Author: Gandharva Purohit

You can follow me on twitter as @gp30543

Farewell! Mumbai-Based Busfans Book Double Decker And Plan Special Run

Serving Mumbai for 86 years, the conventional Double Decker buses will be replaced with Electric AC Double Decker buses. Bus enthusiasts hired a Double Decker and took it on a special trip exploring Mumbai.

Double Decker buses have always been close to the heart of all of us. The diesel-powered Double Decker buses operated by the Brihanmumbai Electricity Supply and Transport (BEST) Undertaking in Mumbai would go off the roads after completing their shelf life of 15 years, in the next two months. Built by Antony Coach Builders in 2008, there were 50 such Bharat Stage 3 (BS-3) double decker buses manufactured. As of early August 2023, only 10 such Double Decker buses are left in service with BEST. To bid farewell to the beloved double decker, busfans from Mumbai came together, hired a bus from Dharavi Depot, and planned a special run covering the popular sightseeing locations of Mumbai. You can watch a video about this day (in Marathi) as well.

The planning began with limited people, ensuring everything was done in a well-disciplined manner. Responsibility for route planning, bus booking, ordering a special cake, snacks to be carried along and decorations for the bus was evenly split among the core members and 8 July 2023 was the finalised date for this special run. The core members reached Dharavi Depot well in advance but had to wait for two hours since the bus was plying on route in the morning and had not returned yet. The double decker finally arrived at around noon and was immediately sent for washing. We finally got to see our 4037/DH, the last remaining double decker of the Dharavi Depot with traditional roller blinds at quarter past noon. With limited time in hand, the decorations were to be done in merely 10-15 minutes to avoid further delay. Meanwhile, other group members were waiting for over an hour with a special cake ready with them. The cake featuring 4037/DH was cut by the depot staff and after completing the rituals, we commenced our journey to explore the heart of Mumbai.

Special Cake with the picture of 4037/DH on it that was cut by BEST Staff. (Photo: Gandharva Purohit)
Special Cake with the picture of 4037/DH on it that was cut by BEST Staff. (Photo: Gandharva Purohit)

Our first stage was crossing the Bandra Worli Sea Link. Opened for traffic in June 2009, only open-deck double-decker buses (of BEST plying on Heritage special runs) have crossed the bridge so far. We happened to be the first to travel onboard a double decker bus on the Sea Link. In Worli, we took our first halt at Nehru Planetarium and spent nearly 30 to 45 minutes for a good photoshoot. Our fellow member Azharuddin Kazi felicitated the working crew with a shawl and a coconut. A group picture with the special banner was clicked with our double decker bus. We also got a chance to look in the driver cabin and each member patiently waited for their turn. After having our refreshments, the journey resumed towards Haji Ali and then to Tardeo Bus Station. At Tardeo, our gigantic double decker bus was parked right beside Deonar Depot’s BS6 AC midi bus waiting to start back on route A92 to Anushakti Nagar. During this halt, we got to explore the destination boards. 4037/DH being the last double decker bus with old-school roller blinds, it was a “now or never” opportunity. After exploring the destinations, we once again set the Scroll to SPECIAL: RESERVED and proceeded ahead.

Decorated Double Decker Bus at Nehru Planetarium (Photo: Gandharva Purohit)
Decorated Double Decker Bus at Nehru Planetarium (Photo: Gandharva Purohit)

The bus then passed through Nana Chowk (Grant Road) towards Girgaon Chowpatty. Due to time constraints, we did not take a halt at the beach and continued south on the Queen’s Necklace (Marine Drive). The Meteorological Department had issued a yellow alert for the weekend but we didn’t face any issues as the rains took a break. It was cloudy on one side and sunny on the other. Our bus passed during high tide when the sea waves were directly hitting Marine Drive, beyond the Tetrapods. After a left from Air India Building, we continued our journey towards the Gateway of India via Mantralaya and Dr Shyamaprasad Mukherjee Chowk (Museum). At Gateway, a rare coincidence was about to happen for which, four busfans among us were ready with their cameras. The electric double decker bus of the Colaba Depot on the Heritage sightseeing route was halted outside Gateway as we made our way through the traffic. Four busfans alighted and sprinted ahead to take the money shot. An aligned halt for merely five seconds turned their efforts fruitful. We got both the diesel and electric double decker sharing a frame for one last time.

BEST's BS-3 Ashok Leyland Diesel Double Decker and Switch EiV22 Electric Double Decker next to each other. (Photo: Aditya Kelkar)
BEST’s BS-3 Ashok Leyland Diesel Double Decker and Switch EiV22 Electric Double Decker next to each other. (Photo: Aditya Kelkar)

After returning to Colaba Causeway via Taj Hotel, we commenced our return journey. From Museum, we continued towards Old Customs House and took Mint Road to GPO. Since BEST did not allow us to take the Eastern Freeway and JJ Flyover, we continued through the slow-moving traffic of Mohammed Ali Road. After a gap of two years, a double decker bus passed through here. As the restrictions post-lockdown were getting eased back in July 2020, a majority of passengers were dependent on bus travel. The double decker buses did help in increasing the passenger carrying capacity for BEST. Special Services were operated using double decker buses from Backbay and Colaba to Khodadad Circle (Dadar TT). However, a decrease in the overall bus fleet resulted in the discontinuation of these special services.

We took the flyover from Parel, thereby escaping the traffic congestion of Madkebuwa Chowk, Hindmata Cinema and Dadar TT. From Matunga, we switched back to the slow lane. The height barrier located below the King’s Circle railway station is quite infamous for numerous heavy vehicle accidents. Back in 2020, I had a doubt in mind whether the double decker services running between Colaba and Dadar post lockdown were not extended up to Sion due to this. But my doubts were cleared, once we passed under the height barrier, safe and sound.

After a ride through Dr Babasaheb Ambedkar Road, we arrived at Rani Laxmibai Chowk for another halt. Our arrival grabbed everyone’s attention as it was again the gap of two years since a double decker bus arrived inside Sion bus station. In August 2020, two double decker buses from Dharavi Depot were deployed on route C42Express between Sion and Mulund. Maintaining a frequency of 30 minutes, double decker buses helped clear the excessive rush on the Eastern Express Highway through C42Express and Western Express Highway through route 440 from Wadala to Borivali.

After a brief halt at Sion, we proceeded towards the final leg of our journey back to Dharavi Depot. Everyone among us felt “This journey should go on as long as possible” but “all good things must come to an end”. Since nothing lasts forever, this journey too was supposed to end at some point in time. Those 10 minutes from Sion to Dharavi felt as if the time slowed down for a moment. The unforgettable memories with the double decker bus flashed in front of us while the bus was nearing its home. It was painful to leave but we all summoned the courage to bid adieu to our Non-AC Double Decker Bus and call it a day.

Special Thanks to Sahil Pusalkar, Rupak Dhakate, Azharuddin Kazi and Sumedh Tambe for planning this special event.

Featured Image: A group picture with the Double Decker at Sion Bus Station (Photo: Prathamesh Prabhu)

Also Read:

A Classic Double Decker Has Been Saved From Scrap, Will Now Be Preserved

Rebirth Of An Icon! Mumbai Gets Hope With Brand New Electric Double-Decker Bus

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Rebirth Of An Icon! Mumbai Gets Hope With Brand New Electric Double-Decker Bus

Double Decker buses have been the pride of Mumbai for decades. Talks for procuring new Double Deckers (DDs) began in late 2020 when a tender for 50 Bharat Stage 6 (BS6) Non-AC DDs was floated by the Brihanmumbai Electric Supply & Transport (BEST) Undertaking. Unable to serve justice to BEST’s vision for electrification of the bus fleet, this tender was scrapped and a fresh tender for 200 electric AC DDs was floated.

On 18 August 2022, Ashok Leyland unveiled the SWITCH EiV22 – India’s first electric double decker. The launch event took place in presence of Shri Nitin Gadkari at the Yashwantrao Chavan Centre, Mumbai. After conducting trials with the prototype, it took five months and 22 days for the Switch EiV22 to finally enter service with BEST on route 115 (earlier known as Special 1) from Mumbai Chhatrapati Shivaji Maharaj Terminus (CSMT) to the National Centre for the Performing Arts (NCPA), Nariman Point. After travelling on the first day ­­– first run and on the Heritage Route, this is my review of the newly launched double decker bus. For the Marathi-speaking audience, I have covered the same in a YouTube video. You can view the video at the end of this article.

