In a bid to modernise and monetise its real estate, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking is looking to hire the World Bank Group’s member organisation International Finance Corporation (IFC) as its advisory partner, reports the Indian Express. The upgradation will receive financing from the World Bank and was confirmed by General Manager Lokesh Chandra.
Unlike previous monetisaton plans, BEST is looking to go in for competitive bidding this time to ensure that the undertaking receives its revenues. The Kurla and Oshiwara depots and Mahim Bus Station were handed out to private parties and at least Kurla and Mahim have been redeveloped but BEST is yet to receive the ₹300 crore revenue due to the builders landing up in front of the National Company Law Tribunal (NCLT). In these projects, part of the land is awarded to private parties to build on. Since permissions were granted in the initial stage, development on the commercial sections were carried out first.
Currently only one depot has been completely redeveloped – the Kurla Depot, located at the junction of Lal Bahadur Shastri Marg (LBS Marg) and Santacruz-Chembur Link Road (SCLR). The depot was damaged in the floods of 2005 and was subsequently redeveloped by Kanakia as part of its project Kanakia Zillion.
Among the bus stations that were redeveloped, there is the Seven Bunglows (Saath Bangla) Bus Station on JP Road in Andheri (West) that was redeveloped in 2004-2005 as the G7 Shopping Centre. There is the long-delayed redevelopment of the Marol Maroshi Bus Station near the Seven Hills Hospital in Andheri (East) as well. I’m personally not aware of who the developers of these two are. Kanakia was awarded redevelopment of two bus stations, the Versova-Yari Road Bus Station in Andheri (West) which has been redeveloped into a residential project called Kanakia Hollywood with a bus station on the ground floor and the Mahim Bus Station in Mahim (West) which was redeveloped as part of Kanakia Miami.
Featured Image:Kurla Depot at Kanakia Zillion (Photo: Architect Rushikesh H)
In a bid to make travel by buses a little more pleasant, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking has banned loud music and conversations in buses after a deluge of complaints from passengers.
A notification was issued on 24 April in the regard and under the new rules all passengers watching videos, listening to music, or having conversations on their phone must use headphones. The undertaking has also said that passengers causing inconvenience can have action taken against them under section 38/112 of the Bombay Police Act of 1951.
BEST has announced that a notification regarding this will be displayed on all buses while all staff (including those on wet-lease buses) will be made aware of it.
While the move is undoubtedly a good one, especially for those listening to music or watching videos, it makes limited sense to those having phone calls. Unless the phone is on speakerphone, using a phone regularly shouldn’t be too loud except when the passenger is shouting into the phone. At the same time, due to the preponderance of noise-cancellation headphones, people using headphones can be louder than those without them.
On the plus side, passengers can now listen to the noise made by the bus itself, for some of them (especially a lot of the electric buses) are extremely noisy.
Featured Image: BEST prohibits loud phone conversations, audio and video on mobile phones on the buses, mandates use of headphones by Srikanth Ramakrishnan. (P.S: It took me 20 minutes to make this image using Microsoft PowerPoint)
Double Decker buses have been the pride of Mumbai for decades. Talks for procuring new Double Deckers (DDs) began in late 2020 when a tender for 50 Bharat Stage 6 (BS6) Non-AC DDs was floated by the Brihanmumbai Electric Supply & Transport (BEST) Undertaking. Unable to serve justice to BEST’s vision for electrification of the bus fleet, this tender was scrapped and a fresh tender for 200 electric AC DDs was floated.
On 18 August 2022, Ashok Leyland unveiled the SWITCH EiV22 – India’s first electric double decker. The launch event took place in presence of Shri Nitin Gadkari at the Yashwantrao Chavan Centre, Mumbai. After conducting trials with the prototype, it took five months and 22 days for the Switch EiV22 to finally enter service with BEST on route 115 (earlier known as Special 1) from Mumbai Chhatrapati Shivaji Maharaj Terminus (CSMT) to the National Centre for the Performing Arts (NCPA), Nariman Point. After travelling on the first day – first run and on the Heritage Route, this is my review of the newly launched double decker bus. For the Marathi-speaking audience, I have covered the same in a YouTube video. You can view the video at the end of this article.
