Tag: Digital India

A Ride In BEST Using The New Tap-In, Tap-Out System

On 20 April 2022, the Brihanmumbai Electricity Supply and Transport undertaking (BEST) launched its first digital bus which had a new “Tap-In and Tap-Out” system. This system is similar to London’s Oyster Card; the only difference is that in London you don’t have to tap out since there is a single fare structure on their routes. Out of curiosity I wanted to try this system since I have been thinking about this after BEST launched their conductor-less bus services.

On 3 May I went to Chhatrapati Shivaji Maharaj Terminus (CSMT) and took A-115 to Churchgate. When I reached Churchgate Station there were two Electric buses on A-112 (Ahilyabai Holkar Chowk, Churchgate to Gateway of India) but since both buses didn’t have the tap-in/tap-out machines, I skipped both buses and waited for 10 -15 minutes. Then came a CNG Midi bus from Mumbai Central Depot (7147) on the same route. It never came to mind that this bus is the bus I have been waiting for. So I thought I would go back to CSMT Bus Station after taking a short trip to Gateway Of India.

A-112 between Ahilyabai Holkar Chowk, Churchgate Station and Gateway of India. (Photo: Vishal Naik)
A-112 between Ahilyabai Holkar Chowk, Churchgate Station and Gateway of India. (Photo: Vishal Naik)

I bought a ticket from the ground booking conductor using an NCMC (National Common Mobility Card) and he was surprised to see it since for him it was first time seeing this new card. After telling him about how the card works after tapping it on ticket machine, I boarded the bus and after a few seconds I noticed that there were tap-in/tap-out machines installed at the front and rear doors respectively.

Successful Tap-In (Photo: Vishal Naik)
Successful Tap-In (Photo: Vishal Naik)

After the end of this trip, I boarded the bus again. I asked the conductor if I could use my card directly on the machines he agreed and at first my NCMC sadly didn’t work so next I used my normal Chalo Card, and it worked like a charm. There was a person who was monitoring this system inside the bus. I asked him why NCMC didn’t work, and he replied that they haven’t updated this system yet which is why my NCMC wasn’t being accepted by the machine. Finally at the end of the journey I had to tap out after that the fare amount was displayed along with the balance remaining in the card on the machine and I got a printed ticket.

Tapping-Out at the destination (Photo: Vishal Naik)
Tapping-Out at the destination (Photo: Vishal Naik)

Overall the system looks good, only one thing that should be skipped is printing paper tickets because at the end the machine displays remaining balance and the amount deducted for your card. The driver keeps a tab on commuters who are tapping in making sure that no one enters the bus without tapping in or having valid tickets. If a person forgets to tap out in the next tap In maximum fare will be deducted from his card balance. This system will get rid of those time consuming conductor-less services.

The Printed Ticket at the end (Photo: Vishal Naik)
The Printed Ticket at the end (Photo: Vishal Naik)

Before introducing more routes BEST should increase the sales of Chalo Smart card as well as Chalo NCM. It seems like very few NCMCshave been sold because every time I show mine to any conductor it is their first time seeing an NCM. Once Mumbai Metro and the Mumbai Suburban Railway integrate NCMC in their system commuters can easily change modes of transport without carrying multiple cards.

Featured Image: BEST’s Tap-In, Tap-Out system (Photo: Vishal Naik)

If you are stepping out, do note that while masks are no longer mandatory, the new XE variant of the Wuhan Virus is making the rounds. Stay safe, better safe than sorry.

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BEST Bus Tickets Booked Digitally To Be Linked To Maharashtra Universal Travel Pass

In a bid to make commuting easier across the city, the Brihanmumbai Electricity Supply and Transport Undertaking (BEST) has announced that it will integrate the state government’s Universal Travel Pass (UTP) for vaccinated commuters with bus tickets booked digitally using either the Chalo app or card.

This move will ensure that commuters won’t have to carry a separate printout of their pass and will be digitally verified on the screen of the ticketing machine.

The travel pass was launched in August 2021 and anyone can apply for it two weeks (14 days) after receiving their second dose of the Covid-19 vaccine (Covishield, Covaxin or Sputnik V). It was integrated into the Railways’ UTS app in November 2021 so that commuters of the Mumbai Suburbam Railway need not carry a separate printout if they are booking a ticket using their phones.

There is no word on integration of the travel pass with ticketing mechanisms of other modes of transport such as the Mumbai Metro, Mumbai Monorail, buses of other municipal bodies or the state transport corporation (MSRTC).

The Pune Mahanagar Parivahan Mahamandal Limited (PMPML) recently made the pass mandatory for all those boarding buses in Pune and Pimpri-Chinchwad which has led to a mess due to the added hassle for conductors of checking the vaccination status of commuters. Given that the city also has a functional electronic ticketing mechanism in the form of the Mi Card, perhaps this step can be extended to Pune, although it is doubtful that may happen given the current government is behaving as if Mumbai is the only city in Maharashtra.