Overview of the specifications

Driver's dashboard of the Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)
Driver’s dashboard of the Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)

First things first – the bus can seat 65 passengers in a 2×2 configuration. This seating capacity is equivalent to a Tata Starbus Urban EV and Olectra K7D put together. Two doors are present to provide a smooth movement of passengers. The seats built by TM Automotive – a joint venture of Tata Autocomp with Magna International, are green in colour which recalls the colour scheme of those old bench-type seats of BEST Buses. A stairway at the rear door and another behind the driver cabin is intended to eliminate the use of common entry and exit. There are three seats in the front, offering a clear view. The buses are locked at a top speed of 50km/hr and are fitted with protective rods at the front to avoid direct contact with the trees en route. These modern double decker buses are expected to be housed at Colaba, Kurla, Dharavi and Majas depots (subject to change during procurement) to operate on routes where BEST utilized their bygone BS2 double deckers.

Pricing and Frequency

As of now, there are just two double decker buses in service which limits the frequency to 30 minutes on A115, 45 to 55 minutes on A138, and 1 hour on the Heritage Route. The ticket price for A115 and A138 is kept as same as the basic fare of an AC Bus – starting at ₹6 only. When new, the first electric double decker was housed at the Anik Depot for charging and overnight maintenance.

The electric DDs are supposed to ply on A115 and A138 on weekdays (Monday to Friday) and on Weekends they ply on the Heritage Route from Museum (Chhatrapati Shivaji Maharaj Vastu Sangrahalaya). The Heritage Route is a round trip on a Hop-On Hop-Off (HoHo) basis that covers the Gateway of India and Marine Drive till Girgaon Chowpatty and back to Dr SP Mukherjee Chowk (Museum). A ticket costs ₹150 for the upper deck and ₹75 for Lower Deck.

From 1 March 2023 onwards, a few more services were added on A115 and the Heritage Tour since the charging infrastructure was ready at Colaba Depot, thereby saving time and range which the bus would otherwise spend between Fort and Anik Depot. All 200 double decker buses were expected to join the fleet by Monsoon, but the delivery is taking longer than expected.

Inaugural Experience

Switch EiV 22 along with a Tata Starbus EV (Photo: Gandharva Purohit for BESTpedia)
Switch EiV 22 along with a Tata Starbus EV (Photo: Gandharva Purohit for BESTpedia)

On the morning of 21 February 2023, I reached Mumbai CSMT at 8:20 am, ready to be among the passengers who would be lucky to travel in the brand-new double decker Bus on its inaugural run. The bus was parked right in the middle of the busy bus station and was scheduled to depart towards NCPA at 8:45 am. It was an absolute mess, being a weekday where buses on 111, A115, and A138 were flooded with passengers making their way to the offices. I entered the bus, tapped in and rushed to the upper deck to grab a foremost seat. Sweets were distributed on the occasion and our bus started for NCPA in the next few minutes. The ride was just 10 to 15 minutes long with journalists from three media agencies reporting onboard. I took the same bus for my return journey back to Mumbai CSMT and waited for the next trip, to get a good click of the exteriors of the bus.

Heritage Experience

As of now, the Heritage Route is the only ideal journey to explore the electric double decker to its full potential. Since you spend an hour onboard the bus, the pros and cons come to your notice – more on that later. The Heritage journey commences from Dr Shyamaprasad Mukherjee Chowk (Museum) and passes through the Gateway of India followed by Mantralaya, NCPA and a run through Marine Drive up to Chowpatty, returning via Churchgate, encircling Oval Maidan, passing in front of the UNESCO World Heritage building of Mumbai Chhatrapati Shivaji Maharaj Terminus, a slight left at Hutatma Chowk towards Jehangir Art Gallery and terminating back at Museum.

This plan was executed with a group of infrastructure enthusiasts and busfans. Our driver comfortably handled the bus through the roads and took brief halts at Gateway of India, Nariman Point and Girgaon Chowpatty. The conductor made sure no one is left behind before signalling the driver to proceed. We were lucky to have the driver of the first electric double decker bus – Shri Yuvraj Khandge onboard along with us. A video byte of the crew was taken by Saurabh Raut right after the completion of our journey.

Cons: A lot of them….

On the Heritage Route, a passenger tends to notice the minute details like seat comfort, gangway width and height while alighting and boarding at various points. To begin with, all the seats are sloping downwards and there are just three seats provided at the front instead of four, on the upper deck. The design of this particular double decker is inspired by the electric double decker buses running in London. Thus, one can see centralized air conditioning onboard, instead of adjustable AC vents on each seat, which are essential for hot and humid climatic conditions. Lower deck seats present near the front staircase are creating issues for passenger movement, while the bellpull near the front exit is making passengers vulnerable to hurting their heads if in case there is sudden braking. Kailash Korde has highlighted this issue in both buses on his twitter thread. Issues are not limited to the passenger side since the wrongly placed rear view mirror is creating problems for the drivers to focus on the road while driving. A wrongly placed CCTV camera near the rear door creates a problem due to the partition present on the lower deck.

Another con of the bus is its ground clearance. Within its first week of service, the rear panel of this bus scraped the ground while crossing a ramp built near Vidhan Bhavan Metro Station.

Conclusion

The older , open-air double-deckers operated by BEST (Photo: Gandharva Purohit for BESTpedia)
The older , open-air double-deckers operated by BEST (Photo: Gandharva Purohit for BESTpedia)

The market for electric double decker buses in India is limited with Switch Mobility being the sole active player, which makes it too early to judge. In case Olectra introduces the K10 Double Decker, there is a scope for competition against the 150 km range offered by the Switch EiV22. Since the double decker buses in Mumbai are the first of their kind, Switch Mobility has a lot to improve for years to come. Delay in the delivery of buses is an issue faced by nearly all electric automobile manufacturers in India, due to an ever-rising demand for the same.

Ashok Leyland has been a leading player in heavy vehicles and the hopes are high for Switch Mobility to excel in this electric vehicle boom. Recently, BEST has floated tenders for 700 electric double decker AC buses and 50 electric open deck buses –where the lower deck will be Air-Conditioned – for which the bidding process is underway. Once all these buses are procured, the total fleet of double decker buses in Mumbai will increase to 950 buses (including the 50 open deck buses). The existing Bharat Stage 3 (BS III) double deckers are limited to 48 and all of them will be scrapped within a year. The fate of 2,100 Olectra K9D depends on the final verdict by the Supreme Court of India as this case is crucial for the future of BEST. As of today, the Undertaking continues to scrap its BS III Tata CNG Buses with every passing month. The second half of 2023 will be among the toughest phase with the current fleet management. Procurement of new buses is a need of the hour for BEST.

For the Marathi-speaking audience:

Featured Image: Switch EiV 22 (Photo: Gandharva Purohit for BESTpedia)

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Path To Inconvenience: Review Of Vogo E-Scooters After Two Months

The network of electric scooters by Vogo rentals has successfully spread to the city of Thane, thereby going beyond the Mumbai Suburban district. The fleet has crossed around 1,130 so far while more scooters will be added as time passes. At the Economic Times Urban Mobility Summit, Shri Lokesh Chandra (General Manager of BEST) shared the aim of taking the fleet of e-bikes to 5,000 on one hand, while the BEST undertaking is gearing up to add 3,000 electric buses on other hand. As mentioned in the earlier article regarding Vogo rides, it was too early to judge a recently introduced service. For first impressions, you can read the article here.

After two months of usage, it is time to put forth an updated review highlighting both the pros and cons. We will cover it section-wise, below.

Speed and Pricing

New Version of E-Scooters procured in Mumbai that still have an issue of not going beyond 20kmph (Gandharva Purohit for BESTpedia)
New Version of E-Scooters procured in Mumbai that still have an issue of not going beyond 20kmph (Gandharva Purohit for BESTpedia)

When started, Vogo electric scooters were charging ₹2 per minute with vehicles touching a maximum speed of 25 km/hr. In December 2022, the prices were increased to ₹2.5 per minute for up to 30 minutes and ₹3 per minute after the first 30 minutes. The speed was locked at 20km/hr while some vehicles did not even exceed 15km/hr. The reason behind highlighting this is, a user is charged ₹2.5 per minute and driving at a low speed takes more time to cover a specific distance which costs additional charges at the end. This issue has been merely acknowledged by Vogo but appropriate action has not been taken to this day. The newly acquired scooters too are restricted to 20km/hr.

(Clockwise) Another scooter with Brake broken. Another scooter with Controls missing. A scooter with missing Headlamp (Gandharva Purohit for BESTpedia)
(Clockwise) Another scooter with Brake broken. Another scooter with Controls missing. A scooter with missing Headlamp
(Gandharva Purohit for BESTpedia)

In a conversation with their support executive, the clarification behind the increase in fares was explained as “a step taken considering the market prices and several other factors which cannot be disclosed on a phone call.”  A solution to this, “if the prices can’t be reduced, then at least make sure that max speed is kept up to 25km/hr” was taken as feedback to be escalated to the respective department.

