In a bid to modernise and monetise its real estate, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking is looking to hire the World Bank Group’s member organisation International Finance Corporation (IFC) as its advisory partner, reports the Indian Express. The upgradation will receive financing from the World Bank and was confirmed by General Manager Lokesh Chandra.
Unlike previous monetisaton plans, BEST is looking to go in for competitive bidding this time to ensure that the undertaking receives its revenues. The Kurla and Oshiwara depots and Mahim Bus Station were handed out to private parties and at least Kurla and Mahim have been redeveloped but BEST is yet to receive the ₹300 crore revenue due to the builders landing up in front of the National Company Law Tribunal (NCLT). In these projects, part of the land is awarded to private parties to build on. Since permissions were granted in the initial stage, development on the commercial sections were carried out first.
Currently only one depot has been completely redeveloped – the Kurla Depot, located at the junction of Lal Bahadur Shastri Marg (LBS Marg) and Santacruz-Chembur Link Road (SCLR). The depot was damaged in the floods of 2005 and was subsequently redeveloped by Kanakia as part of its project Kanakia Zillion.
Among the bus stations that were redeveloped, there is the Seven Bunglows (Saath Bangla) Bus Station on JP Road in Andheri (West) that was redeveloped in 2004-2005 as the G7 Shopping Centre. There is the long-delayed redevelopment of the Marol Maroshi Bus Station near the Seven Hills Hospital in Andheri (East) as well. I’m personally not aware of who the developers of these two are. Kanakia was awarded redevelopment of two bus stations, the Versova-Yari Road Bus Station in Andheri (West) which has been redeveloped into a residential project called Kanakia Hollywood with a bus station on the ground floor and the Mahim Bus Station in Mahim (West) which was redeveloped as part of Kanakia Miami.
Featured Image:Kurla Depot at Kanakia Zillion (Photo: Architect Rushikesh H)
In a bid to make travel by buses a little more pleasant, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking has banned loud music and conversations in buses after a deluge of complaints from passengers.
A notification was issued on 24 April in the regard and under the new rules all passengers watching videos, listening to music, or having conversations on their phone must use headphones. The undertaking has also said that passengers causing inconvenience can have action taken against them under section 38/112 of the Bombay Police Act of 1951.
BEST has announced that a notification regarding this will be displayed on all buses while all staff (including those on wet-lease buses) will be made aware of it.
While the move is undoubtedly a good one, especially for those listening to music or watching videos, it makes limited sense to those having phone calls. Unless the phone is on speakerphone, using a phone regularly shouldn’t be too loud except when the passenger is shouting into the phone. At the same time, due to the preponderance of noise-cancellation headphones, people using headphones can be louder than those without them.
On the plus side, passengers can now listen to the noise made by the bus itself, for some of them (especially a lot of the electric buses) are extremely noisy.
Featured Image: BEST prohibits loud phone conversations, audio and video on mobile phones on the buses, mandates use of headphones by Srikanth Ramakrishnan. (P.S: It took me 20 minutes to make this image using Microsoft PowerPoint)
Double Decker buses have been the pride of Mumbai for decades. Talks for procuring new Double Deckers (DDs) began in late 2020 when a tender for 50 Bharat Stage 6 (BS6) Non-AC DDs was floated by the Brihanmumbai Electric Supply & Transport (BEST) Undertaking. Unable to serve justice to BEST’s vision for electrification of the bus fleet, this tender was scrapped and a fresh tender for 200 electric AC DDs was floated.
On 18 August 2022, Ashok Leyland unveiled the SWITCH EiV22 – India’s first electric double decker. The launch event took place in presence of Shri Nitin Gadkari at the Yashwantrao Chavan Centre, Mumbai. After conducting trials with the prototype, it took five months and 22 days for the Switch EiV22 to finally enter service with BEST on route 115 (earlier known as Special 1) from Mumbai Chhatrapati Shivaji Maharaj Terminus (CSMT) to the National Centre for the Performing Arts (NCPA), Nariman Point. After travelling on the first day – first run and on the Heritage Route, this is my review of the newly launched double decker bus. For the Marathi-speaking audience, I have covered the same in a YouTube video. You can view the video at the end of this article.
