Bums on the Saddle

Since time immemorial, cycles have been a very important mode of transport. They are used for various purposes, from acting as a “business hub” in terms of acting as a point-of-sale for tea vendors to the main business vehicle in rural areas. They are used as the main transport vehicle by many, especially in rural and semi-urban areas. In urban and metropolitan areas, they are viewed as a lower class mode of transport.

Cycles acting as a Business Hub. A vegetable Vendor in Sathyamangalam, TN, uses his cycle as his shop.
Cycles acting as a Business Hub. A vegetable Vendor in Sathyamangalam, TN, uses his cycle as his shop. Image copyright Srikanth Ramakrishnan, CC-BY-SA 3.0 Unported, available on the Wikimedia Commons.

In the recent past, several cities in India have tried to popularise cycling in several ways. Among them are Pune, Bangalore and Ahmedabad. While some have succeeded and some have failed, it is worth relooking at cycling for the various benefits it offers.

A board indicating a Cycle Track in Pune.
A board indicating a Cycle Track in Pune. Image copyright Mahendrapatnaik, under the CC-BY-SA 3.0 Unported licence on the Wikimedia Commons.

Pune got cycle lanes around 2008 while the city got a massive overhaul for the Commonwealth Youth Games, under the JnNURM pattern. A few cycle tracks were laid in and around Kothrud and Shivajinagar, while majority of the cycle lanes were laid from Katraj to Swargate to Hadapsar alongside the first BRTS line. These cycle lanes are usable, but they are usually blocked by traffic, pedestrians, or sometimes, hawkers and homeless people.

Bangalore got cycle lanes in 2012. These lanes are prominent in and around Jayanagar, especially under the Metro. These lanes were basically just a section of the road marked with a solid white line with the image of a cycle painted on it, thus not having a physical barrier separating it from regular traffic like the ones in Pune. The net result, they turned into parking spaces for cars.

Mysore too got cycle lanes, but unlike Bangalore, they were physically separated from motorised traffic.

However, a year prior, in 2011, prior to the opening of the first Reach of Namma Metro, Bangalore also got a Public Shared Cycle system, jointly operated by the BMRCL and BBMP. The system was operated by Kerberon Automations under the brand name Atcag. Each cycle was tracked by GPS and required users to pay a one time registration of ₹1000 for a smart card and then use the card as a prepaid card while using the cycles. The first hour was free, after which a nominal rate would be charged. There were 9 cycle stations in the city.

Ahmedabad got a similar system named MyByk, operated by Greenpedia, with cycle stations across several Janmarg stations.

Cycles for use by everyone inside the Infosys Mysore Campus.
Cycles for use by everyone inside the Infosys Mysore Campus. Image copyright Prateek Karandikar, CC-BY-SA 4.0 Unported, on the Wikimedia Commons.

Now, the success of the public share and ride system is entirely debatable, mainly due to the subscription based nature of the service. The system followed in IT parks like Infosys, or college campuses like the IITs, where a cycle is picked up from the stand and left in another is impractical in public because cycles will get damaged or stolen because the rider is not being held accountable for their actions. Thus, the system of charging users and tracking the cycles, both with GPS and tying it to a user is a necessity.

 

Now, the main section. How do we implement an effective cycling plan across major cities. For this purpose, I plan to use the Pune Metropolitan Region of Pimpri-Chinchwad and Pune, as well as a part of the Mumbai Metropolitan Region consisting of Mumbai, Navi Mumbai and Thane.

Creating cycle tracks and lanes is one thing, but making it safer for cyclists is more important. Cyclists are on par with Pedestrians. Both are treated badly and often traffic doesn’t bother stopping for them, even with the appropriate traffic signals showing.

 

Our first target, the PMR.

The Pune Metropolitan region offers immense potential for cycling as a mode of public transport. This, coupled with the fact that Pune has been the undisputed Cycling Capital of India for a long time makes one wonder why the government has not done much to promote cycling. For starters, all the BRTS corridors, from Nagar Road, Nashik Road, Aundh-Ravet Road, Vishrantwadi Road, et al must be given proper cycle lanes. Once this is done, cycle parking must be provided. This can be easily achieved at major bus terminals such as Kiwale and Vishrantwadi, but needs to be given a serious thought at other areas. It can be done with relative ease at Kalewadi Phata and Dange Chowk, both of which have a split flyover, providing the much needed space for the parking. Similarly, parking must be offered at major PMPML bus stations, such as Kothrud, Balewadi, Nigdi, Chinchwad, Corporation, Pune Railway Station, Swargate, Hadapsar, etc, as well as Railway stations like Shivajinagar, Kasarwadi, Akurdi etc. Along with this, last mile connectivity should be provided for those using shared cycles. Docking stations must be provided in residential pockets to encourage their use.