Maintenance

(Top) A scooter with Accelerator Handle, Horn Broken & Fittings missing. (Bottom) A scooter with exposed wiring & handled not aligned with the wheel. (Gandharva Purohit for BESTpedia)
(Top) A scooter with Accelerator Handle, Horn Broken & Fittings missing.
(Bottom) A scooter with exposed wiring & handled not aligned with the wheel.
(Gandharva Purohit for BESTpedia)

A scooter should have three components to be checked while commencing a ride – accelerator, brakes, and the horn. Acceleration up to 25km/hr is necessary since the scooters cannot go beyond their limit. Brakes are necessary to avoid collision and a horn is necessary to drive through busy streets. Since the scooters are parked on side of the road, they are vulnerable to accumulating dust and get dirty due to birds defecating from above. Further, driving a scooter will end up with wear and tear after some time even if driven with care. In this case, proper maintenance is the only way to keep vehicles safe to be driven again. After every ride, phone calls from customer support started becoming irritative when I realised, they did not read the feedback explaining the low rating being given. The reported scooters are unattended for days, causing a safety threat to future users. The funny part is the batteries are changed regularly, but certain scooters are not checked to ensure their roadworthiness.

Scooter getting the Battery Swapped at the Vogo Station near Kelkar College, Mulund (East) (Gandharva Purohit for BESTpedia)
Scooter getting the Battery Swapped at the Vogo Station near Kelkar College, Mulund (East) (Gandharva Purohit for BESTpedia)

To help recover the abandoned scooters, Vogo started a Bounty Hunter contest where consumers win credit points that can be redeemed for Vogo rides in the future. For getting points, one needs to search for the missing scooter within 200 metres of the given location on the map. I searched four locations but did not find a single missing scooter.

Left: BLR00380 - An e-scooter that was abandoned near the Mulund Railway Station (E) Bus Stop for Weeks. Right: BLR01044 abandoned at the VOGO Station near Cadbury Junction, Thane. (Gandharva Purohit for BESTpedia)
Left: BLR00380 – An e-scooter that was abandoned near the Mulund Railway Station (E) Bus Stop for Weeks.
Right: BLR01044 abandoned at the VOGO Station near Cadbury Junction, Thane.
(Gandharva Purohit for BESTpedia)

Refund

I never thought this part would have to be covered in a separate section considering the flawless service by Vogo at the beginning. After having an issue when the ride exceeds the time limit for cancellation, one was able to end the ride and apply for a refund. But in the recent few weeks, even demanding a refund for the same issue has turned out to be a pain. It seems like the team is dependent on phone calls which cannot be an ideal way of communication since a user may not necessarily be available to speak once the ride is over. Customer Care contact for users could have been a solution to establish better communication but the firm does exactly the opposite. Only Vogo’s team being able to call its customers is the root cause behind breakdowns not getting properly attended. A scooter with flat tyre does not come to one’s notice until they are driven on road. However, by the time you hit the road and notice that it is necessary to dock this vehicle back to where it was taken, the timer goes on charging you ₹2.5 per minute. Sometimes, things do get escalated into an argument with the firm to initiate a payment. I have personally come across other consumers schooling Customer Support.

Conclusion

Vogo Scooter parked along with Coo Rides bicycle on a footpath outside Joshi Bedekar College, Thane (Gandharva Purohit for BESTpedia)
Vogo Scooter parked along with Coo Rides bicycle on a footpath outside Joshi Bedekar College, Thane (Gandharva Purohit for BESTpedia)

Vogo started as the cheapest electric scooter service in Mumbai, but things started going south when tonnes of feedback ended up on the phone calls and didn’t show any improvement in the service. Every feedback ends with Customer Support apologising for the inconvenience caused, but their apology is of no use if the service is not improved at all. What I have observed at the ground level is two guys on personal bikes, swapping the batteries of every possible electric scooter daily and explaining to everyone how to use the service. The ground staff seems stressed out while working in the heat which decreases their interest in work.

Left: Scooter with a Brake Broken (Literally). Centre: Wires connected to Accelerator exposed. Right: Under age kids handling the Electric Scooter in presence of Ground Staff. (Gandharva Purohit for BESTpedia)
Left: Scooter with a Brake Broken (Literally).
Centre: Wires connected to Accelerator exposed.
Right: Under age kids handling the Electric Scooter in presence of Ground Staff.
(Gandharva Purohit for BESTpedia)

Since Vogo has expanded its network to Thane, the expectations are still high and they haven’t sorted out the earlier issue of delivering value for money. India is a price-competitive market where consumers prefer saving money along with getting services that justify their costs. The electric scooters cost more than a bus ticket but less than an auto rickshaw (that charges by the fare meter). If anybody from Vogo is reading this, please pay a visit to the stations and look at the condition of all the parked e-scooters. The educated class in metropolitan cities is well aware of how to handle new technology. Poor infrastructure for parking makes these vehicles look as if they were stuffed into random places. With new vehicles joining the fleet, Vogo can push its network beyond the limits of Thane City but before attracting new customers, the firm should focus on maintaining its existing ones.

A call for help from BEST bus passengers

It is equally the responsibility of BEST to either keep Vogo operational or stop it. Since these scooters now carry the logo of Mumbai’s public transporter, poor service will spoil the image of both Vogo and BEST altogether. The bus fleet expansion is a concern where BEST needs to act as soon as possible since 2023 is the year when more Tata CNG Buses along with the Bharat Stage 3 double-decker buses would reach end of life, without having an adequate volume of replacement available at this moment. The dwindling bus fleet is affecting the frequency and can be only dealt with by procuring more brand-new Buses to keep the service running. A fare hike in the future can be done by adding more fare slabs of 5 kilometre each, beyond the maximum fare of ₹20 and ₹25, up to maximum fares of ₹40 & ₹50. Prices of the daily pass can be increased by ₹10. This can help passengers use the bus service and assure BEST Undertaking that routes are not running at a loss due to lower fares for long distances.

Note: This article is aimed to throw light on the ground reality in Mumbai Metropolitan Region and does not intend to spread any kind of hate about any organisation. Every citizen deserves to get better Public Transport and we at BESTpedia are committed to reporting both sides of a coin.

Have you used a Vogo to get to a BEST bus? Do tell us your experience in the comments section.

Also Read:

Solution Or Diversion? A Review Of Vogo E-Scooters In Mumbai

I took a Rapido to work today, and now I want the government to legalize bike taxis

Featured Image: Vogo E-Scooters parked near Duncan Company, Mulund West (Gandharva Purohit for BESTpedia)

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A Review Of BEST’s Chalo Bus On Day One

The Brihanmumbai Electricity Supply and Transport (BEST) undertaking’s long-awaited app-based premium bus service finally hit the roads on 12 December 2022. The bus was launched at the launch event of Switch EiV22 (India’s First Electric Double Decker) at Y.B. Chavan Centre, Nariman Point. After a long gap of 12 years, BEST has finally received a new batch of Ashok Leyland buses, in the form of the EiV12. The first four of 200 buses (ordered) were deployed between Lodha Splendora, Bhayanderpada to Maker Maxity, Jio World Drive in Bandra Kurla Complex (BKC). This service is managed by Chalo Mobility in association with BEST. I turned out fortunate to explore this service on Day One and present an in-depth review.

You can watch a video on this on my Youtube channel below:

Route

To begin with, this route was originally diverted via Neelkanth Greens, Vasant Vihar, Devdaya Nagar and J K Gram before entering the Eastern Express Highway. After Mithagar, Mulund (East), its next stop was directly at Equinox Business Park on LBS Marg and the route went via the Santacruz – Chembur Link Road (yes, the ride was a nightmare). The bus used to give a tour of BKC which was way too time-consuming. But it was all fixed in the same week by omitting the Thane detour and taking the bus directly through the Majiwada Flyover to Eastern Express Highway. The later part was modified by taking the BKC Connector, instead of SCLR.

Chalo Bus (Photo: GP Busfanning)
Chalo Bus (Photo: GP Busfanning)

Pricing

This is not a regular bus. To understand the passenger market it serves, one needs to analyse the premium service segment served by players like MYLO, CityFlo, Kommute, etc. The intention of running it fully reserved is to ditch standing in crowded buses and thus the premium fares. The end-to-end ticket of S101 was ₹205 on the Thane – BKC route and that of S102 was ₹50 on the Bandra – BKC route. Later, there were some changes in the fare chart, so please do refer to the Chalo App for the same. Apart from one-way tickets, various bus pass plans were announced by BEST along with the first ride for free (which I utilised on my way home from BKC). There is also a trial pass to claim five long distance trips at the cost of ₹20 per trip. Your unused rides get added up on the next pass, giving an absolute value for money.