Overview of the specifications
Driver’s dashboard of the Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)
First things first – the bus can seat 65 passengers in a 2×2 configuration. This seating capacity is equivalent to a Tata Starbus Urban EV and Olectra K7D put together. Two doors are present to provide a smooth movement of passengers. The seats built by TM Automotive – a joint venture of Tata Autocomp with Magna International, are green in colour which recalls the colour scheme of those old bench-type seats of BEST Buses. A stairway at the rear door and another behind the driver cabin is intended to eliminate the use of common entry and exit. There are three seats in the front, offering a clear view. The buses are locked at a top speed of 50km/hr and are fitted with protective rods at the front to avoid direct contact with the trees en route. These modern double decker buses are expected to be housed at Colaba, Kurla, Dharavi and Majas depots (subject to change during procurement) to operate on routes where BEST utilized their bygone BS2 double deckers.
Pricing and Frequency
As of now, there are just two double decker buses in service which limits the frequency to 30 minutes on A115, 45 to 55 minutes on A138, and 1 hour on the Heritage Route. The ticket price for A115 and A138 is kept as same as the basic fare of an AC Bus – starting at ₹6 only. When new, the first electric double decker was housed at the Anik Depot for charging and overnight maintenance.
The electric DDs are supposed to ply on A115 and A138 on weekdays (Monday to Friday) and on Weekends they ply on the Heritage Route from Museum (Chhatrapati Shivaji Maharaj Vastu Sangrahalaya). The Heritage Route is a round trip on a Hop-On Hop-Off (HoHo) basis that covers the Gateway of India and Marine Drive till Girgaon Chowpatty and back to Dr SP Mukherjee Chowk (Museum). A ticket costs ₹150 for the upper deck and ₹75 for Lower Deck.
From 1 March 2023 onwards, a few more services were added on A115 and the Heritage Tour since the charging infrastructure was ready at Colaba Depot, thereby saving time and range which the bus would otherwise spend between Fort and Anik Depot. All 200 double decker buses were expected to join the fleet by Monsoon, but the delivery is taking longer than expected.
Inaugural Experience
Switch EiV 22 along with a Tata Starbus EV (Photo: Gandharva Purohit for BESTpedia)
On the morning of 21 February 2023, I reached Mumbai CSMT at 8:20 am, ready to be among the passengers who would be lucky to travel in the brand-new double decker Bus on its inaugural run. The bus was parked right in the middle of the busy bus station and was scheduled to depart towards NCPA at 8:45 am. It was an absolute mess, being a weekday where buses on 111, A115, and A138 were flooded with passengers making their way to the offices. I entered the bus, tapped in and rushed to the upper deck to grab a foremost seat. Sweets were distributed on the occasion and our bus started for NCPA in the next few minutes. The ride was just 10 to 15 minutes long with journalists from three media agencies reporting onboard. I took the same bus for my return journey back to Mumbai CSMT and waited for the next trip, to get a good click of the exteriors of the bus.
Heritage Experience
As of now, the Heritage Route is the only ideal journey to explore the electric double decker to its full potential. Since you spend an hour onboard the bus, the pros and cons come to your notice – more on that later. The Heritage journey commences from Dr Shyamaprasad Mukherjee Chowk (Museum) and passes through the Gateway of India followed by Mantralaya, NCPA and a run through Marine Drive up to Chowpatty, returning via Churchgate, encircling Oval Maidan, passing in front of the UNESCO World Heritage building of Mumbai Chhatrapati Shivaji Maharaj Terminus, a slight left at Hutatma Chowk towards Jehangir Art Gallery and terminating back at Museum.
This plan was executed with a group of infrastructure enthusiasts and busfans. Our driver comfortably handled the bus through the roads and took brief halts at Gateway of India, Nariman Point and Girgaon Chowpatty. The conductor made sure no one is left behind before signalling the driver to proceed. We were lucky to have the driver of the first electric double decker bus – Shri Yuvraj Khandge onboard along with us. A video byte of the crew was taken by Saurabh Raut right after the completion of our journey.