Overview of the specifications
Driver’s dashboard of the Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)
First things first – the bus can seat 65 passengers in a 2×2 configuration. This seating capacity is equivalent to a Tata Starbus Urban EV and Olectra K7D put together. Two doors are present to provide a smooth movement of passengers. The seats built by TM Automotive – a joint venture of Tata Autocomp with Magna International, are green in colour which recalls the colour scheme of those old bench-type seats of BEST Buses. A stairway at the rear door and another behind the driver cabin is intended to eliminate the use of common entry and exit. There are three seats in the front, offering a clear view. The buses are locked at a top speed of 50km/hr and are fitted with protective rods at the front to avoid direct contact with the trees en route. These modern double decker buses are expected to be housed at Colaba, Kurla, Dharavi and Majas depots (subject to change during procurement) to operate on routes where BEST utilized their bygone BS2 double deckers.
Pricing and Frequency
As of now, there are just two double decker buses in service which limits the frequency to 30 minutes on A115, 45 to 55 minutes on A138, and 1 hour on the Heritage Route. The ticket price for A115 and A138 is kept as same as the basic fare of an AC Bus – starting at ₹6 only. When new, the first electric double decker was housed at the Anik Depot for charging and overnight maintenance.
The electric DDs are supposed to ply on A115 and A138 on weekdays (Monday to Friday) and on Weekends they ply on the Heritage Route from Museum (Chhatrapati Shivaji Maharaj Vastu Sangrahalaya). The Heritage Route is a round trip on a Hop-On Hop-Off (HoHo) basis that covers the Gateway of India and Marine Drive till Girgaon Chowpatty and back to Dr SP Mukherjee Chowk (Museum). A ticket costs ₹150 for the upper deck and ₹75 for Lower Deck.
From 1 March 2023 onwards, a few more services were added on A115 and the Heritage Tour since the charging infrastructure was ready at Colaba Depot, thereby saving time and range which the bus would otherwise spend between Fort and Anik Depot. All 200 double decker buses were expected to join the fleet by Monsoon, but the delivery is taking longer than expected.
Inaugural Experience
Switch EiV 22 along with a Tata Starbus EV (Photo: Gandharva Purohit for BESTpedia)
On the morning of 21 February 2023, I reached Mumbai CSMT at 8:20 am, ready to be among the passengers who would be lucky to travel in the brand-new double decker Bus on its inaugural run. The bus was parked right in the middle of the busy bus station and was scheduled to depart towards NCPA at 8:45 am. It was an absolute mess, being a weekday where buses on 111, A115, and A138 were flooded with passengers making their way to the offices. I entered the bus, tapped in and rushed to the upper deck to grab a foremost seat. Sweets were distributed on the occasion and our bus started for NCPA in the next few minutes. The ride was just 10 to 15 minutes long with journalists from three media agencies reporting onboard. I took the same bus for my return journey back to Mumbai CSMT and waited for the next trip, to get a good click of the exteriors of the bus.
Heritage Experience
As of now, the Heritage Route is the only ideal journey to explore the electric double decker to its full potential. Since you spend an hour onboard the bus, the pros and cons come to your notice – more on that later. The Heritage journey commences from Dr Shyamaprasad Mukherjee Chowk (Museum) and passes through the Gateway of India followed by Mantralaya, NCPA and a run through Marine Drive up to Chowpatty, returning via Churchgate, encircling Oval Maidan, passing in front of the UNESCO World Heritage building of Mumbai Chhatrapati Shivaji Maharaj Terminus, a slight left at Hutatma Chowk towards Jehangir Art Gallery and terminating back at Museum.
This plan was executed with a group of infrastructure enthusiasts and busfans. Our driver comfortably handled the bus through the roads and took brief halts at Gateway of India, Nariman Point and Girgaon Chowpatty. The conductor made sure no one is left behind before signalling the driver to proceed. We were lucky to have the driver of the first electric double decker bus – Shri Yuvraj Khandge onboard along with us. A video byte of the crew was taken by Saurabh Raut right after the completion of our journey.