Fares on the Chalo Bus
Fares on the Chalo Bus

Facilities

To serve the purpose of premium fares, these buses come with the capacity to carry 42 passengers in a 2×2 configuration. All the seats can recline up to 45° and come with a USB power outlet. The armrests are adjustable. Once a ticket is booked, a Booking ID is generated, and the live location of the bus is regularly updated. A seat can be reserved even if the bus is five minutes away and gets authenticated through the bus driver feeding it in the system.

Interiors of the Chalo Bus (Photo: GP Busfanning)
Interiors of the Chalo Bus (Photo: GP Busfanning)

Experience

My first ride in S101 was more or less an adventure. Several passengers boarded the bus with the first ride being offered to them, for free. A staff member from Chalo was onboard, guiding both the driver about roads and passengers about the App. It took an hour for the bus to finish its BKC Tour where in LBS Marg and SCLR were waiting to welcome us with traffic congestion. After skipping the Ghatkopar flyover, our bus ran into issues as the steering felt heavy and all of a sudden, the AC stopped functioning. The driver pulled over to check the issue while passengers onboard had already begun taunting about the capacity of Electric Buses. To our luck, the issue was resolved within 10mins, and we were back on our way to Thane.

Looking at Traffic from the driver's seat (GP Busfanning)
Looking at Traffic from the driver’s seat (GP Busfanning)

Conclusion

The service has great potential to expand. In a way, it can also bring the bygone AC Super Routes of BEST by covering long distances. After a hectic day, one can relax on the way home since the bus has ambient lighting that can be dimmed in the evening. More routes are considered for operating the Chalo Bus, like Thane – Powai, BKC – Kharghar and Chembur – Cuffe Parade. Some of these might be operational soon as new buses arrive in January 2023.

S101 from Thane to BKC (GP Busfanning)
S101 from Thane to BKC (GP Busfanning)

It’s great to see BEST fighting back with the competitors in the premium segment but the fleet expansion for its routes is still a burning topic. The upcoming year will test BEST in its struggle for existence. More than 2,500 Buses are not delivered on one hand, while the Leyland Lynx Midi and TATA CNGs are soon going to end their shelf-life. Another route rationalization (like 1 September 2021) will be a pain for passengers.

Ashok Leyland's Old CNG Bus vs Ashok Leyland's Switch Electric Bus
Ashok Leyland’s Old CNG Bus vs Ashok Leyland’s Switch Electric Bus

Also Read:

The curious case of BEST and its AC buses

Tussle For The Big League: Olectra Greentech Wins Tender While Tata Motors Move Court

Chalo, Aage Badho: Getting Familiar With BEST’s New App For Tickets

BEST Has A Problem That Needs To Be Solved, Writes A Transit Fan

Featured Image: Chalo Bus (Photo: GP Busfanning)

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Solution Or Diversion? A Review Of Vogo E-Scooters In Mumbai

Well, this might be too early to judge a product that has been newly introduced but I am concluding this after testing it for two weeks. Frequent interactions through time-to-time feedback and testing all the components from speed to brakes and acceleration, this is an in-depth review of my experience with Vogo in Mumbai.

The Brihanmumbai Electric Supply & Transport (BEST) Undertaking introduced electric scooters, aiming to provide last mile connectivity to passengers from bus stops to their homes. The service is provided by Vogo, a Bengaluru-based start-up running rental services through their App. Services was introduced in Andheri at first and slowly reached Mulund by November.

VOGO Scooters parked at Salviwadi, Mithagar Road, Mulund East (Photo: Gandharva Purohit for BESTpedia)
VOGO Scooters parked at Salviwadi, Mithagar Road, Mulund East (Photo: Gandharva Purohit for BESTpedia)

Overview

The tariff for renting an E-Scooter was earlier set as ₹3 per km, but later changed to ₹2 per minute. The app gives you around a minute or two to cancel the ride in the beginning but if in case you fail to do so, you are charged with the basic fare of ₹2. Now the catch is, if you are stuck in traffic or at a signal for a long time, the timer goes on ticking & ₹2 per minute continues to be charged in your fare (just like the waiting charge of an auto rickshaw would go). The scooters in use are White Carbon O3 – manufactured by Gandhinagar-based White Carbon Motors – that have the capacity to run up to 45 kilometre on a full charge. The top speed of this scooter is 25 km/hr which exempts riders from needing driving licence as per laws set for driving electric two wheelers in India. However, when it comes to handling it, one should have an experience of driving two-wheelers (which I do) to operate this vehicle. The acceleration and braking is good and the most importantly – the scooter comes with a loud horn – quite an essential element to drive on city roads.

A promotional coupon handed over by the staff with new fares to be brought into effect soon (Photo: Gandharva Purohit for BESTpedia)
A promotional coupon handed over by the staff with new fares to be brought into effect soon (Photo: Gandharva Purohit for BESTpedia)

While I was initially unsure whether the batteries are swappable or not – they are, the scooter has a charging port right below the seat. Talking of the seat, it can only accommodate the driver, while there is a grab handle behind. Other variants of this vehicle come up with a carrier or a boot at the rear. The vehicle has keyless entry and gets locked/unlocked through the mobile app. One needs to ensure that both Bluetooth and mobile data are active when using the app.

Payments can be made by linking either an Ola money wallet, Amazon Pay or PayTM (which didn’t link successfully in my case) or paying a ₹100 refundable deposit in order to use other modes of digital payment like Net Banking, Credit or Debit Cards, or UPI. As of now, there is no tariff plan for a monthly or quarterly basis (a subscription plan), but I did suggest that they introduce one in the feedback. A recent chat with one of their ground staff ended with an update with Vogo switching to old fare chart of ₹3 per kilometre for near future.

Operations

A cutout pasted on the VOGO Station near C.D. Deshmukh Garden, Mulund East (Photo: Gandharva Purohit for BESTpedia)
A cutout pasted on the VOGO Station near C.D. Deshmukh Garden, Mulund East (Photo: Gandharva Purohit for BESTpedia)

As per sources, the service centre for these scooters is located at Vikhroli which takes care of the electric scooters in the region from Ghatkopar to Mulund. The company has a tie-up with the Municipal Corporation of Greater Mumbai (MCGM) that gives them freedom to operate and park within the city. The app comes with a specific section for raising a refund request in case a challan is issued or the user has paid for the breakdown repair. In this case, the customer support executive is available on chat. Raising a grievance does take time since the mobile app is a bit complicated while finding the reasons to file a grievance. If you have an active ride at the moment of complaint, get ready to pay for the time that you wait. While ending the ride, the app asks to upload a picture of the landmark where vehicle is parked. While clicking the picture and uploading, it takes another minute wherein the user is charged an additional ₹2.

My experience after using the product-service

Fare breakdown of a ride
Fare breakdown of a ride

For the last two weeks, I have tested this product to its full potential just like how it tested my patience (more on that, later). The first ride was as smooth as butter, but it took time for me to finish the payment. One ride turned out to be tragic when the scooter I unlocked, was stolen by someone else. I was charged for the ride despite not driving the vehicle, for which raising a refund request took a week. Another tragic incident happened when I locked a scooter for some work and later on, it refused to unlock. I wasted a nice 20 minutes just trying to start the scooter but had to report a breakdown in the end. Luckily a refund was initiated quickly once the issue was brought to their notice.

My first ride started from a main road and went through the busy and narrow market road near the railway station. Traffic and pedestrians were the biggest obstacles here but thanks to the quick braking, I did not end up hitting any of them. The next ride, I took it across a rail-over-bridge, testing its ability to climb gradients. While I was earlier driving at 25 km/hr, the speed did not come down below 20km/hr while climbing. Taking the difficulty to next level, I did test it on a highway. Unfortunately, the scooter I was riding was locked to 20km/hr, so it was a boring ride. That day, I started from Tata Colony, Mulund for Nahur Railway Station, a route that has a two-minute-long signal at Bhandup Pumping Centre on its way. The wait at the traffic signal was the worst part since it added more to the fare and a speed lower than expected took more time to reach my destination, again charging me more. Throughout the ride, I stuck to the service road to stay away from high-speed traffic movement on Eastern Express Highway. The low speed does not fit on big roads. The last time I drove on the Eastern Express Highway was an electric bicycle in Thane operated by Coo Rides. The bicycle too had a speed limit of 25kmph (although majority of their bicycles are locked to 15 km/hr), it was the best riding experience since I drove through Majiwada traffic, Teen Hath Naka Flyover and the Kopri Rail Over Bridge. I did not get the same experience over here since the scooter was lagging in terms of speed.

