The curious case of BEST and its AC buses

BEST and AC buses don’t exactly go hand-in-hand. Atleast not anymore. BEST should think of a way to reverse that.

Not so unusual site! An AC BEST of Mulund Depot runs southwards on BRTS-1 at Lalbaug

One of the original Ashok Leyland AC buses that the BEST procured in 1998. Image copyright, Ojas Parab, Flickr.

BEST introduced AC buses, back in 1998. These buses were built by Ashok Leyland and had Opening Windows. Tickets were a bit on the higher side, and included a newspaper [English or Marathi] and a 300ml bottle of water. These buses operated on the following routes routes initially:

  • A1 – Hutatma Chowk to Andheri Station (West)
  • A2 – World Trade Centre to Oshiwara Depot
  • A4 – Hutatma Chowk to Ghatkopar Bus Station
  • A422 – Agarkar Chowk to Mulund Bus Station
  • A461 – Mulund Bus Station (West) to Borivali Station (West)

These buses ran mostly in the mornings and evenings, mainly serving the office-crowd.

In 2008, under then General Manager Uttam Khobragade, BEST procured the first set of their purple ”Kinglong” buses. It took a lot of time to figure out that these Purple Faeries weren’t actually Kinglong buses. These buses were assembled in Punjab by Jaycee Coach Builders Limited [JCBL] and sold under their ”Cerita” brand.

The Kinglong buses owned by BEST were not Kinglong at all. Click To Tweet

A BEST Cerita running on route AS 461. Also known as them Mumbai Purple Faeries.

A BEST Cerita running on route AS 461. Image copyright Srikanth Ramakrishnan, licenced under CC-BY-SA 4.0, available on the Wikimedia Commons.

These buses were powered by CNG, and unlike other AC buses, didn’t have a slave engine to power the air-conditioning unit, thus resulting in slow speeds and bad pickup. In simple terms, they struggle to climb the simplest of slopes. Yet, they had comfortable seats. These Purple Faeries used to breakdown frequently and some of them caught fire, thus leading to deteriorating quality of BEST AC services.

Somewhere around this time, BEST received a CNG version of the Volvo 8400 on the B7RLE chassis for trial runs. After a few weeks of trial runs from the Oshiwara depot, the bus was transferred to the Wadala Depot, after wihch it was returned to Volvo. Unfortunately, BEST never purchased the bus. It had a separate Slave Engine to power the AC, thus overcoming all the shortfalls of the Cerita buses.

Post this, BEST inked a deal with an advertising firm called Asian Concierge who were ready to supply BEST with 50 Diesel-powered Volvo 8400s in exchange for full body advertisements on them for 15 years. The deal was quite revolutionary and would have changed the transport scene, however, only 6 buses were procured. All of them belong to the Oshiwara Depot and ply on AS-4 between Oshiwara Depot and Backbay Depot.

A BEST Volvo on Route AS-4 from Backbay Depot to Oshiwara Depot.

A BEST Volvo on Route AS-4 from Backbay Depot to Oshiwara Depot. Image copyright Srikanth Ramakrishnan, CC-BY-SA 4.0 International, available on the Wikimedia Commons.

BEST was given 50 Volvo buses free, in lieu of advertising rights. Click To Tweet

Now, the deal is that BEST, which was among the first Transcos in India to get AC buses is slowly phasing them out because of competition from the TMT, NMMT and MSRTC. For starters, BEST used to run a bus AS-505 from Santacruz Depot to CBD Belapur. They curtailed it because NMMT flooded the roads with AC-105 which ran from Bandra Bus Station to CBD Belapur. When I requested BEST to restart AS-505, they replied stating that it was a loss making route, and hence would not be possible. However, BEST’s 505Ltd is among the most profitable routes in the sector. Subsequently, NMMT has launched AC-106 which goes to CBD Belapur via Nerul (West). AC-105 remains their most profitable route.