Cons: A lot of them….
On the Heritage Route, a passenger tends to notice the minute details like seat comfort, gangway width and height while alighting and boarding at various points. To begin with, all the seats are sloping downwards and there are just three seats provided at the front instead of four, on the upper deck. The design of this particular double decker is inspired by the electric double decker buses running in London. Thus, one can see centralized air conditioning onboard, instead of adjustable AC vents on each seat, which are essential for hot and humid climatic conditions. Lower deck seats present near the front staircase are creating issues for passenger movement, while the bellpull near the front exit is making passengers vulnerable to hurting their heads if in case there is sudden braking. Kailash Korde has highlighted this issue in both buses on his twitter thread. Issues are not limited to the passenger side since the wrongly placed rear view mirror is creating problems for the drivers to focus on the road while driving. A wrongly placed CCTV camera near the rear door creates a problem due to the partition present on the lower deck.
Another con of the bus is its ground clearance. Within its first week of service, the rear panel of this bus scraped the ground while crossing a ramp built near Vidhan Bhavan Metro Station.
Conclusion
The older , open-air double-deckers operated by BEST (Photo: Gandharva Purohit for BESTpedia)
The market for electric double decker buses in India is limited with Switch Mobility being the sole active player, which makes it too early to judge. In case Olectra introduces the K10 Double Decker, there is a scope for competition against the 150 km range offered by the Switch EiV22. Since the double decker buses in Mumbai are the first of their kind, Switch Mobility has a lot to improve for years to come. Delay in the delivery of buses is an issue faced by nearly all electric automobile manufacturers in India, due to an ever-rising demand for the same.
Ashok Leyland has been a leading player in heavy vehicles and the hopes are high for Switch Mobility to excel in this electric vehicle boom. Recently, BEST has floated tenders for 700 electric double decker AC buses and 50 electric open deck buses –where the lower deck will be Air-Conditioned – for which the bidding process is underway. Once all these buses are procured, the total fleet of double decker buses in Mumbai will increase to 950 buses (including the 50 open deck buses). The existing Bharat Stage 3 (BS III) double deckers are limited to 48 and all of them will be scrapped within a year. The fate of 2,100 Olectra K9D depends on the final verdict by the Supreme Court of India as this case is crucial for the future of BEST. As of today, the Undertaking continues to scrap its BS III Tata CNG Buses with every passing month. The second half of 2023 will be among the toughest phase with the current fleet management. Procurement of new buses is a need of the hour for BEST.
For the Marathi-speaking audience:
Featured Image: Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)
The last two months has not been good for the Brihanmumbai Electricity Supply and Transport (BEST) undertaking.
First, the undertaking junked the wet-lease agreement with one player due to the buses being in bad condition and lying unused at the depots. As per the report in the Times of India, no details of the contractor were mentioned and it was a very ambiguous article. However, thanks to a few friends in the bus fanning community, it came to light that these buses were operated by MP Enterprises and Associates (MPG) out of the Wadala Depot. In early 2020, these buses operated on routes in Wadala and Andheri (East). Around 280 buses were taken of the roads.
As if this wasn’t enough to add to the city’s woes, BEST also withdrew 400 of the CNG-powered Tata buses. I had reviewed the midi-buses operated out of the Mumbai Central depot too in 2020. These buses were operated by Mateshwari Urban Transport (MUP). The reason behind it was the buses catching fire. The first was on 23 January between Santacruz and Bandra, followed by another on 11 February at Chakala and yet another on 22 February, the last one near Agarkar Chowk.
Over the last month, BEST has ben slowly reintroducing these buses after thorough safety inspections with 10-10 buses from each of the depots – Majas, Dharavi, Santacruz and Pratiksha Nagar and it was reported on 14 March that 369 of the 400 buses were back on the roads.
In order to make up for the lack of buses, BEST pushed in a few off-links into service.
Below are some snaps of various Offlinks on different routes across the city, clicked by Sahil Pusalkar.