And now, for the MMR.

The situation in the MMR is pretty similar to the PMR. Cycle stations can be provided at all of BESTs Depots, Bus Stations, major junctions such as Rani Laxmi Chowk, Khodadad Circle, Dr. Shyama Prasad Mukherjee Chowk, NSCI Worli, as well as under the various rail-based stations. Cycle stations can be built around the Railway stations as part of SATIS, or under Metro and Monorail stations on the Median with an additional staircase of elevator for cyclists to use. In Thane, Navi Mumbai, it can be implemented along several select areas near Hiranandani along Ghodbunder Road, and at all CIDCO railway stations. It would be a massive boon to have it at CBD Belapur Railway station given the connectivity it will soon receive. A cycle station can be set up under the CBD Belapur flyover as well. Similarly, stations must be built at all present and upcoming Jetties, Ferry Wharf, Gorai Jetty, Belapur Hoverport, etc. Other major areas where they can come up are at SEEPZ in Andheri, Powai, etc.

Bangalore and Chennai

Both these cities should seriously consider providing cycle stations at bus stations, railway stations and Metro stations. This might help fulfill the BMTC Park and Ride Concept.

 

Now, for the bigger problem. The Cycle Stations themselves. How should they be built and operated:

Ideally, each ‘Cycle Station’, should consist of two parts: One for the public cycles, and for people riding their own.

The former is not a problem, since each user requires a Smart Card. Thus, authentication and security are sorted as both are connected to the card.

The latter, however might turn out to be a bit of a problem. Unlike a regular Pay-and-Park system, Cycles need a little more. Stealing a car, or a motorised two wheeler, is not too easy, whereas here, it is as easy as lifting a box off the ground and then pushing it out. So how do we solve this problem? Simple, we provide a locking mechanism on the cycle stand. But how would you make it work? There are two methods I see for this:

  • The Old Fashioned Way: Hire a guard or attendant. He gives you a receipt for the parking charge, you park it in the stand, lock it with your own lock and go. You can have a pass system for this. For those who don’t have a lock, provide one against payment of a refundable deposit. Say your parking charge is ₹20 for a day, you charge ₹50 for a chain and lock, upon whose return, you get your money back. You can have a daily-weekly-monthly pass system for this as well. It’s a win-win situation. Print the cyclists photo and a photo of the cycle, specify the date and time details for the pass on a sheet of paper. Just cross the date if it is a daily pass being sold by the vendor. It is as simple as a conductor selling a ticket. But do we really want to go down this path? Especially with Digitisation and eGovernance coming up?
  • The High-Tech Way: Install cameras for security, but yes, do hire a guard. Every user needs to have a smart card, for single transactions, they can get a token or a single use paper RFID token. The user comes in, locks the cycle with a lock built-into the stand, swipes their card on the sensor and leaves. The money for the parking is deducted from the account balance of the card. For the ones who don’t have a card; keep a machine like the Automatic Ticket Machines at Metro Stations. User slots in the time they intend to park for, insert the money, collect the RFID token or printed ticket, lock their cycle and go. On return, they return/slot-in/swipe the card or token and take their cycles out. This can be a good starter with the BEST prepaid card as the Smart Card.

There is a lot of thinking, planning, redrawing, mapping, innovating to be done to implement this. This will potentially improve and increase the number of cyclists on the roads, which might help reduce traffic jams. We all know how healthy and enjoyable cycling really is. Let us share the joy with those who may not know.

 

Do post your feedback in the comments below:

 

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NMMT Limited: Will it succeed?

NMMT Limited; after my previous post on BEST, seems to be an interesting development. Note I am only calling it NMMT Limited; the word Limited is just a figment of my imagination.

 

Back in 2014, NMMT had a meeting with several IT service providers, including Trimax, ARS, and Atos to set up an Intelligent Transport System [ITS], which would have brought NMMT more or less along the lines of BEST. However, nothing of the sort has taken place so far. I still see NMMT issuing punched tickets, they have no Bus tracking mechanisms like BEST, and their buses are mostly rickety. However, a recent article in ToI stated that NMMT was in talks with App Developers to create an app to book an AC Bus ticket. A rather interesting development indeed.

