Category: NCMC

All You Need To Know About The National Common Mobility Card (NCMC)

One phrase that has been going on for the past few years in the transit scene is the National Common Mobility Card, or NCMC, sometimes going by the name One Nation, One Card as well. So, what is the NCMC, how does it work and how does one get it? 

The answer is simple. The NCMC is essentially an EMV (Europay, Mastercard and Visa) compatible open-loop card that can be used for transit almost anywhere in India. The NCMC is a RuPay (usually Prepaid, sometimes Debit) card issued by the National Payments Corporation of India (NPCI) through a bank. In principle, any RuPay card (Prepaid and Debit) can be used as an NCMC after a service area creation (you present the card to the customer care at the metro station and ask them to do so) and after that it works.  Just ensure that the RuPay Contactless symbol is visible on the card. The transit balance is known as the ‘Offline’ or ‘Contactless’ balance and is not the same as the balance that can be used for regular swipe transactions. 

The RuPay Contactless symbol

Now comes the common question, what if you, like me, don’t want a regular debit or credit card shoved down my throat and just want a card purely for transit purposes?  

So it turns out NPCI has three variants of the RuPay Contactless. The first is a Debit Card that is linked to a savings bank account and has the following limits: ₹2,000 for transit payments, ₹5,000 for contactless PoS payments, ₹10,000 for ATM withdrawals and ₹25,000 for shopping (regular payments). The second is the Minimum KYC Wallet that allows for the same ₹2,000 limit for transit payments and ₹9,000 for PoS payments (shopping) and drops support for ATM withdrawals. The last one is the Prepaid Payment Instrument (PPI) card that acts as a standalone transit card with a limit of ₹2,000 for transit payments only. 

Now, most transit companies that are accepting NCMC (You can check out the full list by clicking here) will issue a card either after minimum KYC or even no KYC. For minimum KYC, they will ask for your ID proof, either PAN or Aadhaar and a phone number. For no KYC, you don’t even need that. If you’re in Chennai, you can get a no KYC Ongo NCMC through vending machines at various stations. If you’re in Mumbai, you can get the Airtel NCMC with just your phone number and a one-time password (OTP) at any Blue Line (Line 1) station.  

If you get an NCMC at either a metro station or bus terminal, then you will likely not have to create a service area for it. You can just directly use it.  

Now, coming to the next part – recharging your NCMC. An NCMC can be recharged anywhere where it is accepted. That means you can recharge it at the customer care of the metro station you used it at or at the depot of the bus transco that you used it at. Alternatively, you can also recharge it online, using the bank’s website or the bank’s app. Note. Online recharges require the card to be topped up before they can be used. You can do this at any of the card validating machines at the metro station, or if you have NFC capabilities on your phone, you can do it then and there. If you’re recharging at a metro station, do ask the staff once. Some metro systems have awkward regulations, such as Chennai Metro not allowing UPI transactions for non-SBI cards to be recharged.

Where the NCMC won’t work 

Now comes an interesting thing. There are some cases where your existing NCMC may not work even though the system is fully NCMC compliant. These are: Noida Metro, Kochi Metro, Pune Metro, Nagpur Metro, Ahmedabad Janmarg (BRTS), Ahmedabad City buses (AMTS) and Surat Citilink (BRTS). Why? According to NPCI, these systems are exclusive systems which means that only their NCMCs will be accepted there but not others. However, these NCMCs will be valid on all the other non-exclusive systems. To quote NPCI: “Exclusive NCMC project means a single bank is selected by a transit operator who acts as issuer as well as acquirer.” Further, NPCI also states that “NCMC cards of other banks will also get accepted in future as decided by Authority.” 

A more detailed article on this will follow soon.  

So now, you know how the NCMC works, how to get one, how to recharge it and how to use it. So go on out, start traveling and let me know. If you run into any trouble or find out something interesting about the NCMC, do drop a note in the comments below. 

Note: I personally recommend getting the Airtel Payments Bank NCMC. It has so far been problem-free, allows me to track my payments properly and more.

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NCMC Is Here; But Problems Will Persist

Public transit in India has a problem of plenty, on multiple levels. Plenty of obstacles, that is.