Cons: A lot of them….
On the Heritage Route, a passenger tends to notice the minute details like seat comfort, gangway width and height while alighting and boarding at various points. To begin with, all the seats are sloping downwards and there are just three seats provided at the front instead of four, on the upper deck. The design of this particular double decker is inspired by the electric double decker buses running in London. Thus, one can see centralized air conditioning onboard, instead of adjustable AC vents on each seat, which are essential for hot and humid climatic conditions. Lower deck seats present near the front staircase are creating issues for passenger movement, while the bellpull near the front exit is making passengers vulnerable to hurting their heads if in case there is sudden braking. Kailash Korde has highlighted this issue in both buses on his twitter thread. Issues are not limited to the passenger side since the wrongly placed rear view mirror is creating problems for the drivers to focus on the road while driving. A wrongly placed CCTV camera near the rear door creates a problem due to the partition present on the lower deck.
Another con of the bus is its ground clearance. Within its first week of service, the rear panel of this bus scraped the ground while crossing a ramp built near Vidhan Bhavan Metro Station.
Conclusion
The older , open-air double-deckers operated by BEST (Photo: Gandharva Purohit for BESTpedia)
The market for electric double decker buses in India is limited with Switch Mobility being the sole active player, which makes it too early to judge. In case Olectra introduces the K10 Double Decker, there is a scope for competition against the 150 km range offered by the Switch EiV22. Since the double decker buses in Mumbai are the first of their kind, Switch Mobility has a lot to improve for years to come. Delay in the delivery of buses is an issue faced by nearly all electric automobile manufacturers in India, due to an ever-rising demand for the same.
Ashok Leyland has been a leading player in heavy vehicles and the hopes are high for Switch Mobility to excel in this electric vehicle boom. Recently, BEST has floated tenders for 700 electric double decker AC buses and 50 electric open deck buses –where the lower deck will be Air-Conditioned – for which the bidding process is underway. Once all these buses are procured, the total fleet of double decker buses in Mumbai will increase to 950 buses (including the 50 open deck buses). The existing Bharat Stage 3 (BS III) double deckers are limited to 48 and all of them will be scrapped within a year. The fate of 2,100 Olectra K9D depends on the final verdict by the Supreme Court of India as this case is crucial for the future of BEST. As of today, the Undertaking continues to scrap its BS III Tata CNG Buses with every passing month. The second half of 2023 will be among the toughest phase with the current fleet management. Procurement of new buses is a need of the hour for BEST.
For the Marathi-speaking audience:
Featured Image: Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)
The last two months has not been good for the Brihanmumbai Electricity Supply and Transport (BEST) undertaking.
First, the undertaking junked the wet-lease agreement with one player due to the buses being in bad condition and lying unused at the depots. As per the report in the Times of India, no details of the contractor were mentioned and it was a very ambiguous article. However, thanks to a few friends in the bus fanning community, it came to light that these buses were operated by MP Enterprises and Associates (MPG) out of the Wadala Depot. In early 2020, these buses operated on routes in Wadala and Andheri (East). Around 280 buses were taken of the roads.
As if this wasn’t enough to add to the city’s woes, BEST also withdrew 400 of the CNG-powered Tata buses. I had reviewed the midi-buses operated out of the Mumbai Central depot too in 2020. These buses were operated by Mateshwari Urban Transport (MUP). The reason behind it was the buses catching fire. The first was on 23 January between Santacruz and Bandra, followed by another on 11 February at Chakala and yet another on 22 February, the last one near Agarkar Chowk.
Over the last month, BEST has ben slowly reintroducing these buses after thorough safety inspections with 10-10 buses from each of the depots – Majas, Dharavi, Santacruz and Pratiksha Nagar and it was reported on 14 March that 369 of the 400 buses were back on the roads.
In order to make up for the lack of buses, BEST pushed in a few off-links into service.
Below are some snaps of various Offlinks on different routes across the city, clicked by Sahil Pusalkar.