Below are the following: The first is bus 5410 of the Dindoshi Depot operating on route C-12. Next is 5219 of the Dindoshi Depot as well, also on C-12. Then there is 5188 of the Magathane Depot, this one too on C-12. Then there is 5278 of Dindoshi on 525 and 5225 of Dindoshi on 415.
BEST Offlink buses (Sahil Pusalkar)
The next lot is 1741 of the Mulund depot on 492, followed by 5414 of Dindoshi on 415. Then there is 566 of the Kurla depot on 308, followed by 1919 from Majas on 340. Then there is 5108 from Ghatkopar, also 340.
BEST Offlink buses (Sahil Pusalkar)
In the third lot, there is 4554 of the Central depot on C-1, followed by 1455 of the Goregaon depot on 28. There is 5531 from Wadala on 201, 1893 from Bandra 255 and 6599 from Worli on 169.
BEST Offlink buses (Sahil Pusalkar)
The next set of buses consist of 5157 of Dindoshi on 348, 6625 of Bandra on 255, 6664 of Worli on 172, 6615, also of Worli, again on 172 and 6625 of Bandra again on 348 this time.
BEST Offlink buses (Sahil Pusalkar)
The last set of buses are 5295 of Dindoshi on 348, 6552 of Central on C-14, 1927 of Dharavi, 5519 of Ghatkopar and 1512 of Kurla, all on 27.
BEST Offlink buses (Sahil Pusalkar)
That’s all for the time being, do follow Sahil on Instagram here: @sahilpusalkar.
Featured Image: Buses at Agarkar Chowk (Srikanth Ramakrishnan)
It’s official, Mumbai’s first electric double deckers are to hit the city’s streets on 21 February 2023. The Brihanmumbai Electricity Supply and Transport (BEST) undertaking put out a press note announcing the details.
BEST’s press note announcing launch of the electric double decker services
The bus will operate on route A-115 between the Chhatrapati Shivaji Maharaj Terminus (CSMT) and the National Centre for Performing Arts (NCPA) from 8.45am with a frequency of 30 minutes. On weekends, the bus will operate on the heritage track from 9am onwards.
Each bus will be conductor-less and use Chalo’s Tap-In, Tap-Out system, thus requiring all users to either have a Chalo Card or the Chalo App.
The Brihanmumbai Electricity Supply and Transport (BEST) Undertaking has decided to put up an exhibit at the Kala Ghoda Arts Festival. According to a note shared by the undertaking, the Kala Ghoda Festival Committee made a request to the undertaking which in turn set up the exhibit at Cross Maidan near Churchgate.
BEST’s Notice about the Kala Ghoda Exhibit
The exhibit is available for public viewing at Azad Cross Maidan near Churchgate from 4 February to 12 February 2023 from 10 am to 10 pm. It showcases the history and heritage of the undertaking.
BEST also shared some pictures of the exhibit on their Twitter and Facebook pages.
The entrance to BEST’s exhibit where a cutout of a conductor greets visitors along with a model of a double decker bus.Models of BEST’s horse-drawn tram, double decker tram and double decker bus on display.
In its notice, BEST also reminded the public about the BEST Museum that is open to all in the third floor of the administrative building at Anik Depot. The museum is open from 7 am to 3.30 pm on Monday and from 9 am to 5 pm from Tuesday to Sunday. There is no charge to visit the museum.
Featured Image: The Kala Ghoda Horse Statue (Pradeep717/Wikimedia Commons)
The network of electric scooters by Vogo rentals has successfully spread to the city of Thane, thereby going beyond the Mumbai Suburban district. The fleet has crossed around 1,130 so far while more scooters will be added as time passes. At the Economic Times Urban Mobility Summit, Shri Lokesh Chandra (General Manager of BEST) shared the aim of taking the fleet of e-bikes to 5,000 on one hand, while the BEST undertaking is gearing up to add 3,000 electric buses on other hand. As mentioned in the earlier article regarding Vogo rides, it was too early to judge a recently introduced service. For first impressions, you can read the article here.
After two months of usage, it is time to put forth an updated review highlighting both the pros and cons. We will cover it section-wise, below.