Refund Speed

No matter how many flaws we may find in the operations, the process of initiating refund is quicker than expected. It is said that the money will be refunded in 5-7 business days, but it actually gets refunded in 5-7 minutes. The said incidents when I had raised a refund request and the day amount was debited from my account twice, while paying for deposit. In both the cases, my money was credited back the same day I had reported the problem.

Mishandling

Whenever there is a use, there is a misuse as well. For any app-based rental services in the city, users should be equally aware of how to use it. In the past two weeks, majority of the users seen in Mulund are the slum boys who take these scooters for a ride and end up breaking the hooks that are supposed to be used to hold your belongings. To make things worse, some scooters have the grips missing on their grab handles, some have broken wirings that connect to the accelerator, some scooters have their horns dimmed (some don’t even have them working), while some scooters have only one brake functioning. Each and every fault cannot be blamed to the users since the operator too should take care of servicing these vehicles from time to time. After every ride, the app asks for a rating and every single star rating is followed by a phone call from their customer support executive. The customer support is open to feedback that are well-explained, but action needs to be taken before it is too late.

Two guys trying to fit on one scooter. (Photo: Gandhrava Purohit for BESTpedia)
Two guys trying to fit on one scooter. (Photo: Gandhrava Purohit for BESTpedia)

Conclusion

The experience using Vogo E-Scooters has created a neutral opinion at end of the day. The product is very handy that it can be used regularly but sometimes it equally irritates you into wanting to uninstall it forever. First things first, the Vogo stations need to be set up in between two bus stops where the distance is more in order to walk. If used correctly, Vogo rides are the best medium since it is slower then buses but faster than going anywhere on foot. The last mile connectivity promised by BEST is only possible if Vogo has a strong network in the city where after every second lane, a station is made available to lower the time taken for walking from the bus stop to the doorstep. The fare chart needs to be revised according to distance once again since the timer can result in riders driving fast and dangerous and could end up in an accident. The rate can be charged as ₹1 per 500 metres so that ₹2 per kilometre would prove a value for money. Or else ₹1.5 per 500 metre too is possible since payment anyway happens digitally. Monthly, quarterly and half yearly subscription plans with a limit of 5 kilometres can be rolled out so that people can use the scooters on a regular basis without worrying about making a payment after every ride.

The next suggestion is regarding BEST buses, which brings us to the title. The Undertaking should take the fleet expansion seriously and bring more buses within a year as time is ticking for the ones aged beyond fifteen years. Chalo was a major breakthrough in terms of digital payments in bus travel. Vogo can become a success but if BEST does not improve the service, both would end up being a distraction. Frankly, what is the use of booking a ticket on an app if the bus service itself is not reliable? The BEST Undertaking has entered the Endgame wherein either it will increase the service and win the trust of its users, or become ignorant to criticism with a dwindling bus fleet, till the day it is wiped out of existence.

Have you used a Vogo to get to a BEST bus? Do tell us your experience in the comments section.

Gandharva wrote a a follow-up review after two months; you can read it here:

Path To Inconvenience: Review Of Vogo E-Scooters After Two Months

Also Read:

Chalo, Aage Badho: Getting Familiar With BEST’s New App For Tickets

A Quick Guide To Using The Chalo Card On BEST Buses

A Ride In BEST Using The New Tap-In, Tap-Out System

I took a Rapido to work today, and now I want the government to legalize bike taxis

Featured Image: BEST Bus on A370 at Salviwadi, Mithagar Road, Mulund East (Photo: Gandharva Purohit for BESTpedia)

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Tussle For The Big League: Olectra Greentech Wins Tender While Tata Motors Move  Court

The 1,400 single deck electric buses (with Driver) tender of the Brihanmumbai Electric Supply and Transport (BEST) Undertaking is quite a burning topic with one bidder losing nearly a ₹2,450 crore deal while the other grabbed a ₹3,675 Crore deal to supply 2,100 single deck electric buses to BEST on a Gross Cross Contract for 12 years. The huge order sent the value of Olectra Greentech (OGL) up by ₹21 on the stock markets. Let us have an overview of the complete scenario so far.

Disclaimer: This article contains information as well as author’s opinion. BESTpedia respects all the automobile manufacturers and transport undertakings. The topic contains a lot of political involvement and the author has taken utmost care in keeping it unbiased. We do not promote any hate towards any manufacturer. At the end of the day, we all deserve better public transport.

Tata Motors in its plea to the Bombay High Court, alleged that in the Brihanmumbai Electricity supply and Transport (BEST) Undertaking disqualifying their bid, the decision was done to favour Evey Trans Private Limited, a subsidiary of Olectra Greentech. The bid was considered technically non-responsive by BEST during the technical evaluation, on 6 May 2022. The range of the buses turned out to be a prime element among these. In a recent hearing, it was found out that Tata Motors did guarantee their buses can run up to 200kms on a charge of 80 per cent. Since Tata Motors did not assure on-road guarantee, the specifications ended up only up to theoretical standards, over actual conditions.

Why is Tata not exactly the BEST option?

We would be focusing more on Tata over here, since we have covered Olectra’s track record with BEST in my previous article. The passengers’ opinion on this topic turns equally important since the commuters and crew would be the ones to use these buses on a regular basis for years to come. As of today, BEST has 340 Tata Starbus EVs in its fleet that are a mix of midi and single deck AC buses allotted to Backbay, Shivajinagar, Malvani and Worli depots.

The issue started with screeching noise by electric buses. Gaurang is an EV enthusiast and follows updates in the industry. He has pointed out the flaws and compiled them in a Twitter thread.

The seating capacity of a Tata Starbus Urban EV is 35 passengers which could have been 40 in the absence of the wheelchair lift. Despite of having specifications like advanced regenerative braking, Intelligent Transport system (ITS), USB charging ports onboard and a nice space for the Emergency Exit, the product does not live up to the mark. Apart from this, the dusty floor created a question mark regarding Tata Motors’ maintenance. The buses are thoroughly washed from outside at the depots, but interior cleaning and upkeep is still a question. The Ultra EVs, although are comparatively better than the LP913 CNG Midi Buses. Semi-Low Floor design does offer the required comfort during journey. These buses are ideal on BRTS Routes since the 35-Seater space can be utilised by adding seats in place of the wheelchair lift and BRTS Doors perfectly levelling with the bus stops.

Tata Motors LP913 CNG Bus (Copyright: Ganndharva Purohit)
Tata Motors LP913 CNG Bus (Copyright: Ganndharva Purohit)

Social Media: Adding more Fuel to the Fire

Everybody has a right to put forth their opinions on social media, as do Twitter users. After all, social media has given a platform for everyone to express themselves. When Tata Motors approached the Court, there were a lot of allegations “Olectra might become the next Kinglong”. With the Kinglong tag, it becomes easy to define it a fraud in public domain. However, the original story itself is different, than many of us know. When the buses were procured by BEST and inaugurated by then General Manager Uttam Khobragade, they were publicised as Kinglong Buses while these Cerita Buses were built by Punjab-based Jaycee Coach Builders Private Limited (JCBL) and not imported from China. An in-depth analysis regarding the same was when BEST stopped all their AC Bus Services back in 2017 and Khobragade plunged into politics.

Suggested reading: The ‘BEST’ scamster Indians should know about – Congress and the Khobragades have a lot to explain by Srikanth Ramakrishnan on OpIndia.

In recent months, rationalisation of routes has invited the rage of many. So, the current issue is no exception.

Strength of Tata buses in the current fleet

The loss of 48 CNG buses from the 3xxx Series has begun the end of Bharat Stage 3 (BS3)Tata CNG Buses serving in BEST. In the 5xxx Series, there are nearly 594 Buses which would get scrapped by 2024. The Tata Starbus Hybrid (all 25 are with Dharavi Depot as of now) might leave us by 2027 while the BS4 Tata LPO1618 AMT (also known as ACGL among busfans) would not leave us at least till 2030. There were talks of retrofitting these buses into CNG, but there is no update regarding the same. As of now, these 185 buses are operated by Colaba, Backbay, Shivajinagar, Kurla, Bandra and Worli depots.