Similarly, BEST’s AS-700 is doing miserably these days between Borivali Station (East) and Thane Station (East) because of competition from both TMT’s AC-65, AC-125, and NMMT’s AC-131. Now I can understand. Borivali comes under the jurisdiction of the Municipal Corporation of Greater Mumbai and Thane under the Thane Municipal Corporation, both pass through the jurisdiction of the Mira-Bhayandar Municipal Corporation as well, but NMMT? AC-131 starts from Borivali Station (East), takes the same route via Ghodbunder Road to reach Kopri [Thane Station], from where it proceeds to Airoli Sector 5, via the Mulund-Airoli Bridge, thus running a total of 9km within its own jurisdiction. What is the need to enter Thane Station? NMMT plies two more AC routes to Borivali, AC-123 and AC-125, from Borivali to Ova Camp in Kharghar. Both take Jogeshwari Vikhroli Link Road, where one takes LBS Marg, and the other the Eastern Express Highway, to reach the Mulund Airoli Bridge and then continue along Thane-Belapur Road. Where is the logic in this? The irony is that if you calculate the number of stops between Dindoshi Junction and the Mulund Airoli Bridge Toll Plaza; here is the interesting result that you get:

  • BEST 523 Ltd has 42 stops.
  • BEST 525 Ltd has 36 stops.
  • BEST AS-524 has 23 stops.
  • NMMT AC-123 has 43 stops.
  • NMMT AC-125 has 36 stops.

This makes BEST the fastest on this route. With fewer stops, any bus runs faster. This is the theory under which Limited Stop Services normally operate.

TMT runs a bus from Cadbury Junction to Agarkar Chowk in Andheri East. This bus enters Mumbai via the Mulund (West) Check Naka and takes the same route as AS-422 to reach Andheri. It travels a total of 3.5 km within Thane and close to 21km in Mumbai. NMMT’s Borivali to Kharghar routes overlap majorly with BEST’s AS-461.

As if all this was not enough, the MSRTC, went one level over all of this, by launching their now-discontinued Shivneri Corporate service. These buses where the regular Shivneri Volvo B7R buses running along the Kandivali-Bandra Kurla Complex [BKC] route, non-stop. BEST plies A77Express on the same route, at the same hours. The only difference was that A77Express started from Gorai, took all flyovers on the Western Express Highway and had a total of 20 odd stops while the Shivneri had none. The service was soon shelved because the fare of ₹100 one way was too high.

What BEST must do now:

BEST must start looking into the profitable routes of the competition and find ways to maximize its revenue streams there. One must remember that all TMT and NMMT AC routes enter Mumbai. None of them are entirely within their territories.

BEST here has an advantage that they must make use of completely. Electronic Ticketing Machines and the Public Information System are two features that only BEST has in its kitty. Prepaid cards, a Daily Pass system for AC buses, and GPS based tracking of buses is what can help position BEST above its competition.

BEST must also pursue the matter with Asian Concierge for the remaining of the 50 Volvo buses so that newer routes can be planned. BEST must allocate these buses onto these routes.

Possible Routes BEST can try out are:

  • Restart AS-505 from Santacruz Depot to CBD Belapur. Run it every half an hour. Make sure the Bus Tracking system works for it.
  • Start a bus, exclusively for the Western Suburbs. It can be on the lines of AS-4 from Oshiwara, but should terminate at Bandra, and can take alternate routes like going into Seven Bunglows and taking the route taken by 56. Run it at half hour intervals. With rising auto fares, people will definitely take these buses. Start similar buses along the Central Suburbs in both West and East.
  • Increase the frequency of AS-6 which connects Backbay Depot to King’s Circle. Let this be a bus that connects the Central Part of South Mumbai. Similarly run a bus from Backbay to Chembur along the Eastern areas. The Western part of South Mumbai is served by AS-4, whose frequency should be increased.
  • Start an AC bus from Mantralaya to CBD Belapur and to Kopar Khairane. Route these buses via Tadeo, Lotus (Worli) and then go towards Navi Mumbai. Perhaps an Express service can work here, via the Sea Link, land up at Sion and go on to CBD Belapur, while avoiding Vashi Bus Station.

BEST must innovate and provide more options for commuters. BEST has an edge over the other two players, which it is sadly not making good use of. Being India’s oldest Public Transport Corporation, I hate to see BEST lose out to newer entities who are just flooding the roads with their buses, and turning BEST buses into Bus. No 8954.