Speed and Pricing
New Version of E-Scooters procured in Mumbai that still have an issue of not going beyond 20kmph (Gandharva Purohit for BESTpedia)
When started, Vogo electric scooters were charging ₹2 per minute with vehicles touching a maximum speed of 25 km/hr. In December 2022, the prices were increased to ₹2.5 per minute for up to 30 minutes and ₹3 per minute after the first 30 minutes. The speed was locked at 20km/hr while some vehicles did not even exceed 15km/hr. The reason behind highlighting this is, a user is charged ₹2.5 per minute and driving at a low speed takes more time to cover a specific distance which costs additional charges at the end. This issue has been merely acknowledged by Vogo but appropriate action has not been taken to this day. The newly acquired scooters too are restricted to 20km/hr.
(Clockwise) Another scooter with Brake broken. Another scooter with Controls missing. A scooter with missing Headlamp (Gandharva Purohit for BESTpedia)
In a conversation with their support executive, the clarification behind the increase in fares was explained as “a step taken considering the market prices and several other factors which cannot be disclosed on a phone call.” A solution to this, “if the prices can’t be reduced, then at least make sure that max speed is kept up to 25km/hr” was taken as feedback to be escalated to the respective department.
Maintenance
(Top) A scooter with Accelerator Handle, Horn Broken & Fittings missing. (Bottom) A scooter with exposed wiring & handled not aligned with the wheel. (Gandharva Purohit for BESTpedia)
A scooter should have three components to be checked while commencing a ride – accelerator, brakes, and the horn. Acceleration up to 25km/hr is necessary since the scooters cannot go beyond their limit. Brakes are necessary to avoid collision and a horn is necessary to drive through busy streets. Since the scooters are parked on side of the road, they are vulnerable to accumulating dust and get dirty due to birds defecating from above. Further, driving a scooter will end up with wear and tear after some time even if driven with care. In this case, proper maintenance is the only way to keep vehicles safe to be driven again. After every ride, phone calls from customer support started becoming irritative when I realised, they did not read the feedback explaining the low rating being given. The reported scooters are unattended for days, causing a safety threat to future users. The funny part is the batteries are changed regularly, but certain scooters are not checked to ensure their roadworthiness.
Scooter getting the Battery Swapped at the Vogo Station near Kelkar College, Mulund (East) (Gandharva Purohit for BESTpedia)
To help recover the abandoned scooters, Vogo started a Bounty Hunter contest where consumers win credit points that can be redeemed for Vogo rides in the future. For getting points, one needs to search for the missing scooter within 200 metres of the given location on the map. I searched four locations but did not find a single missing scooter.
Left: BLR00380 – An e-scooter that was abandoned near the Mulund Railway Station (E) Bus Stop for Weeks. Right: BLR01044 abandoned at the VOGO Station near Cadbury Junction, Thane. (Gandharva Purohit for BESTpedia)
Refund
I never thought this part would have to be covered in a separate section considering the flawless service by Vogo at the beginning. After having an issue when the ride exceeds the time limit for cancellation, one was able to end the ride and apply for a refund. But in the recent few weeks, even demanding a refund for the same issue has turned out to be a pain. It seems like the team is dependent on phone calls which cannot be an ideal way of communication since a user may not necessarily be available to speak once the ride is over. Customer Care contact for users could have been a solution to establish better communication but the firm does exactly the opposite. Only Vogo’s team being able to call its customers is the root cause behind breakdowns not getting properly attended. A scooter with flat tyre does not come to one’s notice until they are driven on road. However, by the time you hit the road and notice that it is necessary to dock this vehicle back to where it was taken, the timer goes on charging you ₹2.5 per minute. Sometimes, things do get escalated into an argument with the firm to initiate a payment. I have personally come across other consumers schooling Customer Support.
Conclusion
Vogo Scooter parked along with Coo Rides bicycle on a footpath outside Joshi Bedekar College, Thane (Gandharva Purohit for BESTpedia)
Vogo started as the cheapest electric scooter service in Mumbai, but things started going south when tonnes of feedback ended up on the phone calls and didn’t show any improvement in the service. Every feedback ends with Customer Support apologising for the inconvenience caused, but their apology is of no use if the service is not improved at all. What I have observed at the ground level is two guys on personal bikes, swapping the batteries of every possible electric scooter daily and explaining to everyone how to use the service. The ground staff seems stressed out while working in the heat which decreases their interest in work.