Below are the following: The first is bus 5410 of the Dindoshi Depot operating on route C-12. Next is 5219 of the Dindoshi Depot as well, also on C-12. Then there is 5188 of the Magathane Depot, this one too on C-12. Then there is 5278 of Dindoshi on 525 and 5225 of Dindoshi on 415.
BEST Offlink buses (Sahil Pusalkar)
The next lot is 1741 of the Mulund depot on 492, followed by 5414 of Dindoshi on 415. Then there is 566 of the Kurla depot on 308, followed by 1919 from Majas on 340. Then there is 5108 from Ghatkopar, also 340.
BEST Offlink buses (Sahil Pusalkar)
In the third lot, there is 4554 of the Central depot on C-1, followed by 1455 of the Goregaon depot on 28. There is 5531 from Wadala on 201, 1893 from Bandra 255 and 6599 from Worli on 169.
BEST Offlink buses (Sahil Pusalkar)
The next set of buses consist of 5157 of Dindoshi on 348, 6625 of Bandra on 255, 6664 of Worli on 172, 6615, also of Worli, again on 172 and 6625 of Bandra again on 348 this time.
BEST Offlink buses (Sahil Pusalkar)
The last set of buses are 5295 of Dindoshi on 348, 6552 of Central on C-14, 1927 of Dharavi, 5519 of Ghatkopar and 1512 of Kurla, all on 27.
BEST Offlink buses (Sahil Pusalkar)
That’s all for the time being, do follow Sahil on Instagram here: @sahilpusalkar.
Featured Image: Buses at Agarkar Chowk (Srikanth Ramakrishnan)
It’s official, Mumbai’s first electric double deckers are to hit the city’s streets on 21 February 2023. The Brihanmumbai Electricity Supply and Transport (BEST) undertaking put out a press note announcing the details.
BEST’s press note announcing launch of the electric double decker services
The bus will operate on route A-115 between the Chhatrapati Shivaji Maharaj Terminus (CSMT) and the National Centre for Performing Arts (NCPA) from 8.45am with a frequency of 30 minutes. On weekends, the bus will operate on the heritage track from 9am onwards.
Each bus will be conductor-less and use Chalo’s Tap-In, Tap-Out system, thus requiring all users to either have a Chalo Card or the Chalo App.
The Brihanmumbai Electricity Supply and Transport (BEST) Undertaking has decided to put up an exhibit at the Kala Ghoda Arts Festival. According to a note shared by the undertaking, the Kala Ghoda Festival Committee made a request to the undertaking which in turn set up the exhibit at Cross Maidan near Churchgate.
BEST’s Notice about the Kala Ghoda Exhibit
The exhibit is available for public viewing at Azad Cross Maidan near Churchgate from 4 February to 12 February 2023 from 10 am to 10 pm. It showcases the history and heritage of the undertaking.
BEST also shared some pictures of the exhibit on their Twitter and Facebook pages.
The entrance to BEST’s exhibit where a cutout of a conductor greets visitors along with a model of a double decker bus.Models of BEST’s horse-drawn tram, double decker tram and double decker bus on display.
In its notice, BEST also reminded the public about the BEST Museum that is open to all in the third floor of the administrative building at Anik Depot. The museum is open from 7 am to 3.30 pm on Monday and from 9 am to 5 pm from Tuesday to Sunday. There is no charge to visit the museum.
Featured Image: The Kala Ghoda Horse Statue (Pradeep717/Wikimedia Commons)
The Brihanmumbai Electricity Supply and Transport (BEST) undertaking’s long-awaited app-based premium bus service finally hit the roads on 12 December 2022. The bus was launched at the launch event of Switch EiV22 (India’s First Electric Double Decker) at Y.B. Chavan Centre, Nariman Point. After a long gap of 12 years, BEST has finally received a new batch of Ashok Leyland buses, in the form of the EiV12. The first four of 200 buses (ordered) were deployed between Lodha Splendora, Bhayanderpada to Maker Maxity, Jio World Drive in Bandra Kurla Complex (BKC). This service is managed by Chalo Mobility in association with BEST. I turned out fortunate to explore this service on Day One and present an in-depth review.