BEST must innovate with their AC fleet for the benefit of Mumbai. Click To Tweet

In 2015, BEST brought out some drastic measures including curtailing of a few routes, reducing frequencies of AS700, cancelling AS706, and scrapping AS422 on Sundays.

Early 2016, NMMT placed orders for Volvo B7RLEs that were Diesel-Electric Hybrids. Shortly after that, MMRDA purchased 25 AC Tata Starbus Electric-Diesel Hybrids which would ply on dedicated lanes in Bandra-Kurla Complex. The impact of it, is to be seen.

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Author: Srikanth

BEST? Bus! Vroom, *pulls bellpull* Hi, I'm Srikanth. I'm a freelance media fellow with a fascination for buses, toll plazas, fire trucks and drones.

40 thoughts on “The curious case of BEST and its AC buses”

  1. I have to thank you for the efforts you’ve put in penning this site.
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  2. This web site is really a walk-through for all of the info I’ve wanted about this and didn’t know who to ask.

  3. BEST should go the BMTC way and flood the roads with Volvos. Then only will we see good response to AC services.

  4. It is indeed very sad to know that BEST is phasing out its AC services. These buses were the joy givers back when I was a kid. A2 from World Trade Centre to Oshiwara Depot! Nostalgia.

  5. These days one can see NMMT 131 with a board saying Borivili East to Thane East.
    Has the NMMT really sunk so low?
    Why isn’t BEST or TMT doing anything about it?

  6. Well written and good advice. Sadly BEST doesn’t seem to be taking much of it. It’s painful that both the undertaking and commuters continue to suffer for Khobragade’s pathetic decision on the Ceritas. If they’d got even half the number of Volvos I don’t think NMMT &co would stand a chance. Or at the very least, we’d have choices. As much as I bash BEST for their errors, they have a great network and do a bang-up job of connecting this messed-up city. A few decent AC services with good reliable buses could totally turn them around. Depressing right now to see them operating like personal services with no more than a handful of commuters at any point of time

  7. best need to get rid of their kinglong(damn who gives this bus ‘king’long name).I lives in borivali area in mumbai.everyday I see as-700 goes without passangers,just conductor and driver in it.seriously why to continue ac buses on this route.If even they can buy at least 50 volvos they can give hars time to nmmt and tmt.They should scrap all ac buses and start new non ac buses from ashok layaland(red indicator bus ).At least they can get regular passangers.

  8. 1. None of the Volvos have slave engines for AC. Simple reason for their superior performance is powerful engine & robust engineering compared to the jugaad Ceritas.

    2. Just calculating the number of stops doesn’t decide the fastest bus. The speed at which bus travels IN BETWEEN the stops also matters. Here is where the Volvos beat the Ceritas hollow. Even an empty Cerita cannot come close to the performance of a Volvo loaded with 70-80 passengers.

    3. You missed an all important aspect – Fare. BEST charges more than 1.5 times the fare of NMMT/TMT for their Ceritas and offers nothing in return. This is the single biggest factor which has led to drop in patronage of Ceritas in the last 1 year.

    No amount of new routes will work unless BEST fixes the 2 most critical aspects – their pathetic buses & sky high fares. I can give an example for this. They recently started a new route from Bhayander to SEEPZ. There is no reason for this route to go wrong. But still, it was shut down in 3-4 months due to low patronage. Reasons are undoubtedly the two I mentioned.

    1. Number of stops is super crucial for one main reason. Less deceleration. Lesser deceleration implies a constant speed which matters.

      1. At the end of the day, Cost is NEVER a super crucial matter.
        People pay more for an UberBlack than an UberGo, when both are ultimately the same.
        Which is why BEST needs to start improving their AC fleet.
        A better fleet, coupled with BESTs ETMs and Prepaid card will definitely give BEST an added advantage over NMMT.

        1. Why is OP Gupta not doing anything?
          When he handled MSRTC, he beautifully turned a loss making entity into a magnificent, super profitable, top class service.

      2. That would make a difference IF the bus is competent. The Ceritas are so bad that they cannot take advantage of all that less stopping stuff. I regularly travel from Borivali to Powai. NMMT Volvos take around 10-15 minutes lesser than BEST Ceritas to cover the distance.

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