Left: Scooter with a Brake Broken (Literally). Centre: Wires connected to Accelerator exposed. Right: Under age kids handling the Electric Scooter in presence of Ground Staff. (Gandharva Purohit for BESTpedia)
Since Vogo has expanded its network to Thane, the expectations are still high and they haven’t sorted out the earlier issue of delivering value for money. India is a price-competitive market where consumers prefer saving money along with getting services that justify their costs. The electric scooters cost more than a bus ticket but less than an auto rickshaw (that charges by the fare meter). If anybody from Vogo is reading this, please pay a visit to the stations and look at the condition of all the parked e-scooters. The educated class in metropolitan cities is well aware of how to handle new technology. Poor infrastructure for parking makes these vehicles look as if they were stuffed into random places. With new vehicles joining the fleet, Vogo can push its network beyond the limits of Thane City but before attracting new customers, the firm should focus on maintaining its existing ones.
A call for help from BEST bus passengers
It is equally the responsibility of BEST to either keep Vogo operational or stop it. Since these scooters now carry the logo of Mumbai’s public transporter, poor service will spoil the image of both Vogo and BEST altogether. The bus fleet expansion is a concern where BEST needs to act as soon as possible since 2023 is the year when more Tata CNG Buses along with the Bharat Stage 3 double-decker buses would reach end of life, without having an adequate volume of replacement available at this moment. The dwindling bus fleet is affecting the frequency and can be only dealt with by procuring more brand-new Buses to keep the service running. A fare hike in the future can be done by adding more fare slabs of 5 kilometre each, beyond the maximum fare of ₹20 and ₹25, up to maximum fares of ₹40 & ₹50. Prices of the daily pass can be increased by ₹10. This can help passengers use the bus service and assure BEST Undertaking that routes are not running at a loss due to lower fares for long distances.
Note: This article is aimed to throw light on the ground reality in Mumbai Metropolitan Region and does not intend to spread any kind of hate about any organisation. Every citizen deserves to get better Public Transport and we at BESTpedia are committed to reporting both sides of a coin.
Have you used a Vogo to get to a BEST bus?Do tell us your experience in the comments section.
Public transit in India has a problem of plenty, on multiple levels. Plenty of obstacles, that is.
Obstacles, such as lack of political will to plan and execute projects at the state level, the Not-In-My-Backyard (NIMBY) syndrome among persons who may or may not be affected by a planned project, a militant civil society, among various others.
One of these obstacles also include the variety of fare collection media. Most cities of India have not been able to replicate successful projects, like Oyster (London), Octopus (Hong Kong), Nol (Dubai), OMNY (New York), on their public transit systems, demonstrating a lack of coordination between the different public transit system operators. Most of such attempts – such as the GO MUMBAI card, designed for a single ticketing system on the BEST and the Mumbai Local – failed miserably, due to the transit operators’ resistance, or a half-baked product, or a private contractor lacking the required expertise to support the project, etc, or a mix of all of them[1]. Although, to be fair, the public transit systems in cities like London, Hong Kong, Dubai, New York etc are run directly or indirectly by a unified city-level transit agency, like Transport for London, Metropolitan Transportation Authority (New York), Roads and Transport Authority (Dubai) and MTR Corporation (Hong Kong) – something which, as conventional wisdom suggests, may be in the realm of impossibility in India.
A national common mobility card had been on the drawing board since 2010. The card was titled “More” – a reference to the peacock – and was first launched in Delhi, for unified payments on the Delhi Metro and DTC buses. This too, failed, due to a lack of effort from all stakeholders. Delhi Metro, DTC and the Rapid Metro Gurgaon now have the ONE DELHI card, a closed-loop system.
