The world’s oldest democracy is going to vote soon. Two years ago, the world’s largest democracy voted. What is the difference between the two? Well, without going into the nitty-gritties of both, let’s just focus on one point: Fragmentation.
In India, elections be it General, State Assembly, Municipal or Presidential are conducted by the Election Commission of India. Each state has a Chief Electoral Office [CEO] who is repsonsible for voter enrollment, candidate declarations, etc. While each state has a different way of getting the Enrollment done [Karnataka enabled Voters to submit scanned copies of their documents and fill the form online, as far back as 2013], the Election Process is Uniform across India. In the United States, the system is totally different. The Constitution, under Article 1, Section 4 gives complete power to the State governments in matters relating to voting. The Federal Elections Commission oversees the election in general, enforcing term limits, disclosing campaign finance information, etc.
Due to this decentralised nature, each state has its own method of conducting elections. Some states may use Electronic Voting Machines, so may use Ballot Papers, etc. This may result in some anomaly. The Butterfly Ballot issue of Palm Beach County Florida [explained here in the American Political Science Review] is one such example.
In places where Electronic Voting is followed, the voter has to fill up an optically-readible ballot paper which is then fed into a machine.
In India, a standard uniform system is following using the Electronic Voting Machines developed by Bharat Electronics Limited and the Electronics Corporation of India Limited.
Now, while diversity is a good thing, for it results in better quality of products and services, fragmentation is not really that good in reality.
Now that we understand the issues relating to a fragmented system, let us come back to Indian Transport.
Transport in India is largely a fragmented segment. Excluding aviation, which is governed by central policies and is full of private players, and the Indian Railways network, let us focus on the Buses and their operations.
Depending on which part of India you are in, the bus you board would be operated by either the State Government or the Municipal Corporation. The exception is Chandigarh, where the CTU comes under the Union Territory Administration, and in the absence of a Legislative Body like in Delhi or Puducherry, it comes under the Union Government.
But it is not this fragmentation that I am talking about. This is due to the various levels of decentralisation that is prevalent across our country. The fragmentation that I am talking about is what is prevalent within a single Transco, or a single City division/SPV of a State level Transco.
To give an example:
BEST is among the most defragmented Transcos. Every bus used the same ticket machine, every conductor issues the same kind of ticket and every bus or conductor accepts a Smart Card, be it a Pass or a Prepaid Card. The fragmentation arises in matters such as the LED display: Some buses have a full length LED display on the front, some have the tiny one visible in new buses, and irrespective of whether these are functional or not, some still use the old Rolling Cloth system for displaying the route and number.
In the case of BMTC, fragmentation is higher. Not all buses are properly hooked on to the Tracking platform, some buses still use the old Quantum Aeon ticket machines or worse, some still issue the old punched tickets.
Simmilarly, NMMT shows some amount of fragmentation. While earlier, only AC services had Electronic ticketing, now, all have it. But, only AC bus tickets can be booked using an app, while others still have to go through the machine.
Delhi too, is a good example of fragmentation. While regular buses, Cluster Buses and the Blueline buses are all operated by different entities, they essentially operate on the same route. However, buses operated by the DTC still use manual fare collection, with a handful of ticket machines thrown in for good measure in the last few months. The Cluster buses operated by the DIMTS have ticketing machines, can be tracked online, but there is compatibility of their systems with the DTC ticketing process. Blueline/Metro Feeder and other private buses, don’t have any form of connected ticketing.
Now, this brings us to an important point. Common mobility.
The Government of India had rolled out the More Card in 2012 as a common mobility card. Initially restricted to the Delhi Metro and Route 56 of the DMRC Feeder Bus, it was launched post the failure of the Go Mumbai Smart Card. While Mumbai has gone ahead with its Smart Card System, although extremely fragmented [one card each for BEST, Metro, Monorail and the Suburban Rail], it has managed to make cashless travel in almost all forms of transit. Autos and taxis are not covered, although Ahmedabad has gone ahead with such a proposal. I haven’t seen the More Card anywhere in Delhi in the last two years, and I have seen all Metro Feeder buses issue regular paper tickets.
In 2015, the Ministry of Urban Development came up with another proposal for a National Common Mobility platform with collaboration from the National Informatics Centre [NIC], Centre For Development of Advanced Computing [C-DAC], Bureau of Indian Standards [BIS], and the National Payments Corporation of India [NPCI]. The new system is proposed to use Europay, MasterCard and Visa [EMV] Open Loop system with a stored value system. It also took into account the deficiencies with cards in Singapore. It took the Octopus Card from Hong Kong as a base for its working, in order to support Passes as well; a crucial feature of BEST’s RFID Cards. While C-DAC will develop standards for existing Metro Rail systems, the problem will arise with other modes of transport. Ferries in India don’t use eTicketing. They still use the old fashioned ticketing. Barring Mumbai and Kerala, no other area of India has a proper water transit system or anything resembling one in place. Similarly, with Tolls, will this be accepted at toll plazas operated by other bodies except the National Highways Authority of India [NHAI]? Will it be compatible with FASTag? With each Transco using different ticketing machines [BEST uses Balaji, BMTC uses Verifone, both supplied by Trimax], will the entire system be compatible with each other?
Further, with vehicle tracking. A National Mobility platform will require the Vehicle Tracking System in place. BEST uses a GPS device fitted onto a bus, BMTC and DIMTS use the location from the ticketing machines. All this results in a jumble that nobody would seem to understand.
