was instrumental in bringing in Humboldt Penguins from North Chile to Mumbai in 2016, where they were housed at the Veermata Jijabhai Udhyan (Byculla Zoo) prior to the untimely death of one of them. He was also pushing for more nightlife back in 2017, a move I had supported.

Also Read: More Nightlife In Mumbai Is Great But Can We Also Focus On Improved Public Transport?

BEST’s success in Andheri resulted in auto-rickshaws crying foul. BEST officials estimate that with an average of 12 trips a day per bus, it has affected nearly 5,292 auto rides per day. Of course, naysayers will be present. One expert questioned why BEST decided to send in such a large contingent to Andheri. The answer to that is simple: Trial and Error.

Why did BEST suddenly go on this path? They had after all cancelled all its AC routes after half a year of trying out happy hours and discounted fares, which did seem to be working. But they had burnt their fingers too much. The existing fleet of Purple Faeries had to be converted to a non-AC fleet, now mostly seen in SoBo.

It all began with former Chief Minister Devendra Fadnavis appointing IAS officer Praveen Pardeshi as the Municipal Commissioner of Mumbai. After a six day-strike in December 2018-January 2019, and mounting losses of ₹1,000 crore, Pardeshi overrided BEST’s autonomy and provided a grant of ₹2,000 that allowed the undertaking to stand on its feet again.

Now, keeping these experiments in mind, BEST has altered some routes. As states earlier, A-221 now travels to Natasha Towers. A-249 has an additional stop at Dhake Colony. A-251 unfortunately travels only between Versova-Yari Road and Seven Bungalows while A-242 seems cancelled. A-257 is a ring route that goes from Andheri Station to JVPD Circle via JP Road and Link Road but then turns onto Gulmohar Road before reaching the station via Juhu Gali (CD Barfiwala Marg).

BEST has since launched a plethora of routes in SoBo as well. (Ignore the date, it should read 2020 instead of 2019.) Buses from Churchgate and CSMT to Ballard Pier, the Gateway of India, and Dr Syama Prasad Mukherjee Chowk (Museum). The Buses are A-122, A-111, A-112 and A-101. BEST has also cancelled A-54 and A-55 due to low patronage.

While this fleet is based on diesel buses, BEST runs A-167 from Comrade P K Kurne Chowk in Worli to Prabhadevi Station (West), A-352 from Rani Lakshmi Chowk (Sion Circle) to Trombay, A-302 from Rani Lakshmi Chowk to Maharana Pratap Chowk/Mulund Check Naka Bus Station using the Olectra Midi-bus fleet that are electric buses.

Now, BEST will also receive a batch of 500 midi CNG powered buses from Tata. Ten of them have already made their way to the Mumbai Central Depot.

In the midst of this, came some bad news.

Now, while the reason specified is ‘Administrative’, it doesn’t take a genius to know what’s going on here. If you really must know, look up who all form the current government, then read my first post on BEST’s AC buses followed by this article I had written for OpIndia.

The curious case of BEST and its AC buses

The ‘BEST’ scamster Indians should know about – Congress and the Khobragades have a lot to explain

Is BEST slipping back to its old ways?

Featured image by Karthik Nadar on Twitter.

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BEST’s New AC Buses Are A Delight To Travel On

A few months ago, BEST decided to slash its fares along the Delhi model. While I’m not to fond of the new fare structure, it has worked. Empty buses are now full. Crowds have shifted from autos to buses and sometimes, even the Metro has less crowd.

Under the new fare structure; the minimum fare for non-AC buses (regular, limited and express is ₹5 for 0-5km, ₹10 for 5-10km, ₹15 for for up to 15km and ₹20 for further distances. The corresponding fare for AC buses is ₹6, ₹13, ₹19 and ₹25 respectively.

BEST has now started to bring back their AC buses, expanding on the earlier fleet of Tata Starbus Diesel-Electric Hybrids operating on BKC routes. It has introduced Electric AC buses built by Olectra (formerly Goldstone) along with AC mini-buses (my transit group calls them postvans) that seat 21 passengers. These mini-buses are diesel-powered buses that are manufactured by Force Motors and have been contracted by BEST on a wet lease – wherein the driver also belongs to the lessor. While Olectra’s buses are on Wet Lease from them, the mini-buses are on lease from several agencies (indicated either on the front and rear of the bus next to the depot name and on the MV Act declaration on the side).