You can watch a video on this on my Youtube channel below:
Route
To begin with, this route was originally diverted via Neelkanth Greens, Vasant Vihar, Devdaya Nagar and J K Gram before entering the Eastern Express Highway. After Mithagar, Mulund (East), its next stop was directly at Equinox Business Park on LBS Marg and the route went via the Santacruz – Chembur Link Road (yes, the ride was a nightmare). The bus used to give a tour of BKC which was way too time-consuming. But it was all fixed in the same week by omitting the Thane detour and taking the bus directly through the Majiwada Flyover to Eastern Express Highway. The later part was modified by taking the BKC Connector, instead of SCLR.
Chalo Bus (Photo: GP Busfanning)
Pricing
This is not a regular bus. To understand the passenger market it serves, one needs to analyse the premium service segment served by players like MYLO, CityFlo, Kommute, etc. The intention of running it fully reserved is to ditch standing in crowded buses and thus the premium fares. The end-to-end ticket of S101 was ₹205 on the Thane – BKC route and that of S102 was ₹50 on the Bandra – BKC route. Later, there were some changes in the fare chart, so please do refer to the Chalo App for the same. Apart from one-way tickets, various bus pass plans were announced by BEST along with the first ride for free (which I utilised on my way home from BKC). There is also a trial pass to claim five long distance trips at the cost of ₹20 per trip. Your unused rides get added up on the next pass, giving an absolute value for money.
Fares on the Chalo Bus
Facilities
To serve the purpose of premium fares, these buses come with the capacity to carry 42 passengers in a 2×2 configuration. All the seats can recline up to 45° and come with a USB power outlet. The armrests are adjustable. Once a ticket is booked, a Booking ID is generated, and the live location of the bus is regularly updated. A seat can be reserved even if the bus is five minutes away and gets authenticated through the bus driver feeding it in the system.
Interiors of the Chalo Bus (Photo: GP Busfanning)
Experience
My first ride in S101 was more or less an adventure. Several passengers boarded the bus with the first ride being offered to them, for free. A staff member from Chalo was onboard, guiding both the driver about roads and passengers about the App. It took an hour for the bus to finish its BKC Tour where in LBS Marg and SCLR were waiting to welcome us with traffic congestion. After skipping the Ghatkopar flyover, our bus ran into issues as the steering felt heavy and all of a sudden, the AC stopped functioning. The driver pulled over to check the issue while passengers onboard had already begun taunting about the capacity of Electric Buses. To our luck, the issue was resolved within 10mins, and we were back on our way to Thane.
Looking at Traffic from the driver’s seat (GP Busfanning)
Conclusion
The service has great potential to expand. In a way, it can also bring the bygone AC Super Routes of BEST by covering long distances. After a hectic day, one can relax on the way home since the bus has ambient lighting that can be dimmed in the evening. More routes are considered for operating the Chalo Bus, like Thane – Powai, BKC – Kharghar and Chembur – Cuffe Parade. Some of these might be operational soon as new buses arrive in January 2023.
S101 from Thane to BKC (GP Busfanning)
It’s great to see BEST fighting back with the competitors in the premium segment but the fleet expansion for its routes is still a burning topic. The upcoming year will test BEST in its struggle for existence. More than 2,500 Buses are not delivered on one hand, while the Leyland Lynx Midi and TATA CNGs are soon going to end their shelf-life. Another route rationalization (like 1 September 2021) will be a pain for passengers.
Ashok Leyland’s Old CNG Bus vs Ashok Leyland’s Switch Electric Bus
Adding another feather in its cap, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking will soon start premium air-conditioned buses in the city.
These new buses will be single-door electric buses manufactured by Ashok Leyland’s subsidiary Switch Mobility. Branded as Chalo Bus, they will be dark blue in colour with an orange livery. The bus will not feature any standees and commuters will have to book tickets upfront via the Chalo app. Buses will feature USB ports for charging devices, live tracking and will only stop if a reservation from the stop exists. Commuters will have subscription plans available as well as flexibility in scheduling and canceling.