Let us hope that provisions are made to ensure backward compatibility of systems so that money is not wasted in procuring new technology.
Moral of the story: The odds of Hillary Clinton or Donald Trump winning are the same as the odds of getting into a BMTC bus and getting either a printed ticket, or the regular ticket.
BEST has announced that it will issue bus passes to Visually Impaired and Physically Impaired passengers with more than 40% motor disability or handicap.
The Press Note [in Marathi] mentions the following:
From October 20, 2016, a scheme for free of cost travel for the visually impaired and people with 40% or locomotor disability has been introduced in all buses of the BEST program, excluding the air-conditioned bus service. Highlights of this scheme:
Mumbai – Effective from Thursday, 20/10/2016, a program is being activated for handicapped persons (visually impaired and >40% handicapped) to avail of free transport in buses (except air-conditioned buses) operated by the BEST Undertaking.
Salient features of the program:
The free travel benefit can be availed of by blind (visually impaired) and handicapped (more than 40% physical handicap) persons. This program will be applicable in the Mumbai Metropolitan region and adjoining cities where the BEST Undertaking bus service is operational.
For those availing of the benefit, it will be mandatory to possess a RFID smart card/ ID Card issued by the BEST Undertaking.
The blind (visually impaired) and handicapped (more than 40% physical handicap) persons wishing to avail of the benefit are required to go to Transport Departmental Office in any depot of the BEST Undertaking near their residence (or any other depot otherwise convenient to them), collect the free printed form issued by the undertaking and submit it, filled up along with a photocopy of the handicap certificate to the concerned Administrative Officer or Depot Officer during the office timings (9:00 AM to 4:30 PM, except for Sundays and public holidays).
After the Administrative Officer scrutinises the form and the attached documents, the applicants will be sent to a nearby bus pass distribution centre for registration and photographing. The applicants will have to pay a fee of 40 rupees (only in the beginning) for the RFID card / ID card. The bus pass will and RFID card will be made available within 4 to 7 working days of registration at the bus pass distribution centre.
Once this program for free transport for blind (visually impaired) and handicapped (more than 40% physical handicap) persons is activated, the existing travel fare benefit programs for visually impaired and handicapped persons will be cancelled.
All blind (visually impaired) and handicapped (more than 40% physical handicap) persons are requested to avail maximum benefit of this program of free transport in the in buses (except air-conditioned buses) operated by BEST Undertaking.
Prior to this BEST used to charge a flat fare of ₹2 for totally blind passengers on non-AC buses, irrespective of the distance traveled. This used to be ₹1 earlier.
The only drawback to this entire scheme is that the disabled person has to go to a Pass Issue Counter at a Depot, buy the ₹40 RFID card and submit all the documents. While paying a one-time fee for the card might be justified for BEST to cover costs of procurement and running the system, going to the Depot for a disabled person maybe extremely cumbersome
Accessibility in the Commuting and Transport sector is virtually negligible in India. This is a good step towards changing that. While one may argue that Subsidies are not good, this shouldn’t be treated as a subsidy but rather a necessity.
Thanks to Rohini and Sameer for help with translations.
Subsidies in Transport are visible everywhere. Tamil Nadu has kept its bus fares at rock bottom rates, gives free bus passes to school students, Delhi has dirt cheap rates with the maximum fares being ₹15 and ₹25 in a non-AC and an AC bus. So, what else?
As stated earlier, extreme amount of subsidies bleeds the Transco of its revenue, and create a heavy indifference among the commuters to quality of services. Given that a vast majority of India’s transport services are entirely General Class services, revenues are inherently low. Similarly, in the case of Roads, a lot of people argue that Tolls are a “scam”, especially when they pay road taxes. Again, this is a false notion, one that can be explained if we cared to look at the Basic Difference between Toll and Road Tax: Toll is a User Fee. Road Tax is a Tax. I repeat, Toll is a Fee, and not a Tax. A tax is levied on a category of people on the basis of the income or what they own, in this case a vehicle. A toll, or a fee, is levied only on those who use the certain service or product, in this case the road. Many users accept this, but go on to further state that they are unjustly charged for using the entire section of a road rather than just the portion they used. Again, this is a flawed point of thought. In India, it would be a superhuman effort to set up Toll Plazas at every junction, man them [an automated one wouldn’t work, people will definitely find a way to avoid paying it then] and operate it. Of course, the Coimbatore bypass has 6 Toll Plazas on it, but 6 of them on a 28km two lane road, we all know the jam that occurs most of the time.
Toll Roads and other BOT transport projects, such as BOT Railway lines, like the Mumbai Metro One, Rapid Metro Gurgaon, Hyderabad Metro, et al, have specific intervals at which they are allowed to hike fees and fares, which makes it easier to operate and break even. In case of Transcos, most of them are either under pressure from the state or municipal body to keep their fares low [Prime Examples being DTC, MTC, TNSTC]. A few exceptions exist in the form of BEST, BMTC, TSRTC, which by virtue of the autonomy enjoyed by them revise [hike or slash] their fares at a reasonable interval. One method of determining rates is market oriented rates, which is what Uber and Ola normally does. When demand goes up, fares go up so that those who are willing to pay extra for it. However, this isn’t a feasible solution in all cases. In such situations, BEST’s Happy Hours concept works well. Similarly, KSRTC and the Indian Railways have successfully emulated the aviation industry with dynamic pricing in the form of Premium Tatkal tickets. Every transport corporation has schemes to attract customers. Similar to Toll Plazas offering a return ticket and seasonal pass, buses offer Passes and other forms of subsidies to frequent customers like the market.