In view of the failures of the past on this front, the Modi government launched the National Common Mobility Card in 2019, with a different approach this time. This time, banks too were involved in the project, and so was the National Payments Corporation of India (NPCI)[2]. Under this new approach, NCMC wasn’t launched as one card, but as a set of technological standards developed by Bharat Electronics Ltd (BEL), the Centre for Development of Advanced Computing (C-DAC), and the NPCI, to be adopted by all transit operators and projects, who are free to choose their own issuer and acquirer banks to run their respective fare collection and management projects. NCMCs mandatorily have to be RuPay contactless cards issued by banks – debit, credit or prepaid – making them eligible to be used for purposes other than public transit fares too.[3] Due to them being RuPay cards issued by banks, it is easy to scale up operations for public transit systems not using automated fare collection (AFC) systems, such as buses.
While now is the closest India has ever come to a truly “national” common mobility card, there is still a long way to go. Cities like Mumbai, Chennai, Kolkata, continue to be very heavily reliant on suburban railway services operated by the concerned zones of the Indian Railways, by using legacy infrastructure. Most importantly, suburban railways, like the mainline long-distance operations, use the proof-of-payment system (PoP) for fare collection. The PoP system entails passengers buying tickets from the ticket windows or online (through the UTS app), and then using the train. The only fare control system, in this case, are random checks by ticket examining staff onboard or at the destination. Most of the times, these random checks are limited to AC trains, and the first-class carriages on non-AC trains. Thus, this makes for a highly inefficient mode of fare collection, control and management, due to the high possibility of fare evasion by passengers.
However, there seems to be no viable alternative to PoP systems on suburban railways. While suburban rail systems currently under construction, such as K-RIDE’s Bengaluru Suburban Rail Project, can adopt the AFC systems, changing the fare collection system on existing systems, and that too, heavily-used systems like the Mumbai Suburban Railway, may prove to be difficult without rebuilding the system from the ground up. Moreover, due to there being different fare classes and products (single journey tickets, return journey tickets, season tickets for first and second class, and also the luggage compartment), converting to AFC systems is all the more difficult.
The Brihanmumbai Electricity Supply and Transport (BEST) undertaking’s long-awaited app-based premium bus service finally hit the roads on 12 December 2022. The bus was launched at the launch event of Switch EiV22 (India’s First Electric Double Decker) at Y.B. Chavan Centre, Nariman Point. After a long gap of 12 years, BEST has finally received a new batch of Ashok Leyland buses, in the form of the EiV12. The first four of 200 buses (ordered) were deployed between Lodha Splendora, Bhayanderpada to Maker Maxity, Jio World Drive in Bandra Kurla Complex (BKC). This service is managed by Chalo Mobility in association with BEST. I turned out fortunate to explore this service on Day One and present an in-depth review.
You can watch a video on this on my Youtube channel below:
Route
To begin with, this route was originally diverted via Neelkanth Greens, Vasant Vihar, Devdaya Nagar and J K Gram before entering the Eastern Express Highway. After Mithagar, Mulund (East), its next stop was directly at Equinox Business Park on LBS Marg and the route went via the Santacruz – Chembur Link Road (yes, the ride was a nightmare). The bus used to give a tour of BKC which was way too time-consuming. But it was all fixed in the same week by omitting the Thane detour and taking the bus directly through the Majiwada Flyover to Eastern Express Highway. The later part was modified by taking the BKC Connector, instead of SCLR.
Chalo Bus (Photo: GP Busfanning)
Pricing
This is not a regular bus. To understand the passenger market it serves, one needs to analyse the premium service segment served by players like MYLO, CityFlo, Kommute, etc. The intention of running it fully reserved is to ditch standing in crowded buses and thus the premium fares. The end-to-end ticket of S101 was ₹205 on the Thane – BKC route and that of S102 was ₹50 on the Bandra – BKC route. Later, there were some changes in the fare chart, so please do refer to the Chalo App for the same. Apart from one-way tickets, various bus pass plans were announced by BEST along with the first ride for free (which I utilised on my way home from BKC). There is also a trial pass to claim five long distance trips at the cost of ₹20 per trip. Your unused rides get added up on the next pass, giving an absolute value for money.