As part of the first phase, four buses will hit the streets on 12 December 2022 with two routes that will run from Monday to Saturday.
Express Route: This route will run from Thane to Bandra Kurla Complex (BKC) every 30 mins between 7am and 8.30am and in the reverse direction between 5.30pm and 7pm.
All-Day Route: This route will run from Bandra Station to BKC 8.50am and 5.50pm and in the reverse direction from 9.25pm to 6.25pm.
This makes BEST the first city in India to have a premium bus service that is entirely electric.
Fare for the new Chalo Bus
BEST has announced plans to launch 200 more such buses.
As of now, it is unknown which depot these buses will be housed at and whether they will be operated by Switch’s mobility-as-a-service (MaaS) subsidiary OHM Global Mobility.
I am personally disappointed by BEST’s decision to not stick to its ubiquitous red colour. The colour scheme is eerily reminiscent of BEST’s Purple Faeries. Another factor that makes me sceptical is the timings of the bus. By not operating on Sundays and restricting operations between 8am and 6pm, BEST is focusing only on one section of the userbase. If BEST is really looking at taking on cabs and auto-rickshaws, it needs to operate for longer periods and also operate on Sundays, predominantly to attract the touristy crowd.
Interestingly, a decade ago, the Maharashtra State Road Transport Corporation (MSRTC) experimented with its now defunct Shivneri Corporate service. It used its existing Shivneri fleet of Volvo B7Rs as a point-to-point service from Kandivali to BKC.
At a presentation made by the World Resources Institute (WRI India) at the Urban Mobility India conference, it was reported that the cost-per-kilometre had come down by 30 per cent for buses of the Brihanmumbai Electricity Supply and Transport (BEST) undertaking.
As per a report in Economic Times, out of the 3,619 buses in BEST’s fleet, 48 per cent is wet-leased under the Gross Cost Contract (GCC) model. BEST officials say that the GCC model has helped them reduce losses by close to ₹400 crore a year.
The report added that cities that don’t have the resources or expertise required to operate an efficient public transport system can look at the GCC model, currently being trialed in tier-2 cities in Maharashtra and also with buses of the Maharashtra State Road Transport Corporation (MSRTC).
WRI’s report added that Indian cities would need to invest ₹7.5 lakh crore by 2030 on bus transport to meet the demand. It opined that the current outlay of 60,000 buses in urban areas was inadequate and at least 1.3 lakh buses would be needed to meet the demand. It also stated that integration of public transport networks, including buses, trains and metro rail could create new employment opportunities.
On the subject of electric mobility, Maharashtra is among the top three states, collectively accounting for 72 per cent of electric buses operational across the country. Mumbai alone has 403 electric buses, making it the highest among all metro cities.
Featured Image: Bus A252 at Andheri Station (Photo clicked in 2019 by Srikanth Ramakrishnan/BESTpedia)
Sometimes, public transport can turn up some really creative elements. They may be just plain decorations or they may be functional, but there is no denying that there is some creativity involved in it.
And that’s where BEST’s Bus Chowky at Maharana Pratap Chowk, Mazagaon gets full points. A bus chowky is a bus terminus where there is no full-fledged bus stand and starters assign duties. Since this one is in South Bombay, it also acts as a payment centre for customers to pay their BEST electricity bills.
Fellow bus fan and photographer Rupak Dhakate shared this picture on Instagram.
As you can see, the above Bus Chowky is painted to look exactly like BEST’s iconic red buses. Not just that, it also has the bus depot name and number along with the registration number painted on: 207/CN belonging to the Mumbai Central depot bearing the registration number MH-01-LA-6052.
Don’t forget to follow Rupak on Instagram: @rd.stic!
Next time you head to Maharana Pratap Chowk in Mazagaon to either catch a bus or pay your electricity bill, do check it out.
Featured Image: Maharana Pratap Chowk Bus Chowky and Bill Payment Centre by Rupak Dhakate (Used with permission)