Now, to take this further, below is an article from the Foundation for Economic Education which talks about the ill effects of subsidies.
The Distorting Effects of Transportation Subsidies
This article won the 2011 Beth A. Hoffman Memorial Prize for Economic Writing.
Although critics on the left are very astute in describing the evils of present-day society, they usually fail to understand either the root of those problems (government intervention) or their solution (the operation of a freed market). In Progressive commentary on energy, pollution, and so on—otherwise often quite insightful—calls for government intervention are quite common. George Monbiot, for instance, has written that “[t]he only rational response to both the impending end of the Oil Age and the menace of global warming is to redesign our cities, our farming and our lives. But this cannot happen without massive political pressure.”
But this is precisely backward. Existing problems of excess energy consumption, pollution, big-box stores, the car culture, and suburban sprawl result from the “massive political pressure” that has already been applied, over the past several decades, to “redesign our cities, our farming, and our lives.” The root of all the problems Monbiot finds so objectionable is State intervention in the marketplace.
In particular, subsidies to transportation have probably done more than any other factor (with the possible exception of intellectual property law) to determine the present shape of the American corporate economy. Currently predominating firm sizes and market areas are the result of government subsidies to transportation.
Adam Smith argued over 200 years ago that the fairest way of funding transportation infrastructure was user fees rather than general revenues: “When the carriages which pass over a highway or a bridge, and the lighters which sail upon a navigable canal, pay toll in proportion to their weight or their tonnage, they pay for the maintenance of those public works exactly in proportion to the wear and tear which they occasion of them.”
This is not, however, how things were actually done. Powerful business interests have used their political influence since the beginning of American history to secure government funding for “internal improvements.” The real turning point was the government’s role in creating the railroad system from the mid-nineteenth century on. The national railroad system as we know it was almost entirely a creature of the State.
The federal railroad land grants included not only the rights-of-way for the actual railroads, but extended 15-mile tracts on both sides. As the lines were completed, this adjoining land became prime real estate and skyrocketed in value. As new communities sprang up along the routes, every house and business in town was built on land acquired from the railroads. The tracts also frequently included valuable timberland. The railroads, according to Matthew Josephson (The Robber Barons), were “land companies” whose directors “did a rushing land business in farm lands and town sites at rising prices.” For example, under the terms of the Pacific Railroad bill, the Union Pacific (which built from the Mississippi westward) was granted 12 million acres of land and $27 million worth of 30-year government bonds. The Central Pacific (built from the West Coast eastward) received nine million acres and $24 million worth of bonds. The total land grants to the railroads amounted to about six times the area of France.
Theodore Judah, chief engineer for what became the Central Pacific, assured potential investors “that it could be done—if government aid were obtained. For the cost would be terrible.” Collis Huntington, the leading promoter for the project, engaged in a sordid combination of strategically placed bribes and appeals to communities’ fears of being bypassed in order to extort grants of “rights of way, terminal and harbor sites, and . . . stock or bond subscriptions ranging from $150,000 to $1,000,000” from a long string of local governments that included San Francisco, Stockton, and Sacramento.
Government also revised tort and contract law to ease the carriers’ way—for example, by exempting common carriers from liability for many kinds of physical damage caused by their operation.
Had railroad ventures been forced to bear their own initial capital outlays—securing rights of way, preparing roadbeds, and laying track, without land grants and government purchases of their bonds—the railroads would likely have developed instead along the initial lines on which Lewis Mumford speculated in The City in History: many local rail networks linking communities into local industrial economies. The regional and national interlinkages of local networks, when they did occur, would have been far fewer and far smaller in capacity. The comparative costs of local and national distribution, accordingly, would have been quite different. In a nation of hundreds of local industrial economies, with long-distance rail transport much more costly than at present, the natural pattern of industrialization would have been to integrate small-scale power machinery into flexible manufacturing for local markets.
Alfred Chandler, in The Visible Hand, argued that the creation of the national railroad system made possible, first, national wholesale and retail markets, and then large manufacturing firms serving the national market. The existence of unified national markets served by large-scale manufacturers depended on a reliable, high-volume distribution system operating on a national level. The railroad and telegraph, “so essential to high-volume production and distribution,” were in Chandler’s view what made possible this steady flow of goods through the distribution pipeline: “The revolution in the processes of distribution and production rested in large part on the new transportation and communications infrastructure. Modern mass production and mass distribution depend on the speed, volume, and regularity in the movement of goods and messages made possible by the coming of the railroad, telegraph and steamship.”
The Tipping Point
The creation of a single national market, unified by a high-volume distribution system, was probably the tipping point between two possible industrial systems. As Mumford argued in Technics and Civilization, the main economic reason for large-scale production in the factory system was the need to economize on power from prime movers. Factories were filled with long rows of machines, all connected by belts to drive shafts from a single steam engine. The invention of the electric motor changed all this: A prime mover, appropriately scaled, could be built into each individual machine. As a result, it was possible to scale machinery to the flow of production and situate it close to the point of consumption.