In November 2014, ten months ago, NMMT was issuing punched tickets on its Volvo bus on Route AC-105. I was given 3 tickets of ₹20, one of ₹10 and one of ₹5 for a ticket worth ₹75. This was two months after I had got my BEST smart card. The situation was the same in April 2015.

A 5 rupee punched ticket issued by the Navi Mumbai Municipal Transport
A 5 rupee punched ticket issued by the Navi Mumbai Municipal Transport. Image copyright Srikanth Ramakrishnan, CC-BY-SA 4.0 International. Image available on the Wikimedia Commons.

Now, with punched tickets, and no Electronic Ticket Machines in sight, this could only mean that NMMT is manually handling accounts as well. With such a system in place, how do they expect to go straight to App based bookings? How will the conductor add it to his or her tally? Or will they treat the passengers similar to the way they treat a passholder for a limited route or distance? There are a lot of questions involved in this, so let us have a look at the possible problems that might occur.

 

Let us take an NMMT route with significant competition along it and examine what might happen:

Route: Borivili Station [East] – Thane Station [East] via Ghodbunder

There are four buses that run primarily on this route:

  • BEST 700Ltd: This is a non-AC service, with limited stops. [50 stops]
  • BEST AS700: This is an Air-Conditioned service with fewer services than 700Ltd. [44 stops]
  • TMT AC65: This an AC service with fewer stops than AS700. [18 stops]
  • NMMT AC121: This is an AC service with the same number of stops as AS700. [44 stops]

Now, given the competition along this corridor, we can say that just like the Bangalore-Chennai or Mumbai-Pune corridor, if one misses one bus, rest assured they will have another one, assuming they are not a Pass holder or a BEST prepaid card holder. For most people living in Borivili, being passholders, AS700 would be the ideal choice. For those living in Thane, AC65 would be the ideal choice. NMMT ideally would be catering to commuters between Borivili and Airoli, or Thane and Airoli.

Now, NMMT is planning an app for its commuters to buy tickets. The purpose of the app can vary. It may be to allow cashless travel, or paperless travel like the Indian Railways UTS app for the Suburban Railway lines across Mumbai and Chennai. However, if this was the case, then why is NMMT still issuing punched tickets? Another purpose of the App can be to reserve a seat, similar to CityFlo or rBus. However, my question is, if NMMT is still on punched tickets, this will lead to a big mess. For example: What if all the seats in the bus are full, and a commuter waiting for the bus has reserved a seat using the app, and walks into the bus to see there are no seats free? The app-user cannot be denied a seat since they paid for it, and the conductor cannot ask a seated passenger to get up. Similarly, if the app is indeed for paperless ticketing like the Railway app, how does it help in curbing frauds? The UTS app currently works in two ways:

  1. One is the GPS method, which works on select routes, mostly the Western and Central lines wherein you have to be either inside the station premises or within a certain radius of the station in order for the app to work. The ticket doesn’t need to be printed and showing the app screen is enough if a TTE comes along.
  2. The second method is the Printed Ticket method. This works on non GPS enabled routes, where after a ticket is bought, it needs to be printed. A reference number is given, which can then be entered into an Automatic Ticket Vending Machine [ATVM] at the Origin Station. The ticket cannot be printed anywhere else to prevent frauds.

How does NMMT plan to do this? The first method would be problematic since not all buses are equipped with GPS, unlike their purple counterparts with the BEST. The second method would be cumbersome for the conductor to punch in a number into their machine, if they have one, to log it. Since, they use punched tickets, the conductor would have to note down the number on a sheet to submit to the depot manager.

All this leaves a lot to wonder. Is NMMT equipped to handle all this? Can they outdo BEST at BEST’s own game?

Only time will tell us.

 

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BEST Limited: A futuristic vision

After Uber and Ola started eating into BEST’s AC profits, it’s time for the Red Bus [not the Bus Booking Website], and also the Purple siblings to face some more competition, this time from it’s own brethren. The future of something as elementary as Transport seems to be in the hands of apps these days. After aggregators such as Lyft and HeyTaxi, for four wheelers and two wheelers respectively, now there is an app for a bus as well. It seems like more bad news for BEST.