BS4 Tata LPO1618 AMT (Photo Copyright: Gandharva Purohit)
BS4 Tata LPO1618 AMT (Photo Copyright: Gandharva Purohit)

Inducted in service in 2019-20, the BS4 Tata LP913 (if maintained till the end) would be in service till 2028. There are about 512 such AC CNG midi buses in service with Mumbai Central, Deonar, Ghatkopar, Anik, Mulund, Magathane and Gorai depots. Next came the 340 electric buses procured under the Central government-backed FAME II scheme. Tata Starbus Ultra EVs and Tata Starbus Urban EVs are allotted to Backbay, Shivajinagar, Malvani and Worli depots. The latest addition to BEST fleet is 400 Tata LPO1613 BS6 CNG buses. These Non-AC Semi Low-Floor buses are allotted to Pratikshanagar, Majas, Santacruz and Dharavi depot. If we talk about numbers, even by not adding the BS3 CNG Buses, the current strength of Tata buses would be around 1,462 which includes the Hybrid, BS4, BS6 and Electric buses.

Tata LPO1613 BS6 CNG bus (Image Copyright: Gandharva Purohit)
Tata LPO1613 BS6 CNG bus (Image Copyright: Gandharva Purohit)

Conclusion

There is no doubt Tata Motors is a trustworthy automobile manufacturer in the country. But the Indian electric vehicle industry is still in its developing stage and currently, only the BEST –  pun intended ­–  should be given priority. There is room for improvement for every player. Ashok Leyland’s Switch Mobility have launched their EiV 12 on 14 June 2022 in Chennai as a product exclusively built keeping in mind the expectations from an Electric Bus for the Indian market. Volvo-Eicher Commercial Vehicles (VECV) showcased their Skyline 3012 & Skyline 6019 Electric uses, a month ago at the Indore Auto Show.

EiV 12 by Switch Mobility. Credits - Switch
EiV 12 by Switch Mobility. Credits – Switch

The current fleet of Olectra Buses in BEST is 46 and the order will add 2,100 more. Let’s hope that BEST takes fleet expansion seriously, this time since Mumbai does not have enough Metro lines functional as of now. Suburban trains and BEST Buses would continue to be a backbone of Public Transport in Mumbai until the third lifeline is not operational. The undertaking aimed to increase its fleet fourfold. From 3,000 to 6,000 then to 10,000. But the issue is, number of buses being procured are not sufficient to fill the absence due to buses being scrapped.

Featured Image: Tata Starbus ULTRA EV and meil K7D at Rani Laxmibai Chowk, Sion (Photo Copyright: Gandharva Purohit)

If you are stepping out, do note that while masks are no longer mandatory, please stay safe, better safe than sorry.

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After Three-Year Long Gap, New Olectra Batch Joins BEST

Olectra Greentech Limited bags an order of 2,100 SD EVs from BEST worth ₹3,675 crore. After ordering a lot of Buses from Tata, BEST seems trying to woo bus fans by choosing OGL.

In effort to strengthen its bus fleet, the Brihanmumbai Electric Supply and Transport (BEST) undertaking had issued a tender for 1,900 AC Electric Buses (with drivers) in late 2021. This tender included 100 Mini Buses, 400 Midi Buses and 1,400 Single Deck Buses. As the biddings proceeded, Olectra Greentech Limited was considered as the L1 bidder for Mini and Midi Buses while Tata Motors Limited was considered as an L1 bidder for the 1,400 SD Buses. This invited a huge controversy over BEST compromising quality over quantity, since the TATA Starbus Urban EVs that are already in service are running with a lot of technical drawbacks. Few months passed and the tender was modified to be meant as only 1,400 Electric AC Buses with drivers and this time, Evey Trans Private Limited (a subsidiary of Olectra) won as the L1 bidder, with Switch  Mobility (Ashok Leyland) and PMI Foton being the next two.

Tata Motors was rejected on the basis of their technical specifications and claiming it an unfair decision, approached the High Court. Causis E-Mobility (Naam toh suna hi hoga) too participated in this tender and got straightaway rejected. Olectra issued a letter of Acknowledgement on 23 May 2022 stating 2,100 Electric Buses with drivers would be procured for a contract of 12 years. After three years, Olectra has won a contract for BEST. On this occasion, let’s have a revision of Olectra’s journey so far with BEST.

A Track Record of Olectra’s buses with BEST

Olectra 712 of the Kalakilla Depot (Picture: Gandharva Purohit)
Olectra 712 of the Kalakilla Depot (Picture: Gandharva Purohit)

In 2018, BEST had purchased six non-AC buses built by KMS Coach Builders under the brand name Goldstone (since renamed Olectra). These electric buses are operated by Backbay Depot till date on route 100 from Ahilyabai Holkar Chowk (Churchgate Station) to Free Press Journal Marg (Nariman Point). Back in 2018 when the buses were new, Backbay used to send them on Route 25Ltd to Rani Laxmibai Chowk, Sion in the morning.

On 10 September 2019, the first wet-leased Olectra K7D: – 711/KK/OL of Kalakilla Depot ran on route A302 from Maharana Pratap Chowk, Mulund (West) to Rani Laxmibai Chowk, Sion via LBS Marg. It was the same time, when BEST had slashed down their ticket fares to ₹5-20 for non-AC Buses & ₹6-25/- for AC Buses. With this being the only active AC Bus in the suburbs, passengers were reluctant to board the AC Bus with the fear of having heavy prices. It was the effect of fare slash ­­­‑ conductor was promoting the fact of ticket not costing more than ₹25. As of now, 20 AC and 20 non-AC electric Midi Buses continue to serve the Kalakilla Depot of BEST which is also utilised for charging the Mumbai – Pune PuriBus, side by side.

In initial days, there happened to be complaints about the crew misbehaving with passengers in terms of stoppages, since BEST operated several routes without conductors. In this case, the drivers were instructed to pick up passengers only from bus stops where a conductor would be present for ground booking. One case was an activist, claiming himself to be a BEST Officer shat on the bus driver.

After multiple complaints, buses on long routes were given conductors onboard from 1 September 2021 and this, in a way helped clearing the mess. The maintenance of Olectra K7D was kept top notch all the time. This was the last model with BEST to sport the vertically opening windows that are becoming a part of history. The unique window design ensures proper ventilation inside non-AC buses. The contractor also took care of installing the old-school horns, that are a trademark for BEST uses along with the bell-pull that remains the best means of communication between a driver and conductor despite of all the technical advancements in buses.

In recent past, there were cases of ill-maintained buses of Olectra running on route 66 and C42 with broken rear windshields and window panel not properly replaced (happened with an AC Bus serving on C42Exp from Sion to Dadlani Park), although, both the buses were immediately attended and put back in service. In past three years, this 9-metre Olectra K7D did not just limit itself to Fort, Thane and Central Mumbai, but went beyond its reaching Mira-Bhayander as well.

Conclusion

The order of 2,100 Buses from Olectra was heavily welcomed by busfan community, knowing the performance of BYD Buses in service around the world. With Mumbai getting Single Deck Electric Buses in huge volume makes the aim of BEST electrifying the fleet by 2025 more clear, the Olectra K9D 2.1 soon joining the fleet has left several bus enthusiasts in excitement.

Wishing our hopes do not turn into ashes and BEST is really serious about fleet expansion. The fate of 900 Electric Buses is still awaited, where we have two big players in the market: Switch Mobility (Ashok Leyland) and Olectra Greentech (BYD K10). Another perspective of seeing this positivity is the date of Mumbai Municipal Elections, that let me to use the term “woo” in the beginning since at this moment, neither the crew nor busfans are happy with the current situation of BEST.

Alexander Dennis BYDK10 on route X140 . Picture courtesy :- ABshek Risbud
Alexander Dennis BYDK10 on route X140 . Picture courtesy :- ABshek Risbud

Passengers are trying to find other alternatives when a bus does not show up. It is high time BEST improves its image in the public domain or else it might end up in a downward spiral. With Tata Motors, JBM and Causis not able to qualify as per the mark, Olectra has taken the golden opportunity to a breakthrough. With the codal life of TATA CNG buses ending in 2024 and that of BS3 Ashok Leyland Buses in 2025, this huge order proves to be a better replacement to bring a balance in the bus fleet.

Featured Image: MEIL Olectra K9 2.1 of PMPML Bhekrai Nagar Depot (Picture: Gandharva Purohit)

If you are stepping out, do note that while masks are no longer mandatory, please stay safe, better safe than sorry. (P.S: I personally recommend getting the Viroshield Mouth Spray by Zydus Cadilla)

Note: An earlier version of this article said that the initial Olectra buses were built by BEBCO Body Builders and not KMS Coach Builders.