With the introduction of electrical power, as described by Charles Sabel and Michael Piore in The Second Industrial Divide, there were two alternative possibilities for organizing production around the new electrical machinery: decentralized production for local markets, integrating general-purpose machinery into craft production and governed on a demand-pull basis with short production runs and frequent shifts between product lines; or centralized production using expensive, product-specific machinery in large batches on a supply-push basis. The first alternative was the one most naturally suited to the new possibilities offered by electrical power. But in fact what was chosen was the second alternative. The role of the State in creating a single national market, with artificially low distribution costs, was almost certainly what tipped the balance between them.
The railroads, themselves largely creatures of the State, in turn actively promoted the concentration of industry through their rate policies. Sabel and Piore argue that “the railroads’ policy of favoring their largest customers, through rebates” was a central factor in the rise of the large corporation. Once in place, the railroads—being a high fixed-cost industry—had “a tremendous incentive to use their capacity in a continuous, stable way. This incentive meant, in turn, that they had an interest in stabilizing the output of their principal customers—an interest that extended to protecting their customers from competitors who were served by other railroads. It is therefore not surprising that the railroads promoted merger schemes that had this effect, nor that they favored the resulting corporations or trusts with rebates.”
Reprising the Role
As new forms of transportation emerged, the government reprised its role, subsidizing both the national highway and civil aviation systems.
From its beginning the American automotive industry formed a “complex” with the petroleum industry and government highway projects. The “most powerful pressure group in Washington” (as a PBS documentary called it) began in June 1932, when GM president Alfred P. Sloan created the National Highway Users Conference, inviting oil and rubber firms to help GM bankroll a propaganda and lobbying effort that continues to this day.
Whatever the political motivation behind it, the economic effect of the interstate system should hardly be controversial. Virtually 100 percent of roadbed damage to highways is caused by heavy trucks. After repeated liberalization of maximum weight restrictions, far beyond the heaviest conceivable weight the interstate roadbeds were originally designed to support, fuel taxes fail miserably at capturing from big-rig operators the cost of pavement damage caused by higher axle loads. And truckers have been successful at scrapping weight-distance user charges in all but a few western states, where the push for repeal continues. So only about half the revenue of the highway trust fund comes from fees or fuel taxes on the trucking industry, and the rest is externalized on private automobiles.
This doesn’t even count the 20 percent of highway funding that’s still subsidized by general revenues, or the role of eminent domain in lowering the transaction costs involved in building new highways or expanding existing ones.
As for the civil aviation system, from the beginning it was a creature of the State. Its original physical infrastructure was built entirely with federal grants and tax-free municipal bonds. Professor Stephen Paul Dempsey of the University of Denver in 1992 estimated the replacement value of this infrastructure at $1 trillion. The federal government didn’t even start collecting user fees from airline passengers and freight shippers until 1971. Even with such user fees paid into the Airport and Airways Trust Fund, the system still required taxpayer subsidies of $3 billion to maintain the Federal Aviation Administration’s network of control towers, air traffic control centers, and tens of thousands of air traffic controllers.
Eminent domain also remains central to the building of new airports and expansion of existing airports, as it does with highways.
Subsidies to airport and air traffic control infrastructure are only part of the picture. Equally important was the direct role of the State in creating the heavy aircraft industry, whose jumbo jets revolutionized civil aviation after World War II. In Harry Truman and the War Scare of 1948, Frank Kofsky described the aircraft industry as spiraling into red ink after the end of the war and on the verge of bankruptcy when it was rescued by the Cold War (and more specifically Truman’s heavy bomber program). David Noble, in America by Design, made a convincing case that civilian jumbo jets were only profitable thanks to the government’s heavy bomber contracts; the production runs for the civilian market alone were too small to pay for the complex and expensive machinery. The 747 is essentially a spinoff of military production. The civil aviation system is, many times over, a creature of the State.
The State and the Corporation
It’s hard to avoid the conclusion that the dominant business model in the American economy, and the size of the prevailing corporate business unit, are direct results of such policies. A subsidy to any factor of production amounts to a subsidy of those firms whose business models rely most heavily on that factor, at the expense of those who depend on it the least. Subsidies to transportation, by keeping the cost of distribution artificially low, tend to lengthen supply and distribution chains. They make large corporations operating over wide market areas artificially competitive against smaller firms producing for local markets—not to mention big-box retailers with their warehouses-on-wheels distribution model.
Some consequentialists treat this as a justification for transportation subsidies: Subsidies are good because they make possible mass-production industry and large-scale distribution, which are (it is claimed) inherently more efficient (because of those magically unlimited “economies of scale,” of course).
Some people will say that stringent protection of rights [against eminent domain] would lead to small airports, at best, and many constraints on construction. Of course—but what’s so wrong with that?
Perhaps the worst thing about modern industrial life has been the power of political authorities to grant special privileges to some enterprises to violate the rights of third parties whose permission would be too expensive to obtain. The need to obtain that permission would indeed seriously impede what most environmentalists see as rampant—indeed reckless—industrialization.
The system of private property rights . . . is the greatest moderator of human aspirations. . . . In short, people may reach goals they aren’t able to reach with their own resources only by convincing others, through arguments and fair exchanges, to cooperate.
In any case, the “efficiencies” resulting from subsidized centralization are entirely spurious. If the efficiencies of large-scale production were sufficient to compensate for increased distribution costs, it would not be necessary to shift a major portion of the latter to taxpayers to make the former profitable. If an economic activity is only profitable when a portion of the cost side of the ledger is concealed, and will not be undertaken when all costs are fully internalized by an economic actor, then it’s not really efficient. And when total distribution costs (including those currently shifted to the taxpayer) exceed mass-production industry’s ostensible savings in unit cost of production, the “efficiencies” of large-scale production are illusory.