Hopefully, this will also help people move towards cashless travel.

Also Read: Once This Pandemic Is Over, We Should Look At How We Transact

If you are stepping out, make sure you wear a mask, follow COVID-appropriate behavior and keep your hands sanitised. Omicron is here and the situation is quite scary.

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PMPML Gets Digital Screens Inside Bus For Advertisements To Boost Revenue

After exploring several avenues to boost revenues, loss-making Pune Mahanagar Parivahan Mahamandal Limited (PMPML) has decided to implement one more method. The Corporation has decided to install digital screens for advertisements inside buses.

This method was earlier pioneered by the Brihanmumbai Electricity Supply and Transport (BEST) undertaking in Mumbai in the late 2007s. BEST buses had closed-circuit television (CCTV) cameras positioned at the entrance and exit of buses and two screens at the front of the bus that alternated between footage from the cameras and advertisements. Anyone who took a BEST bus in 2007-2008 would remember trailers of Jimmy, the debut film of Mithun Chakraborty’s son Mimoh. It kept appearing every two minutes and was really annoying.

Below is an image of the new display inside a PMPML bus, shared on Twitter by Devesh Shah.

This can be a good revenue booster for PMPML, which is currently in dire straits. As per a news report from July, the corporation is expecting its losses to touch ₹9,600 crore in the next ten years.

PMPML has been looking at different avenues of monetising its available assets over the last year but many of its efforts have faced a lot of flak. The most critical response was to a plan in March where it was proposed to set up bus shelters with a small-shop attached to it. Many activists and the usual suspect Pune Mirror heaped unwarranted criticism over the move claiming it would attract paan-bidi shops and inconvenience passengers without a shred of evidence.

Also Read: PMPML Gets Flak For Brilliant Plans To Monetise Network With Shops At Bus Stops

Subsequently PMPML began looking for other avenues, including starting parcel services and redeveloping its depots as commercial spaces.

The plan to set up digital displays may bode well for the corporation. A Business Standard report from 2013 said that BEST was charging advertisers a mere ₹9,300 for a 10 second advert on displays across its fleet. Should PMPML equip all the buses in its fleet with displays, it can earn a significant amount. It can also make use of the displays present at its Rainbow BRTS stations.

Let’s hope PMPML succeeds this time. Video ads inside a bus may not be such a bad deal after all.

Also Read: Dear Activists, Profit In Public Transport Is Important To Get People To Give Up Their Cars

Featured Image: Digital Advertisement Display In A PMPML Bus By Devesh Shah on Twitter

If you intend to step out please wear a mask, carry sanitizer and maintain social distancing.

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BEST Partners Up With PhonePe For Contactless Ticketing

Nearly two and a half months after BEST announced that it too would get on to the QR code-based payments bandwagon, the undertaking has now announced that it will partner up with Yes bank-backed PhonePe to provide all conductors with QR codes. Commuters can however use any app to pay for the tickets.

According to a Mid-Day report by Rajendra Aklekar, BEST has provided 10,000 QR codes to its conductors on all 3,000 buses across 27 depots. While initially limited to the Colaba and Wadala depots, it is now available across the city.

However, another report by Aklekar did underline the importance of proper training being provided to bus conductors, in the absence of which, cash reigns supreme.

BEST has also put up banners and advertisements inside buses to promote the new payment system. It has also put up instructions for commuters at a few bus stops.

Let us hope that BEST is able to get its commuter base to switch to cashless methods.

P.S: If you’re planning to step out and take a bus, make sure you’re wearing a mask. I’d personally recommend these disposable masks by Würth.

Also Read:

With Bags of Change Lying At Depots, BEST Too Joins QR Code Bandwagon

Electronic Ticketing Systems: Who got it right and how

Once This Pandemic Is Over, We Should Look At How We Transact

Featured Image: Conductor punching tickets for A-257 at Esic Nagar

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With Bags of Change Lying At Depots, BEST Too Joins QR Code Bandwagon

After BMTC and MTC, BEST too has opted to go in for a QR code-based UPI payment system, except this time it is to eliminate loose change lying with the undertaking.

As reported by Rajendra Aklekar for Mid-Day, the new system will be tested by BEST for buses belonging to two depots, Wadala and Colaba. Conductors will wear a badge with the QR Code on it. Commuters will have to tell conductors their destination, he will tell them the fare and then commuters can scan and make the payment using a UPI-compliant app.

BEST apparently has crores worth of loose change lying in their depots, prompting them to sometimes pay staff salaries with them.