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A Quick Guide To Using The Chalo Card On BEST Buses

After getting well-versed with the Chalo app, it’s time to get familiar with the Chalo Card. For Mumbai, this isn’t the first time a smart card system has been implemented. Mumbaikars are already using them on Central and Western Railway for buying tickets through the automatic ticket vending machines (ATVM) for nearly a decade. The GO Mumbai Card from 2005 can be called as a precursor to the National Common Mobility Card (NCMC). It could be used for Railways as well as BEST buses although it didn’t have a bright future. Then came the Trimax RFID cards in 2011 for bus passes which were a new concept as bus ticketing got digital with the electronic ticket machines (ETMs) manufactured by Mumbai-based Powercraft Electronics under the brand-name Balaji. You can read more about the earlier version of BEST’s electronic ticketing system here- Electronic Ticketing Systems: Who got it right and how.

Fast forward to 2021, when Chalo became the new ticketing vendor for BEST, it was yet another step forward towards promoting cashless payments. The Chalo app offers payments through online methods such as UPI, Credit and Debit Cards and Net-banking for ticket purchase. To make it better, BEST launched their Super Saver Plans in Mumbai for an efficient commute. You can read about it in-detail from the previous article where we explored the Chalo App and its features. On 1 January 2022, BEST launched the long-awaited Chalo Card in Mumbai (starting from Colaba & Wadala Depot). This Smart Card works as an eWallet (replacing the earlier Trimax-powered ePurse) which can be bought from the bus conductor. After being a tremendous success in Vijayawada, Nagpur, Jabalpur, Udupi and Mangalore, the Smart Card has finally been launched in Mumbai.

Chalo Travel Card issued for use by APSRTC
Chalo Travel Card issued for use by APSRTC

The Chalo card costs ₹70 and can be recharged by adding a minimum balance of ₹10 and then further in multiples of ₹10. As explained by the crew, the Chalo card can be recharged online as well but needs to be activated by the bus conductor. The most satisfying part however, is that your balance does not come with an expiry date. So even if another lockdown is imposed from tomorrow, the amount added in your Chalo Card will remain copacetic. The wallet can be recharged on any day and at any time with the help of a bus conductor. You can even feed your Super Saver Plans in it and use it as a bus pass. There are talks to make this Card functional on the Mumbai Metro in the near future, thereby taking the city closer to a form of the NCMC. But what is the future? Time will tell…. But it’s definitely bright.

Chalo Travel Card issued by BEST in Mumbai (Photo: Gandharva Purohit)
Chalo Travel Card issued by BEST in Mumbai (Photo: Gandharva Purohit)

Bus conductors in Mumbai found it difficult in the beginning to issue tickets bought through Chalo, but they have now gained confidence as the user base is increasing day by day. From the passengers’ side, the reviews are showing positive growth. As an integrated mobile app that can track buses along with showing the occupancy as well as booking tickets, Chalo has taken ticketing and bus tracking to another level. Once BEST increases its fleet strength, it will help in improving the frequency. In late January, BEST went a step ahead and integrated Chalo with the Maharashtra government’s Universal Travel Pass, thus negating the need to carry a printout.

Please Note: This Article is not Sponsored by Chalo.

Featured Image: Chalo App and Card by Gandharva Purohit

If you are stepping out, make sure you wear a mask, follow COVID-appropriate behavior and keep your hands sanitised. Omicron is here and the situation is quite scary.

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Chalo, Aage Badho: Getting Familiar With BEST’s New App For Tickets

The Brihanmumbai Electric Supply and Transport Undertaking (BEST) has moved a step ahead towards cashless payments with its new ticketing vendor Chalo. The system was initially rolled out late November 2021 and now functioning across all 27 bus depots of BEST. The app, which was in its beta phase until December 2021, is now available for everyone. Today, we will slowly cover all the aspects regarding the Chalo App.

Ticketing

You can purchase all sorts of tickets through Chalo App, ranging from a single journey ticket to a full day pass or even a monthly season ticket. More into that later, let’s get acquainted with a step-by-step ticket purchase through Chalo.

Step 1: Open Chalo and enter your bus number or open Chalo and select One-way ticket.

Step 1: Using the Chalo App
Step 1: Using the Chalo App

Step 2: Choose the bus route you want to board. Enter the starting point and destination of your journey along with the Number of tickets you wish to purchase. You will be then shown a fare breakup of your ticket.

Step 2: Using the Chalo App
Step 2: Using the Chalo App

Step 3: Choose a mode for payment and you will be redirected to the payment gateway. Your ticket is now booked & valid for next 24 hours. Save it until your bus arrives. Your ticket remains visible in the app itself and will be accessible till your ride commences.

Step 3: Using the Chalo App
Step 3: Using the Chalo App

Remember: Do not start your trip unless you board your bus or see the bus conductor. Once activated, the ticket expires in 15 minutes. If your bus is delayed, the purchased ticket can be utilised within 24 hours on the same route. Do not worry.

Remember: Using the Chalo App
Remember: Using the Chalo App

Meanwhile:

Track the live location of your bus on the app a get to know the occupancy and Estimated Time of Arrival (ETA).
The app also comes with a route planner that can suggest buses according to your travel needs. You can track a bus first and purchase a ticket accordingly. The blue icons indicate active buses on route.

Meanwhile: Using the Chalo App
Meanwhile: Using the Chalo App

Final Step: Activate your ticket and show it to the conductor for getting it printed. As of now, passengers would be issued a paper ticket from the bus conductors. It will take time to make this process totally paperless. If the Token Number on your Mobile Ticket does not work, then press the orange text saying “Tap Here” which will generate a QR Code on your Mobile Screen. Get it scanned by the Conductor and your ticket is finally printed.

Final Step: Using the Chalo App
Final Step: Using the Chalo App

Your Printed Ticket will look like this. Do notice “Mobile Ticket” printed as a Mode of Payment.

Printed ticket booked using the Chalo app
Printed ticket booked using the Chalo app

What else does the app have to offer?

Recently, BEST rolled out a list of Super Saver plans that offers passengers fare-based trip plans starting from two trips a day at ₹9 for non-AC and ₹10 for AC buses. In a way, by subscribing these fare-based limited period plans, you get to save few rupees along with not shelling any change from your pocket. The procedure (as of now) for generating a ticket is the same mentioned for a one-way ticket.

In-detail information about the Super Saver plans announced by BEST are below:

BEST's Super Saver Plans at a Glance
BEST’s Super Saver Plans at a Glance
BEST's Super Saver Plans
BEST’s Super Saver Plans

Why Chalo?

The day this app was inaugurated in Mumbai, many social media users lost their cool regarding the name Chalo, questioning why the undertaking did not look out for a Marathi name. The answer is simple. Chalo has been in existence way before November 2021. As of now, this vendor provides service in 20 cities across India (including Mumbai) and five cities are served the BETA Version of the Chalo App. Well, this wasn’t even a thing to explain because right after installation, the App asks to choose a city and the list is self-explanatory.

The Future

On 1 January 2022, BEST launched the Chalo Card which will act as an e-Wallet during your journey. The Card has a tap-and-go mechanism which would be sensed by the upper part of ticket printing machine. I will write in-detail about that, once it is tried and tested. BEST is slowly moving closer towards cashless payments and the tracking system is getting better day by day. Chalo being in the initial stage for Mumbaikars needs a certain recognition and passengers need proper guidance in order to switch to this app. This shows a brighter future for BEST bus travel but, there is one thing where BEST is still lagging behind that is fleet expansion. More buses can attract more passengers and can generate more revenue for the Undertaking. With ticket fares so cheap, people are preferring buses over auto-rickshaws and taxis in Mumbai. Everyone is hoping for new single and double decker buses to join the fleet as soon as possible & help this difficult phase to end.

The Chalo Card
The Chalo Card

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How NMMT Grabbed An Opportunity And Made The Best Out Of It

We all would have heard the saying “Hit the Iron, when it is Hot”. The Navi Mumbai Municipal Transport (NMMT) has proved it well. It brought about a revamp that not only improved its services but also encouraged people to prefer them over its counterparts. Here is a detailed analysis of how NMMT has been through a critical phase and brought several improvements in its bus service.

The Beginning

When a majority of the population in Mumbai Metropolitan Region (MMR) was deprived of travelling by suburban trains, NMMT started Route 84 from Kurla Railway Station (East) to Bharat Gears (Mumbra) via Vashi and deployed their newly procured Ashok Leyland SLF CNG Buses. This invited a lot of criticism since both the destinations do not fall under the jurisdiction of NMMC. But this isn’t the first time NMMT has done it. Ghansoli Depot’s AC-131 is supposed to operate between Airoli Bus Station and Borivali Railway Station but most of the time operated between Borivali and Thane Railway Station (East), grabbing the passengers of the Thane Municipal Transport’s (TMT’s) only active Volvo route AC-65. Moving on, the undertaking received electric buses built by JBM Auto which brings us to the next point.