Kevin Carson is a senior fellow of the Center for a Stateless Society and holds the Center’s Karl Hess Chair in Social Theory. He is a mutualist and individualist anarchist whose written work includes Studies in Mutualist Political Economy, Organization Theory: A Libertarian Perspective, and The Homebrew Industrial Revolution: A Low-Overhead Manifesto, all of which are freely available online. Carson has also written for such print publications as The Freeman.
This article was originally published on FEE.org. Read the original article.
By now, you know me well. I’ve written earlier about why I am fascinated by buses. You also know that I collect bus tickets. But there is something about these tickets that is not well known to most people.
I often write notes and story ideas on the back of my bus ticket. It can be anything. Most of the time it has everything to do with the journey itself.
So, below are a few such tickets with my stories on them.
Behind a BEST ticket.
Behind a BEST Daily Pass.
Behind an MSRTC [ST] Shivneri Ticket.
Behind an NMMT ticket.
Behind a BMTC ticket.
Behind a Delhi Cluster Bus ticket.
Two PMPML tickets, both from June 2014, have gone missing. One was referring to a story about an alien visiting Earth that I had written when I was 12: A Visitor From Xyralite, and the other was an outline for a story that I wrote two months later on a Nuclear Apocalypse: Silence. I will find these someday and post them here. Till then… *salutes*
BEST has an update for their long lost initiative of informing commuters when a bus will arrive, to attract more commuters to use buses. BEST will now show real-time locations of AC buses using a third party android application called Zophop. It is interesting that BEST is partnering with third party private firms to inform the commuters than maintaining the tech in house which can result in heavy IT expenditure. Even though we have our very own GPS satellites in space, tracking a bus still seems like a challenge.
Intelligent Transportation Systems (ITS) is the new hot discussion among many cash deprived transit agencies, every agency wants to use them to improve operations and attract commuters. BMTC has recently launched their own ITS system with a whopping cost of 89 crores to track buses. But none of these systems can help the agency if they are not implemented in the right way. Every agency is experimenting with the setup with no major success stories in sight.
In the past BEST has sold the rights of advertising to a third party firm Verve Soft Pvt Ltd. which has placed GPS units, TVs in the buses. This firm has launched a website and app called BEST Passenger Information System (http://bestpis.in/) with little or no useful information. This lack of useful information resulted in many third party applications to track locals and bus timings in Mumbai like m-indicator, smartshehar, ridlr, Zophop and citizen led initiatives like ChaloBEST.
BEST partnering with one such firm is an interesting development, yet is it only sharing the data with zophop or will it also share it with others? Several people have approached BEST for data and have been shunned away in the past. From an anecdote, IIT Bombay was paying a hefty amount to buy GPS data of BEST for their research work on a real-time multimodal trip planner. As a public agency BEST cannot favour one private player and the partnership terms need to be transparent, so that any other private firm like Google Maps can also access this real-time data to show updates for commuters.
For BEST to share this real-time data with others, it should be noted that the data rights need to be with BEST. From what is known BEST has already sold these rights to Verve Soft Pvt Ltd. and may not have any rights over it as BEST has not spent any money on GPS units and might be receiving money through advertising revenues. Several transit agencies abroad have been sharing their real-time data to commuters by making it open to anyone including researchers and individual developers. Even though BMTC has announced an intention for such an open data policy to share data with third parties, it hasn’t been executed yet. Third party partnerships and open data policies will likely be adopted by many transport agencies in the near future in India. BEST is already experimenting with such practices, but it needs to be more transparent in doing so as a public agency.
Disclosure: The author was an employee/Director at Zophop briefly in 2014 and helped source transport data while at the firm.
In the past, I had explained why bus journeys are fun. But there is, one thing more fun than a bus ride. A ride in a Double Decker.
While many cities including Bangalore, Hyderabad and Delhi had double deckers earlier, only a handful of them continue to operate them, namely Mumbai, Kolkata, Kochi and Solapur.
Now, Double Deckers have been in Mumbai since the 1930s. In the last few years, there were talks of BEST scrapping them, but they decided not too, saying that they were an irreplaceable part of the city’s heritage. Among the reasons for scrapping them were: Extra cost in maintenance, difficulty in maneuvering, and the fact that they required two conductors, one at each level.
But, but but, they were not scrapped, and we are thankful that have not been because they are really really fun to travel in.
BEST earlier used to ply them on 251 of the Oshiwara Depot from Versova to Andheri Station [West], but after the merger of the Versova and Yari Road Bus Stations into one, as well as the commencement of the Metro, they were replaced with regular buses, mainly due to the reduction in passenger traffic as well as height clearances on the West. They still run on the East, connecting Agarkar Chowk to SEEPZ due to height clearance from the Metro. Most of Mumbai’s flyovers are built at a height to allow double deckers to pass beneath them.
Among the prominent routes they run on, as 310 from Bandra Station [East] to Kurla Station [West], and 138 from Backbay Depot to Chhatrapati Shivaji Terminus. 138 enjoys a reputation because it not only plies within the CBD, but also because it plies along Marine Drive.