Fares on the Chalo Bus
Facilities
To serve the purpose of premium fares, these buses come with the capacity to carry 42 passengers in a 2×2 configuration. All the seats can recline up to 45° and come with a USB power outlet. The armrests are adjustable. Once a ticket is booked, a Booking ID is generated, and the live location of the bus is regularly updated. A seat can be reserved even if the bus is five minutes away and gets authenticated through the bus driver feeding it in the system.
Interiors of the Chalo Bus (Photo: GP Busfanning)
Experience
My first ride in S101 was more or less an adventure. Several passengers boarded the bus with the first ride being offered to them, for free. A staff member from Chalo was onboard, guiding both the driver about roads and passengers about the App. It took an hour for the bus to finish its BKC Tour where in LBS Marg and SCLR were waiting to welcome us with traffic congestion. After skipping the Ghatkopar flyover, our bus ran into issues as the steering felt heavy and all of a sudden, the AC stopped functioning. The driver pulled over to check the issue while passengers onboard had already begun taunting about the capacity of Electric Buses. To our luck, the issue was resolved within 10mins, and we were back on our way to Thane.
Looking at Traffic from the driver’s seat (GP Busfanning)
Conclusion
The service has great potential to expand. In a way, it can also bring the bygone AC Super Routes of BEST by covering long distances. After a hectic day, one can relax on the way home since the bus has ambient lighting that can be dimmed in the evening. More routes are considered for operating the Chalo Bus, like Thane – Powai, BKC – Kharghar and Chembur – Cuffe Parade. Some of these might be operational soon as new buses arrive in January 2023.
S101 from Thane to BKC (GP Busfanning)
It’s great to see BEST fighting back with the competitors in the premium segment but the fleet expansion for its routes is still a burning topic. The upcoming year will test BEST in its struggle for existence. More than 2,500 Buses are not delivered on one hand, while the Leyland Lynx Midi and TATA CNGs are soon going to end their shelf-life. Another route rationalization (like 1 September 2021) will be a pain for passengers.
Ashok Leyland’s Old CNG Bus vs Ashok Leyland’s Switch Electric Bus
Adding another feather in its cap, the Brihanmumbai Electricity Supply and Transport (BEST) undertaking will soon start premium air-conditioned buses in the city.
These new buses will be single-door electric buses manufactured by Ashok Leyland’s subsidiary Switch Mobility. Branded as Chalo Bus, they will be dark blue in colour with an orange livery. The bus will not feature any standees and commuters will have to book tickets upfront via the Chalo app. Buses will feature USB ports for charging devices, live tracking and will only stop if a reservation from the stop exists. Commuters will have subscription plans available as well as flexibility in scheduling and canceling.
As part of the first phase, four buses will hit the streets on 12 December 2022 with two routes that will run from Monday to Saturday.
Express Route: This route will run from Thane to Bandra Kurla Complex (BKC) every 30 mins between 7am and 8.30am and in the reverse direction between 5.30pm and 7pm.
All-Day Route: This route will run from Bandra Station to BKC 8.50am and 5.50pm and in the reverse direction from 9.25pm to 6.25pm.
This makes BEST the first city in India to have a premium bus service that is entirely electric.
Fare for the new Chalo Bus
BEST has announced plans to launch 200 more such buses.
As of now, it is unknown which depot these buses will be housed at and whether they will be operated by Switch’s mobility-as-a-service (MaaS) subsidiary OHM Global Mobility.
I am personally disappointed by BEST’s decision to not stick to its ubiquitous red colour. The colour scheme is eerily reminiscent of BEST’s Purple Faeries. Another factor that makes me sceptical is the timings of the bus. By not operating on Sundays and restricting operations between 8am and 6pm, BEST is focusing only on one section of the userbase. If BEST is really looking at taking on cabs and auto-rickshaws, it needs to operate for longer periods and also operate on Sundays, predominantly to attract the touristy crowd.
Interestingly, a decade ago, the Maharashtra State Road Transport Corporation (MSRTC) experimented with its now defunct Shivneri Corporate service. It used its existing Shivneri fleet of Volvo B7Rs as a point-to-point service from Kandivali to BKC.