The Future is Electric

NMMT's JBM e9 at Thane CIDCO on Route no. 4 to Vashi Sector 7 and Route 8 Vashi Rly. Stn (Photo: Gandharva Purohit)
NMMT’s JBM e9 at Thane CIDCO on Route no. 4 to Vashi Sector 7 and Route 8 Vashi Rly. Stn (Photo: Gandharva Purohit)

As the Pune Mahanagar Parivahan Mahamandal Limited (PMPML) was getting MEIL Olectra K9D buses and the Brihanmumbai Electricity Supply and Transport (BEST) was gearing up with the delivery of Tata Starbus Ultra and Urban EV, NMMT too had plans for expanding the Electric Bus strength with JBM Ecolife e9 and e12. They set up fast chargers at Vashi Railway Station as well to improve the efficiency. The e9 fleet was deployed on Non-AC routes like 1, 4, 8, 9, 42, 111 and 144 charging Non-AC Fares and AC-105, AC-107 and AC-110 with AC fares. There were paper sheets pasted on the front and side of the bus saying “साध्या दरात एसी प्रवास” (AC Bus at Normal Fares). The buses were impressive, so were their numbers. Slowly, the JBM e12 showed up as well and they began their journey by working on trials. The trials took so long that the buses lying idle started getting damaged during monsoon.

Then, the rumors came of these buses commencing their services during Diwali. Finally, in mid-November the buses started plying on routes 1, 62 and 100 but with a twist.

The Fare Revision

Walking on the footsteps of BEST, NMMT too came up with a solution of fare revision to attract passengers to their AC services. From 23 October 2021, the fares were revised with the minimum fare slashed down from ₹15 to ₹10 and the maximum fare brought down from ₹110 to ₹65. Considering the Volvo fleet of NMMT and the maintenance these buses require, this fare chart is quite reasonable. Talking of the difference between Non-AC and AC fares, the new fares have shortened the gap, thereby encouraging passengers’ buying capacity to avail a comfortable ride in AC through paying a little more. NMMT not only publicised this policy through a Press Note, but even through putting up banners at various bus stops. The twist though is that they started charging the new AC fares in the JBM electric euses which are deployed on their several Non-AC Routes.

However, the difference can’t be felt to such an extent. For instance, a ticket from Thane CIDCO to Sanpada Police Station is ₹23 for a Non-AC bus while it is ₹30 for the AC bus plying on route 1 between Thane and CBD Belapur. The “साध्या दरात एसी प्रवास” tagline on all their Electric Buses was replaced with “वातानुकूलित बस सवलतीच्या दरात” along with pasting the revised fare chart onboard to make passengers aware of the change in fares.

Network Expansion: Connecting the Unconnected

NMMT's JBM e12 arriving at Kharkopar Railway Station on Route no. 23 from CBD Bus Station. (Picture:- Gandharva Purohit)
NMMT’s JBM e12 arriving at Kharkopar Railway Station on Route no. 23 from CBD Bus Station. (Picture: Gandharva Purohit)

With Maharashtra State Road Transport Corporation (MSRTC) workers on an indefinite strike, NMMT saw another opportunity in this case and started expanding their operation radius beyond Navi Mumbai. Navi Mumbai itself is expanding, with the suburban rail now serving Ulwe (Kharkopar) and further planning to reach Uran. The Mumbai Trans-Harbour Sea-Link (MTHL) is being developed in full swing while Navi Mumbai International Airport remains a big Question Mark till date. The residential areas are developing in Ulwe on one hand and Taloja and Shil Phata on the other. Over the years, Ambernath – Badlapur never had their dedicated public transport undertaking and are dependent on NMMT unlike Kalyan – Dombivli who have KDMT to serve their areas. But the Volvos of the Kalyan-Dombivli Municipal Transport (KDMT) are in miserable condition now and mostly operated from Vasant Valley Depot to Kalyan Railway Station.

NMMT now armed with a variety of Ashok Leyland JanBus, Tata LPO1613, Volvo B7RLE, JBM e12, JBM e9, Eicher Skyline Pro, Tata Starbus Ultra, the newly procured Ashok Leyland SLF CNG and some of their old CNG Buses to choose upon, was ready to tackle these situations.

First things first, the newly procured CNG SLF buses were put into service between Kurla and Bharat Gears Mumbra. This was an invitation to heavy amount of criticism but neither BEST nor TMT focused on this. So NMMT took the non-AC buses and started the service. It turned out to be a success since trains were not accessible for everyone, thereby major public transport commuters were relying on buses.

NMMT's Tata LPO1613, Ashok Leyland JanBus and SLF CNG at CBD Belapur Railway Station (Picture: Gandharva Purohit)
NMMT’s Tata LPO1613, Ashok Leyland JanBus and SLF CNG at CBD Belapur Railway Station (Picture: Gandharva Purohit)

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They then started three routes to South Mumbai via the Eastern Freeway. One from Ghansoli Gharonda, one from Kharghar and one to CBD Belapur. These routes included the operations of CNG SLF buses, Volvo B7RLE and JBM e9 combined. When JBM e12 fleet was under trials, few of them were deployed on AC-107 from CBD Bus Station to World Trade Centre as well. Once their JBM e12 finally entered service, many were sent en route Lokmanya Nagar (100), Kalyan (62), Thane CIDCO (1), Bamandongri (17) on day one. 

TMT meanwhile was busy playing around with its AC-145 which initially started from Bharat Gears Mumbra to Mumbai CSMT via the Eastern Freeway with just one Volvo sent in the morning and in the evening. This was later extended upto Datta Mandir near Kalyan Phata. It was a time-consuming route and the bus used to run empty. Even the driver didn’t bother to stop until someone requested. With the LED Display off, hardly anyone would notice its presence. Just like its predecessor AC-144 (Cadbury Junction to Mantralaya), it was ultimately shut down. There is a just a single newly-started route that TMT is handling well which is 74 from Thane to Diva Railway Station. Lately, they are running routes 79 and 99 from Mulund Check Naka to Parsik Nagar and Retibunder Kharegaon with a good frequency during peak hours.

NMMT's Ashok Leyland SLF CNG on Route 58 from CBD Belapur to Khopoli. (Photo: Gandharva Purohit)
NMMT’s Ashok Leyland SLF CNG on Route 58 from CBD Belapur to Khopoli. (Photo: Gandharva Purohit)

NMMT too recently started their route from Thane CIDCO to Diva Railway Station via Digha Village, numbered 86. Thus the Ghansoli depot’s Tata Starbus Ultra midi buses have started competing with TMT’s 2×1 Ashok Leyland diesel midibuses. On the southern end, NMMT had started plying buses from Vashi to Khopoli via Panvel. With the discontinuation of Khopoli Municipal Transport (KMT) service, this route proved to be a saviour. Currently, this route is curtailed up to CBD Belapur Railway Station. During the MSRTC Strike, another route was inaugurated from CBD Belapur. Route 49 to Karjat is operated by Asudgaon Depot via Panvel, Shedung and Chowk becoming the first municipal transport body to enter Karjat.

Conclusion

JNNURM Duo Ashok Leyland CNG of NMMT and BEST at Vashi Railway Station. (Photo: Gandharva Purohit)
JNNURM Duo Ashok Leyland CNG of NMMT and BEST at Vashi Railway Station. (Photo: Gandharva Purohit)

NMMT was equally hit by losses during this pandemic but kudos to their planning, they are slowly coming out of this phase. Stretching their arms, there are talks to start buses towards Titwala, Shahapur but as of now, there is no confirmation regarding the same. From 1 September, BEST shrunk their network due to a fleet shortage despite having affordable ticket fares. TMT does not have any electric bus in its fleet as of today but there are talks to procure some of them in future. Once operating the Ashok Leyland buses which were similar to BEST, then the Volvos which are a pride of the undertaking, introducing the JanBus around 2017, rolling out the JBM e9 in late 2019 and the JBM e12 in 2021, NMMT has evolved over time. They have learnt from the mistakes that BEST made and ensured that they do not repeat it. Their Ghansoli Depot although needs improvement since it has roughest bus drivers of the undertaking and a below average maintenance of buses. The future seems bright for NMMT to expand its network since it has “Hit the Iron, when it is Hot”.

There might be several points I missed out. Do let me know about them in the comments section below.

Featured Image: NMMT Volvo on AC131 plying between Borivali and Thane at Waghbill Naka. Ghodbunder Road. (Photo: Gandharva Purohit)

If you are stepping out, make sure you wear a mask, follow COVID Appropriate behavior and keep your hands sanitised.

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