Many of these services, such as rBus, CityFlo, Shuttl, ZipGo, are primarily running their services in the Bandra-Kurla Complex, where, BEST has only 2 AC services; AS5 and A77Exp. These buses seem to be a general public equivalent to the MetroZip service for employees in Hinjewadi which took away revenue from the PMPML.

Now, let us treat BEST as another organisation here, not a public transport unit. At the end of the day, the Brihanmumbai Electricity Supply and Transport [BEST] undertaking is an autonomous body under the aegis of the Municipal Corporation of Greater Mumbai [MCGM]. It would be wise to compare BEST vs the rest with either the Mumbai-Pune corridor or the Bangalore-Chennai corridor:

  • Mumbai-Pune: MSRTC has buses plying between Pune Railway Station or Swargate and Dadar, Borivali or Thane. There are numerous other companies on the same route, such as Neeta, Metrolink, Prasanna, Purple, MTDC, Konduskar, and even KSRTC. Rest assured, if you miss one bus, you’ll have one of the others waiting for you at any given time.
  • Bangalore-Chennai: KSRTC alone has 40+ services in a day between the two cities, with others such as TNSTC, SETC, Sharma, National, KPN, SRM, and various others. Again, rest assured, if you miss any one, you can get yourself a seat on any of the others.

Now, coming back to BEST, let us look at their connectivity to BKC alone, this being a premium Central Business District, with major financial services, the National Stock Exchange, and the Bharat Diamond Bourse, among others having their base here. The area can be compared to Electronics City of Bangalore, in terms of contribution to the economy, both local and national. It is but natural, that connectivity, especially the premium kind is present.

BEST has a branded bus service on the lines of the Fort Pheri, labelled BKC-1, 2, and 3 connecting it to Bandra Bus Station [East] and Kurla Station [West], but these are non AC services, and thus, not enough.

Now, let us look at the larger picture here, and not just the BKC region. Now, CityFlo and rBus have multiple routes criss-crossing the city. What do they offer, that makes them a better option?

  • Assured seating.
  • Air Conditioned service.
  • Online or in-app payments.

Now, this can be compared with a BEST bus, say A74Express from Oshiwara Depot to Worli [Lotus]. There are two buses at 8am and 8.30am from Oshiwara and two at 5.35pm and 6.05pm to Oshiwara. The route and timings are based on timings of offices located in and around Worli. A vast majority of the commuters are pass holders and there are a few who buy tickets, many of them opting for a Daily Pass, thus implying that they have a Prepaid card. Due to this nature, you invariably get a seat to sit, and very rarely do you see people standing in these buses. The bus is air-conditioned, either a Cerita, or a Volvo. If you are a pass or prepaid card holder, payment is again, a cashless affair. So what makes a passenger prefer these buses over a BEST?

The app affair

Wouldn't it be great if these two were together on an app instead?
Wouldn’t it be great if these two were together on an app instead?

BEST may not have an app, but as far as routes, and timings are needed, it does not need one. m-Indicator is easily the most useful app on my phone. It keeps me connected with details of BEST, NMMT, MBMT, VVMT, TMT and KDMT buses, as well as suburban trains across all lines, plus Metro, Monorail, Ferries, and also gives me details of Indian Railways trains departing from the city. The only thing missing is MSRTC timings. Indian Railways meanwhile, has an app, aptly titled UTS to let users book Unreserved Tickets on suburban trains in Mumbai and Chennai. The app uses GPS to ensure that you are at the right station.Now, imagine if BEST were to offer that kind of a convenience. Buy a daily pass from your phone, and show the BEST app to the conductor. He scans the QR code and keeps going. Cumbersome, given that BEST has invested heavily in its Ticket machines for a long time. What if, like the UTS app only allows you to use GPS to book tickets, the BEST app allowed you to use Radio Frequency Identification/Near Field Communication [RFID/NFC], known to many as S-Beam on Samsung phones to load this, onto your BEST ID card? Purchase the pass on your phone, flash your ID and then show the card to the conductor, who verifies it like he does for normal passes. Sounds cool no?

While all this is indeed far fetched, I dream of a day when BEST operates Public Transport services differently. It offers the basic bus services to its regular crowd, but also premium services, similar to those of a private bus operator for those willing to pay.

 

What do you say? It’d be great to see your responses in the section below.

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