Now, for the fun:
Double Deckers are fun because there is no driver in the upper level. As a kid, I was known to run up and sit up front to enjoy the breeze hitting my face. I was also branded the black sheep of my family because I once sent my cousin crying down after I told him the upper level had no conductor and only grown-up children were allowed. I do not regret doing that. During every trip of mine, I used to run up to the top, just for the air to hit my face. On one of my trips, a friend of mine from Gurgaon, who had never been in a Double Decker got in with me. He was awestruck, and spent the the entire journey with his DSLR stuck to the front window, capturing footage of vehicles moving at at 8pm at Bandra Kurla Complex.
We have been known for playing games, with the conductor being complicit in our [mis]adventures. We used to pretend that the upper level of the bus was a vehicle with a mind of its own, and that we, along with the conductor had to stop it from running into an obstacles.
Double Deckers have become an inalienable part of our culture. It is unfortunate that several cities like Chennai and Bangalore cannot ply them because of height restrictions.
I was going thru the BEST website today, and was going thru the Daily Press Notes section, when I came across an interesting press note, dating to 21st February 2015. A very interesting note to say the least.
It talks of a rumour that has been spreading via Social Media to ask Consumers to check the back of the BEST Electricity Bill, where there is an alleged claim that BEST’s electricity department is charging consumers for losses made by the Transportation Department, and that if you wrote a letter and handed it over at the Head Office at Dadar TT, they would stop charging you.
BEST responded by saying that such rumours were baseless and consumers should not pay any attention to them. Fair enough right?
But, did anyone notice a deeper message?
For starters, this message came at about the same time when BEST made its first mistake. The disastrous fare hike of February 2015. This was followed by an even more disastrous fare hike in April 2015 that left BEST [especially its lacklustre AC services] completely alienated from its passengers. It was during the latter half of 2015, that BEST AC conductors at Thane Station encouraged passengers to take a TMT AC 65 or NMMT AC 131 instead of the AS 700. Even BEST conductors seem to have dissociated themselves from their own buses!
Next, as stated earlier, BESTs Transport Deficit is -₹858.02crore while the Electricity Surplus of ₹925.41crore. This ₹67.39 that is left over, along with some cash from the MCGM, as well other schemes such as JnNURM/AMRUT and from the State Government is what keeps BEST afloat. In the long run, it is true, that the Electricity Division surplus does pay for the deficit, but in a different manner. As per BESTs tariff, there is a Transport Deficit Loss Recovery Charge which is charged as a rate per kilowatt. Doesn’t this actually prove BEST’s notice false? Or was the notice only about getting the surcharge reversed on submitting a letter? Confusing, isn’t it.
But.. But.. But.. There’s something interesting to note here. BEST supplies electricity only to South Bombay. The Suburbs are served by Reliance Energy [formerly BSES], and MahaVitaran [MahaDiscom]. South Bombay is home to Mumbai’s richest people. Actually the country’s richest people.
So, let us take a look at the tariff structure of BEST, Reliance and Mahavitaran side-by-side, shall we. I’ll be comparing the regular rates for residences under the non BPL category.
Fixed charge goes from ₹40 to 100, the consumption charges vary from ₹2.45 to ₹6.35 per Unit and only goes up to 8 when the consumption is above 500 units, that too for the balance units over and above 500 units.
Fixed charge goes from ₹50 to ₹100, the consumption charges vary from ₹2.43 to ₹5.57 per Unit and only goes up to 7.21 when the consumption is above 500 units, that too for the balance units over and above 500 units.
The format used by BEST and REL is not present and hence requires a little thinking and calculation.
While BEST might be charging more per kW/hr or Unit, it charges a minimal Transport Loss Surcharge which does not exceed ₹1.44 per Unit [Below 500 Units]. REL instead charges a fixed wheeling charge of ₹1.8 per Unit and a Regulatory Asset Charge, which ranges from ₹0.56 to 0.89 per Unit [Below 500 Units]. This brings the sum total of Reliance Energy’s charges to higher than BEST. Plus, with all the rich bigwigs and the who’s who of the social circuit living in BEST’s captive territory, does it really matter?
Now, the most important thing in the Press Note:
BEST, in 2015 recognised the existence of Social Media. Yes. They acknowledged that something called Social Media exists. Small, as it may seem, this is a significant step in getting our Government bodies on Social Media to respond to citizens better, as I had stated in an earlier post.
What are your thoughts?
P.S: The head office of the Electricity Department is located at Electric House and the Transport Department at Transport House, both of which are part of the Colaba Depot, which was BEST’s first depot.
Impromptu Post Alert: I’m going to try and explain where my fascination for buses comes from.
It all dates back to 1998. I believe I had mentioned this on the second blog post where I spoke about why Bus No. 56 meant to much to me. This pretty much predates that. I spent my early days growing up in in Madras, known to most people as Chennai, where buses have an interesting story of their own. Earlier operated by the Pallavan Transport Corporation, and since renamed to the Metropolitan Transport Corporation, these buses [originally green in colour] enjoyed a notorious infamy similar to Delhi’s Blueline buses. They had a nickname too: Pallavan Kollavan, which literally means Killer Pallavan. My first encounter with a Pallavan bus was aroun 1997 when a bus drove off the bridge over the Adayar River at Ekkaduthangal and landed on the older bridge below. For some strange reason, this incident remained on my mind for weeks.