Buses supplied to Oshiwara Depot have come from an operator called Hansa City Bus (HCB).

Some routes such as AS51 (shares the same route as 51 from Colaba Depot to Santacruz Depot) and AS-6 (same as 6Ltd from Colaba Depot to Tata Power, Chembur) share the same routes as their non-AC counterparts, while some don’t.

BEST started deploying these mini-buses under a conductor-less model at Andheri Station (West). Several routes have been pushed into action. A-251, A-249 and A-221. While the former two run from Andheri Station (West) to Seven Bunglows (Saat Bangla) Bus Station with a stop at Four Bungalows (Char Bangla), the latter runs to Juhu Vile Parle Bus Station (JVPD) with a stop at Juhu Shopping Centre.

Also Read: Conductor-less buses: A boon or a bane?

From Andheri (West) Bus Station, the following are the routes:

  1. A-221 Andheri Station (W) <=> JVPD Bus Station
  2. A-235 Andheri Station (W) <=> Monginis Cake Company (Citi Mall)
  3. A-242 Andheri Station (W) <=> Monginis Cake Company (City Mall)
  4. A-248 Andheri Station (W) <=> Ramesh Nagar
  5. A-249 Andheri Station (W) <=> Seven Bungalows Bus Station
  6. A-251 Andheri Station (W) <=> Seven Bungalows Bus Station
  7. A-254 Andheri Station (W) <=> Veera Desai Road Police Station

From Andheri (East) there is only one AC bus and that is BKC-16 from Agarkar Chowk to SEEPZ Village. This is a regular bus (with a conductor) and uses the Tata Starbus Hybrid buses that belong to the Dharavi Depot.

Thankfully, them Purple Faeries are no longer around.

The timings for most of these buses (not all) are available on BEST’s app, BEST प्रवास (Prawas) that can be downloaded here for Android and here for iOS/Apple devices.

This post is dedicated to my friend Yash, who’s been an ardent supporter of my writing. You can follow Yash on Twitter @Yash_Railfan

Featured image is of a mini-bus at Andheri Bus Station, image credits Karthik Nadar. You can follow Karthik on Twitter @karthikist.

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Competition or Not, Why is BEST not innovating much?

It’s not new that BEST is in serious hot water. The Undertaking has for long been in dire straits, going so far as to allow full body advertisements on every bus in the fleet to canceling all AC buses. But what is the reason? Lack of innovation? Yes.

 

The oldest transco in India has been unable to keep up with the times, forcing it into this situation. Why?

Simple. The lack of innovation due to toxic competition, with toxic being the key word. You’ll soon realise why it’s important.

BEST is an autonomous agency of the MCGM. Thus, the MCGM isn’t liable to bail out BEST if it ever needs to. Other transcos, such as DTC, MTC, BMTC, NMMT, PMPML, all get bailed out by their municipal bodies/state governments.

Further, due to BEST’s core competition being NMMT and TMT, both of which are sarkari bodies, innovation won’t happen.

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How can we reduce the time taken to cross Toll Plazas?

Ever sat in a 505Ltd at the Vashi Toll Naka wondering when the bus would cross?

Recently, word spread that people would not have to pay if they waited for longer than two minutes and 50 seconds in the queue at a toll plaza. While the original report stating this was later on rectified, stating that the three minute window was valid at the counter only and that too only in the state of Punjab, it did leave a lot of people wondering­ – How much longer do we have to wait to cross this toll plaza?

The Ministry of Road Transport and Highways (MoRTH) did clarify back in April that there was no provision for exemption from toll due to time delays.

In 2015, it was reported that delays at toll plazas cost the country Rs 60,000 crore a year in terms of productivity.

 

So, how do we fix this problem?

The first of them is ostensibly, the FASTag. As I had mentioned earlier, FASTag could solve nearly all the problems caused due to time delays at toll plazas. However, the issue is that it would solve nearly all the problems and not all of them.

Delays due to non FASTag users as well as the large queue of vehicles before reaching the counter need to be tackled, albeit separately.