Obstacles, such as lack of political will to plan and execute projects at the state level, the Not-In-My-Backyard (NIMBY) syndrome among persons who may or may not be affected by a planned project, a militant civil society, among various others.

One of these obstacles also include the variety of fare collection media. Most cities of India have not been able to replicate successful projects, like Oyster (London), Octopus (Hong Kong), Nol (Dubai), OMNY (New York), on their public transit systems, demonstrating a lack of coordination between the different public transit system operators. Most of such attempts – such as the GO MUMBAI card, designed for a single ticketing system on the BEST and the Mumbai Local – failed miserably, due to the transit operators’ resistance, or a half-baked product, or a private contractor lacking the required expertise to support the project, etc, or a mix of all of them[1]. Although, to be fair, the public transit systems in cities like London, Hong Kong, Dubai, New York etc are run directly or indirectly by a unified city-level transit agency, like Transport for London, Metropolitan Transportation Authority (New York), Roads and Transport Authority (Dubai) and MTR Corporation (Hong Kong) – something which, as conventional wisdom suggests, may be in the realm of impossibility in India.

A national common mobility card had been on the drawing board since 2010. The card was titled “More” – a reference to the peacock – and was first launched in Delhi, for unified payments on the Delhi Metro and DTC buses. This too, failed, due to a lack of effort from all stakeholders. Delhi Metro, DTC and the Rapid Metro Gurgaon now have the ONE DELHI card, a closed-loop system.

In view of the failures of the past on this front, the Modi government launched the National Common Mobility Card in 2019, with a different approach this time. This time, banks too were involved in the project, and so was the National Payments Corporation of India (NPCI)[2]. Under this new approach, NCMC wasn’t launched as one card, but as a set of technological standards developed by Bharat Electronics Ltd (BEL), the Centre for Development of Advanced Computing (C-DAC), and the NPCI, to be adopted by all transit operators and projects, who are free to choose their own issuer and acquirer banks to run their respective fare collection and management projects. NCMCs mandatorily have to be RuPay contactless cards issued by banks – debit, credit or prepaid – making them eligible to be used for purposes other than public transit fares too.[3] Due to them being RuPay cards issued by banks, it is easy to scale up operations for public transit systems not using automated fare collection (AFC) systems, such as buses.

While now is the closest India has ever come to a truly “national” common mobility card, there is still a long way to go. Cities like Mumbai, Chennai, Kolkata, continue to be very heavily reliant on suburban railway services operated by the concerned zones of the Indian Railways, by using legacy infrastructure. Most importantly, suburban railways, like the mainline long-distance operations, use the proof-of-payment system (PoP) for fare collection. The PoP system entails passengers buying tickets from the ticket windows or online (through the UTS app), and then using the train. The only fare control system, in this case, are random checks by ticket examining staff onboard or at the destination. Most of the times, these random checks are limited to AC trains, and the first-class carriages on non-AC trains. Thus, this makes for a highly inefficient mode of fare collection, control and management, due to the high possibility of fare evasion by passengers.

However, there seems to be no viable alternative to PoP systems on suburban railways. While suburban rail systems currently under construction, such as K-RIDE’s Bengaluru Suburban Rail Project, can adopt the AFC systems, changing the fare collection system on existing systems, and that too, heavily-used systems like the Mumbai Suburban Railway, may prove to be difficult without rebuilding the system from the ground up. Moreover, due to there being different fare classes and products (single journey tickets, return journey tickets, season tickets for first and second class, and also the luggage compartment), converting to AFC systems is all the more difficult.

[1] R. Aklekar, Mumbai’s experiment with smart card fails, DNA (04/01/2010), available at https://www.dnaindia.com/speak-up/report-mumbai-s-experiment-with-smart-card-fails-1447695, last seen on 26/01/2023.

[2] https://www.npci.org.in/PDF/npci/rupay/2020/Concept_Note_Implementation_of_RuPay_qSPARC_based_NCMC%20v2.1.pdf

[3] https://www.npci.org.in/what-we-do/rupay-contactless/live-members

Featured Image: Mumbai One and Chalo NCMC (Photo: Gandharva Purohit, Used with Permission)

Also Read: American Elections Are Like Indian Transport: Fragmented

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