Fast forward to 1998, shift to Bombay, also known as Mumbai. The city that I today consider my home. I had been to Bombay back in 1996, but it was when I shifted in 1998 that things started falling into place. Staying in Vashi, the first thing that was done was to find a school to get into. The school we found, was in Santacruz. Thus, my first trip in a BEST bus, a 505 Ltd from Vashi to Bandra occurred.
Slowly, as I grew up, trips by buses increased. First, it was the school bus. Since we had multiple school buses going to the same destination, with different routes, several of my fellow bus mates started having mock rivalries with students in different buses. It became a matter of prestige when our bus reached before the other one.
Slowly, I started taking BEST buses when I missed the school bus, or had to come back late. I used to take BEST buses for various classes and my attachment to them began. Of course, living in Bombay meant that there would be an extra attachment to BEST because there were proper marked bus stops, both shelters and unipoles everywhere.
This slowly escalated to a point where I preferred my 56 to the school bus. I used stuff all the tickets [then and now considered a Collectors item] in my backpack. I was once caught by a Ticket Checker and he went thru around 300 tickets in my bag looking for the right one. I’ve never had such a collectors fetish for any other city’s tickets.
Come 2008, and a shift to Bangalore. I have to take a bus home from college. I discover that the city’s buses were [and still are] lacking in many ways. No direct buses home! I had to switch buses for a 5km distance. This acute badly managed set of buses got me interested in how to fix the issues. I wrote numerous times to the BMTC and then Transport Minister R Ashok. I posted on Facebook, and Skyscrapercity. Not that it made much of a difference though. I had a box of BMTC tickets, and unlike BEST, had no special attachment to them. I decided to build a model plane [curiously named the Flightplane Vajra after BMTC’s Vajra buses from where most of the tickets originated]. I designed the template with a regular sheet of paper, and thickened it with layers of bus tickets. Of course, the plane never did get built, its fuselage and wings are lying in different sections of my cupboard, mainly because I abandoned my Engineering dreams to take up a BSc.
In 2009, I came to the conclusion that buses were the future of Transport. I badgered anyone around me who was willing to listen. It was the year I made my first long-distance bus trip from Bangalore to Bombay, one that was to occur frequently in the years to come. I just hunted around looking for validation for my theory. I thought I was right when Mercedes Benz launched their buses, but it fizzled out. Later on, Scania’s entry and its presently strong market share have proven me correct. The biggest validation I did receive, however, was in 2016, when R Jagannathan of Swarajya wrote an article titled Why The Future Of Urban Transport Is The Bus, And Not Necessarily The Metro. I lurk around Swarajya too, writing on transport and urban affairs.
Post Bangalore, I moved to Coimbatore. I took to buses again. I traveled around the city, the suburbs, nearby districts, exploring towns, villages, rivers, farmlands, temples, etc. During Republic Day 2013, I traveled 350km by bus to Ulundurpet and Villupuram to take a photograph of two Toll Plazas.
I made a few trips to Ahmedabad in this period where I got addicted to traveling by the Janmarg. Being my first BRTS experience, it had a profound impact on me.
Then came the next move to Pune. Along with Pune, came a few trips to Dehradun, Delhi and Gurgaon. I made full use this time, with complete travel across all cities, taking as many buses as possible. The Pimpri-Chinchwad BRTS has a special connection to me.
By 2015, I had decided that I *just had to* start writing about buses somewhere. Starting a blog seemed to be the most apt thing to do, and thus, I did.
Here is my philosophy behind taking buses:
You learn the city. I don’t look at a city by its stores, malls and cafes. I look at it for its topography, its layout, the culture of each locality.
Buy a Daily Pass, board a bus and just scoot off! Take a camera or a phone, and click random photographs while traveling. You learn a lot of interesting stuff.
I learnt Kannada and Marathi thanks to buses. I went from knowing just Aai Kuthe [Where is your mother] to Bus kramank 56 ghe, ani Khar dandachya bus stop utara [Take Bus 56 and get down at Khar Danda bus stop. I know my Marathi is still weak].
So, that’s the story behind my bus-mania!
This post is dedicated to three very special friends:
Geetzy, who although doesn’t take a bus, encourages me to remain positive. To put it in perspective, don’t fret in traffic. You are in a bus with a Pass, not in an Uber, paying by the minute.
Nidhi, who till date is the only person who has understood my craze, and has bought a pass to accompany me in a bus with her camera.
Sammy, who clicked a photo of a bus when I badgered him to do so.
So go ahead, share my craze among your friends. We all have a passion or obsession. What’s yours?
I am taking my Alexa rank to the next level with Blogchatter. Current rank: 696991 globally and 59804 in India.
Saving the BEST, a wonderful article by Rajendra Aklekar, journalist and author of the highly acclaimed book ‘Halt Station India’, appeared on Sunday’s edition of The Hindu. I’m going to attempt to reinterpret his article with a little bit of my own thoughts in the process.
Mumbai has traditionally been dependent on its railway lines for commuting. This dependency has been justified by their reach, optimal efficiency, and reliability. This makes them more than just a Rail Network. It makes it a lifeline, because it brings together the entire Mumbai Metropolitan Region.
The story with the road is similar. BEST buses have been on the roads for quite a while now. Motor Buses were to make their first appearance in 1913, operated by the Bombay Electricity Supply and Tramways Company Limited [BES &T Co. Ltd] which was set up in 1907, but didn’t turn up till 1926 because of World War I. Prior to this, the Bombay Tramway Company Limited operated horse-drawn trams in Bombay from 1873 with Electric Trams appearing on the scene in 1906 after BES&T took over the BTC. Today, BEST’s ubiquitious red buses form the last mile [or kilometre] connectivity for millions of passengers from both the city itself, as well as its suburbs and satellite towns.