Round fares

Toll rates need to be rounded off to the nearest multiple of Rs 10. Some toll plazas, such as the Thoppur toll plaza in Tamil Nadu are notorious for having fares such as Rs 83 or Rs 292 which cause delays due to returning change. When change is not available, operators resort to giving toffees to the driver. Rounded fares would make it easier and more efficient to pay and will plug revenue leaks. It also reduces the time taken to pull out change, count it and hand it back.

Exact Change Lanes

The exact change lane, pioneered by the Garden State Parkway in New Jersey is an automated lane where the user has to pay the exact amount. The system uses a basket where coins are thrown in by users and then mechanically counted by a machine. A photograph of the vehicle and its registration is also taken and the gates open. While the exact same method cannot be replicated in India – toll rates on the Parkway don’t cross $1.50 – a system that accepts notes, similar to those seen at Metro stations can be replicated. The only possible issue that could arise out of this is the damage to the machines. We have all seen how dysfunctional touch-screen machines and ATMs across the country get because people are not too sure how to use it.

Lane Discipline

The lack of lane discipline is undoubtedly the largest cause of delays at toll plazas. Impatient drivers cut lanes and try to fit themselves between two cars when they see another lane moving faster. Often, a driver might see an empty gap between two lanes and drive into that gap, followed by others, thus creating a new lane where none existed. At the toll plaza itself, when it becomes clear that no lane existed there, they then force themselves into existing lanes. Since the level of impatience is common across both lanes, nobody allows another to join in, thus resulting in more delays.

While enforcing lane discipline is the duty of the Regional Transport Authority (RTA) while issuing driving licences and the traffic police, these are long term changes. At the toll plaza, different approaches need to be made to enforce lane discipline. In order to solve lane discipline, physical changes need to be made.

Lane separators

Lanes at toll plazas need physical barriers separating them from one another. These barriers which are usually not very long need to be at least 100 metres long so to prevent lane switching and ensuring smoother flow. Further, they need to be removable so that in case a lane shuts down due to a technical glitch, they can be shifted to another lane.

Reversible lanes

The concept of reversible lanes has been in use in India, most notably at the two toll plazas along the Mumbai-Pune Expressway. Reversible lanes refer to lanes that can be used in either direction. At toll plazas, depending on the volume of traffic per direction, certain lanes on the side with lesser traffic can be “reversed” and the side with more traffic. Therefore, depending on the volume of traffic, lanes can be reversed accordingly and more vehicles can be accommodated in the same space.

Staggered toll plazas

Another concept that has slowly seen implementation in India, at several locations, staggered toll plazas are toll plazas where some lanes in the same direction cross the main toll plaza and then have a separate set of counters of their own.

(can insert a Google map screeny here)

This system was referred to by Ralph E Gomory as the addition of lanes ‘upstream’ or ‘downstream’ of a toll plaza and has been use in New York City where it was reported to have reduced congestion.

 

Reducing delays at toll plazas can greatly reduce travel times, increase productivity and ensure faster shipment of goods and services across the country. It just remains to be seen if government agencies and concessionaires are willing to go the extra mile and implement some measures to reduce the waiting time at toll plazas. Toll plazas cannot be eliminated, but the delays can be.

Now for buses: The only time I’ve seen government buses use any non-cash form of payment is on the AC Express series on the Bandra-Worli Sea Link. Otherwise, while they are generally exempted in several areas such as the MEP toll plazas, they still have to stand in line.

The solution is simple. Get FASTag. Enforce FASTag lanes. That way, these buses won’t have to stand with the rest of the vehicles and can go through without any hiccups. All state-owned buses too should get them. It would make things a lot easier, wouldn’t it?

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BEST Tries Out New Colours; Asks For Feedback

Mumbai: BEST has repainted a few of its buses with a new colour scheme and has asked for feedback on them.

 

 

The Press Note is mentioned below:

As

Press Note on New Colours
Press Note on New Colours

As per the Press Note, the newly colour buses will run from 27 April to 30 April on Route 111 between Chhatrapati Shivaji Terminus to Gateway of India. Feedback on the new livery can be sent to probestundertaking@gmail.com

Now, for the new livery itself. BEST has replaced its trademark red colour with a white livery and yellow stripes.

Non AC BEST bus with new livery
Non AC BEST bus with new livery

Along with this, the BEST logo on the side has also changed marginally.

They seem to have repainted some of the Purple Faeries as well, in spite of them being pulled out of service.

Howver

AC BEST bus with new livery
AC BEST bus with new livery

However, the new livery looks grand on the Cerita bus.

Let’s see what happens. Don’t forget to send your feedback.

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BEST Suspends All A/C Routes

No, this is not an April Fool’s joke. Not even close to one.
BEST has announced that beginning 17 April 2017, operations of all AC buses will be suspended. This information was announced via a Press Note dated 13 April 2017.

BEST Press Note suspending AC services
BEST Press Note suspending AC services

This is a really sad thing. Mumbai is a huge city with a large number of vehicles. Cancelling AC buses would mean people will opt for cars/bikes/taxis.

BEST was among the first to introduce AC buses, way back in 1998. Things began going downhill when in 2007, then General Manager Uttam Khobragade (named in the Adarsh Scam along with his daughter Devyani Khobragade of the US Underpaid Maid infamy) procured Cerita buses by fakely claiming that they were Chinese Kinglong buses.

This is really a sad day for Mumbai. BEST had done all that it could in the last few months, from slashing fares, to introducing Happy Hours, to reintroducing cancelled AC bus routes. This is indeed a bad moment for us.

Featured Image: AS-524. (Photo Credit: Sameer More)

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Uber Movement: Can it help us solve our Transport Problems?

Uber recently debuted its new Platform, Uber Movement (http://movement.uber.com) which will offer users access to its traffic data.

According to Uber’s blogpost on the same, Movement is meant to be a website that uses Uber’s data to help urban planners make informed decisions about our cities.

Now this might actually work out to be the best thing to happen to us!

Let us take Mumbai and Bengaluru as an example.

Both BEST and BMTC and an eTicketing system and an ITS with a vehicle tracker in place. With these two systems, the transco is able to:

  • Place the bus on a map.
  • Compute the number of tickets sold on different stages of different bus routes.
  • Superimpose the two onto a single dataset to identify where maximum passengers are and and what time. Using this data, one can come to the conclusion of time taken between two stops, and what time people are more or most likely to catch the bus.

Now, what can Uber’s data add to this dateset:

  • Average traffic conditions. While this can be ascertained using the Vehicle Tracking in Buses as well, Uber’s data is bound to be a little more accurate.
  • Alternative routes between two points. Since Uber relies on Google Maps for its navigation, it normally is able to plot multiple routes from Point A to Point B. This data can be used to launch additional bus routes.

The purpose of a Public Transport Undertaking like BEST or BMTC using Uber Movement’s data is to provide streamlined traffic flow.

Now let us take a real-world example:

Bengaluru

Building up on a previous post (Stuck in Traffic: How I Might Have Averted a Major Jam), let us assume that one would have to travel between Arekere Gate on Bannerghatta Road and the junction of 5th Main and 17th Cross in HSR Layout. As discussed earlier, there are two main routes. Traffic data from Google, Uber and BMTC’s ticket sales would be able to place things on a map. Since BMTC does not have a smart card system in place, it would be difficult to ascertain if the passengers disembarking at Jayadeva are taking a bus towards HSR Layout. If it did have a Smart Card system, or load passes onto an RFID card, this could be ascertained easily.

BMTC can then, based on traffic movements and passenger loads, introduce minibuses between Arekere and HSR Layout via Bomanahalli during peak hours.

Mumbai

Here, let us assume that one has to travel from Cadbury Junction, Thane to SEEPZ, Andheri.

Buses have two routes. Some of them like AS-422 take the Cadbury Junction-Marathon Chowk, Mulund Check Naka, Bhandup, Powai Route. Some, take the direct route by continuing on the Easter Express Highway and taking a right turn onto the Jogeshwari Vikhroli Link Road and then proceeding on to SEEPZ. Uber Movement can help BEST figure out when there is maximum congestion, and using its dataset on how many passengers and where they travel from and to, plan a more optimal route.

 

At the end of the day, Uber Movement is nothing revolutionary, it is merely Google Maps with a little more data, but more data is good for all of us.

What Uber Movement will certainly help us with is planning of land acquisition for newer transit projects, wider roads, metro lines, et al. But those are capital intensive projects. Newer bus routes would be the first step to implementing a full-scale transformation project. It will help make the city’s people smart, irrespective of whether city itself is smart or not.