However, things are changing. BEST is already in knee-deep trouble, getting passengers, especially for its lacklusture AC services that have been beaten by NMMT and TMT, although BEST is seemingly gaining a steady foothold after the recent fare revision. Further, app-based aggregators, including Ola, Uber, ZipGo, Shuttl, rBus, are all eating into BESTs revenue. To add to this, the Mumbai Metropolitan Regional Transport Authority [MMRTA] is now allowing private buses to ply point to point within the city without a permit.
The fault here lies in not only the competition, but also BEST. Corruption, Politics, Unions, all have made the Red Bus seemingly irrelevant in today’s life.
To put it in figures, BESTs Transport Deficit is -₹858.02crore. Its Electricity Surplus of ₹925.41crore is what is keeping it floating, along with some cash flowing in from the MCGM.
While it common to understand that Public Transport, being considered Public Service is bound to go thru losses, why are BESTs coffers in such a precarious state?
As Mr. Aklekar puts it, it all has to do with the management of BEST. It has an Administrative Wing and a Committee that is a Political Body. The two often overstep their boundaries, since it is blurred, and cause skirmishes, which leads to losses.
Along with this, it is also BESTs lack of keeping pace. NMMT and TMT went the BMTC way by procuring high-end Volvo buses while BEST remained with their scam-tainted Punjab-made Cerita fleet that were procured under the name of ‘Kinglong’ buses. This, along with the fact that BEST had abysmally high fares for their dilapidated buses just made things worse. BEST’s ITS was a total failure, because it required users to send an SMS and was full of bugs. Later on, it got shut down. Of course, let us not forget BEST’s tryst with Electronic Ticketing, which for a Municipal Level Transco, is a commendable effort, one worthy of a case study.
While BEST doesn’t provide WiFi on buses, something the Mumbai Metro does, I have seen a bus with a White Box behind the Driver saying WiFi. Maybe this was a one-off trial.
While Mr. Aklekar points out that BEST didn’t have a public time-table, I did find out that BEST did indeed have one, visible on its website when searching for a route, and also visible on the Mobile app m-Indicator. Of course, the increased traffic on the city’s roads have practically rendered timetables useless. Last September, the day after Anant Chaturdashi, I ended up catching the 9.30 AS4 from NSCI to Backbay at 10.15 thanks to the traffic.
When Delhi can track its Cluster buses and Autos, why can’t BEST? 3500 buses aren’t hard to track. BEST can set up a system on a Public-Private Partnership and licence its API for others to use if they’re unable to give it out for free.
He also talks of bus stops using electricity for advertising. The power can also be used to light it up for the safety of commuters, as well as a Public Information system for arrivals. I believe this should be easy, atleast within town limits, given that BEST supplies power there. BEST can also explore the possibility of solar powered bus stops.
Why can’t BEST go the Ola-Uber way and tap into the Google Maps API to show where a bus is? Get an app, track buses, guide commuters to the nearest bus stop. Let them buy a ticket with the app! Paper tickets are great. Make them greater. Print some ads on them. BEST used to do so with their earlier punched tickets. Why not now? Print a WiFi password on it as well, so that commuters with a ticket can use it. Passholders can probably have it using an app!
While I had earlier stated that I would be favour of participation from the private sector to keep the city’s transport in shape, the case with BEST is peculiar. The decentralised nature of the Mumbai Metropolitan Region allows each Municipal Corporation to run their own buses. Why can’t BEST, NMMT and TMT coordinate their bus services? Why do they have their toxic competition?
BEST represents the city of Mumbai in many ways. It is a Heritage structure in itself. If not for anything else, BEST, its red buses, their bell pulls, the Double Deckers, makes the Undertaking unique in India. Even the Purple Faeries make them unique.
BEST needs to get its act together. Or else India’s Oldest Transport Body, a crucial part of Mumbai’s Heritage, Culture and History would be lost to the annals of time.
Earlier, NMMT and TMT AC buses would always run full while BEST buses were like Chauffeur services, with one or two passengers in some of them. The reasons were clear: BEST used its Purple Faeries while the other two use Volvos, and further, BEST charged one and a half [1.5x] times what the other two charged.
But not any more. BEST’s minimum AC fares have come down from ₹30 to ₹15 while NMMT and TMT charge ₹20.
The Net Result?
BEST’s AC buses are seeing a higher patronage. BEST, whose ridership had fallen from 43lakh to 30lakh, is now trying to get it to 45lakh.
Take a look below and see how two AC buses are performing.
AS-318
This is AS-318 at Bandra Bus Station [East] towards the Bharat Diamond Bourse in Bandra Kurla Complex.
As you can see in the picture, the bus is quite full.
AS-415
This is AS-415 from Agarkar Chowk to SEEPZ. As you can see, the bus is full of passengers.
When was the last time you saw a BEST AC bus full of passengers? 2009? 2010.
With BEST getting the new Tata Starbus Hybrid fleet soon, things are just going to improve.
Of course, as stated earlier, BEST needs to get rid of the Cerita fleet soon and go for more powerful Ashok Leyland, Corona, Scania and Volvo buses to sustain this increase in passengers.