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BEST Comes Up With Three Pronged Strategy To Curb Accidents

Mumbai: BEST has devised a new three-pronged strategy to curb accidents with its fleet.

A BEST bus that was involved in an accident.
A BEST bus that was involved in an accident. Photo: News18

Among them are:

  1. CCTVs
  2. Smaller Tyres
  3. Larger Mirrors

Survey report by BEST in March 2015 . Image credits: Mid-Day
Survey report by BEST in March 2015 . Image credits: Mid-Day

CCTVs

BEST has written to the state government to set up more CCTV cameras on streets. BEST wants to be able to monitor its drivers en route, monitor their driving skills and safety, and identify corridors where accidents are common. This should be extended to the buses too. One would wish that the requested CCTVs are for the exterior of the bus too, something which currently only the Volvo fleet has: A CCTV camera on the top of the rear window panel that can be monitored by a display next to the steering wheel.All BEST buses, barring the Volvo fleet have two CCTV cameras in them, as part of the agreement with Verve Compusoft for the PIS and Advertising system. However, BEST themselves are unsure as to how many of them are functional, and like the PIS, it is also in bad shape and nothing can be done due to a badly enforced contract. While more CCTVs is one thing, whether they will be properly utilised, is another thing.

Smaller Tyres

BEST has decided to get smaller tyres for its buses, as a alternative to installing a speed governor. While this might be great for certain routes, care must be taken and larger tyres must be present on buses that ply on Express or Long Distance routes such as A74Express or A8Express which ply on the Bandra-Worli Sea Link and the Eastern Freeway as well as go on top of almost every flyover on the Western and Easter Express Highways respectively.

6,500 new tyres will be fitted in 775 Tata buses (out of the total 3,800 buses that BEST has) and will be procured at a cost of ₹4.72 crore. The older nylon tyres are 9.00 x 20-14PR while the newer nylon tyres will be 9.00 x20-16PR.

Speed Governors are mandatory on heavy vehicles like buses, trucks and trailers under the Central Motor Vehicle Rules of 1989.

Mirrors

The Undertaking will also install newer mirrors. The new mirrors, with a dimension of 380mm x 190 mm is being tested. The existing mirrors are 40% smaller. If they are found to be useful, it will be retrofitted into 303 new buses and then gradually into the rest of the fleet as well.

Overall, BEST seems to have done a great deal of study to reduce accidents. We wish them all the BEST (pun intended) and hope they succeed.

 

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Dindoshi To Get A Makeover

The Dindoshi Bus Station (next to the Dindoshi Depot) on the Goregaon-Mulund Link Road near Oberoi Mall is all set to get a facelift.

Dindoshi Depot Render by WRI India
Dindoshi Depot Render by WRI India

Below is a slideshow on the whole subject:

In the above slideshow, a lot of emphasis is laid as to why Dindoshi was chosen for this. Dindoshi Bus Station is among the busiest bus stations in Mumbai. The plan takes into account the number of buses entering and leaving, the different routes along with the existing facilities at the bus station. The depot and terminal occupy 3242.9 sqm., and witnesses approximately 8331 passengers a day.

The existing terminal has a terminal building, bus bays, bus parking bays and a passenger boarding area. For pedestrians, it is a bit dangerous due to the large gap in the central median outside the depot as well as vendors on pedestrian pavements. It is a little difficult to spot as well, due to its inconspicuous look. Further, due to a single entry point for drivers and buses, it is accident prone. Passengers further have to often board buses in the parking bay, thus making them walk across the open area of the terminal where buses are in motion. Due to haphazard parking, buses may also collide with each other.

Several changes have been proposed to the layout, in two phases:

Phase One

Phase One lists the basic changes that need to be made:

  • Improving pedestrian safety while accessing the terminal
  • Changing bus circulation and the pattern in the terminal
  • Reorganising the terminal layout for better accessibility and safety
  • Amenities for both passengers and staff

Phase Two

Phase Two involves commercialising the entire structure.

Multiple concepts have been provided in the entire plan, which can be seen in the Slideshow.

 

Overall, this is a good move. If it is done in the right way, with proper accessibility for pedestrians and those who are visually or physically impaired, it would be a big boon for the city and for BEST.

 

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