BEST currently allows passengers to pay using their prepaid card (the ePurse) and using the Ridlr app. Both will remain independent of the new system and will remain operational.

The ePurse system was down for a significant time (seven months) in the 2018-2019 period when ticket machines failed after their provider Trimax IT filed for bankruptcy.

Let’s hope BEST’s move will see UPI adoption increase further.

Featured image: Death of the BEST ticket; Oh, how the mighty have fallen (Satish Krishnamurthy on Flickr)

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After BMTC, MTC Picks Up QR Code-Based Cashless Ticketing In Chennai

Similar to the decision of the Bangalore Metropolitan Transport Corporation (BMTC), the Metropolitan Transport Corporation (MTC) of Chennai, fka Pallavan has also decided to implement a QR Code-based cashless ticketing mechanism on its buses.

The announcement was made by Tamil Nadu Minister of Transport M R Vijayabhaskar on 1 June 2020 via Twitter.

In his tweet, Vijayabhaskar has said that QR-code based cashless transactions were now permitted and that a trial run had begun using Paytm. According to a report by The Hindu, the two buses were both bound for the Secretariat at Georgetown with one originating at Thyagaraya Nagar (T Nagar) and the other at Todhunter Nagar in Saidapet.

Officials at MTC have said that once more buses hit the street, the system will be extended to them as well. Commuters can use any UPI-based payment app such as Google Pay/Tez, Paytm, PhonePe, KhaaliJeb or their bank app.

The system is very similar to the system that the BMTC has set-up, which is essentially only for cashless transactions and not cashless ticketing.

While the immediate side-effect of this would be an increase in UPI adoption across Chennai, it will still remain a time-consuming method. In the long run, the state government has to promote the National Common Mobility Card as a means to go forward.

One hopes that the MTC’s parent body, the Tamil Nadu State Transport Corporation (TNSTC) starts extending this to other cities including Coimbatore, Trichy and Madurai.

For UPI platforms, this is a golden opportunity to expand their footprint. While the better known apps like BHIM, PhonePe, Google Pay (formerly Tez) and Paytm have managed to get a market of their own, smaller niche apps like KhaaliJeb can make an impact here. KhaaliJeb (literally Empty Pocket in Hindi) is a UPI-based payments app designed for students. According the developers, the app has a student loyalty that will offer them discounts from merchants while also allowing them to split expenses. Given Chennai and Coimbatore’s status as educational hubs, this is the right time for such apps to strike gold.

If all goes well, it might seem like the Pallavan Kollavan (Killer Pallavan) tag might actually refer to cash.

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Also Read: Once This Pandemic Is Over, We Should Look At How We Transact

Featured image: An MTC bus belonging to the Central Depot on Route 21G from Broadway to Tambaram Railway Station. (Photo credits: VtTN on the Wikimedia Commons).

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BMTC Finally Starts Cashless Ticketing, Uses UPI-Based QR Codes For Transactions

Last month I wrote on how we needed to look at changing our ways of transacting in order to reduce the risk of contamination using physical currency. One of the points I had made was to target the transit sector in order to get people opt for cashless transit.

Many of of us expected the 2016 demonetisation to be the catalyst for a shift to cashless methods of travel, sadly it did not take off well. A year later, the situation was no different in adoption of digital payment systems in public transport.

In September 2018, the Central government finally announced the launch of the ‘One Nation, One Transport Card’, a rebadged version of the previous government’s long-dead More Card project. The National Common Mobility Card (NCMC), was finally launched on 5 March 2019 (also my birthday) but is still being rolled out and as of now is only available on the Delhi Metro.

Older readers of BESTpedia would remember that I had spoken to BMTC officials in 2016 on their Intelligent Transport System (ITS) and the impending release of a prepaid card for buses (similar to what Mumbai’s BEST has). While the smart cards were never a part of the ITS, they were due to be released by the end of 2016 but that did not happen.

The Times of India on 27 May reported that BMTC would implement a new measure to enable cashless transit in its buses. While initially implemented on 70 buses, it is now being expanded to 1,000 buses of the 3,500 buses that are currently on the streets.

The cashless ticketing system, however is not what most of us expected.

Each bus is equipped with a quick response code (QR Code) that is compliant with BharatQR and uses the Unified Payments Interface (UPI) to make payments. Passengers can use any UPI-based app such as Paytm, Google Pay, or PhonePe to complete the transaction and once the transaction is done, the conductor issues a ticket.

Here is an image of the conductor with the QR Code handing around his neck.

It is important to note here that the QR code based payment isn’t direct cashless ticketing, but rather a cashless transaction after which the ticket is issued manually. It isn’t similar to the QR code based ticketing used by the Indian Railways using the UTS app, or by Metro Rail systems in India. The latter uses QR codes on phone screens or paper tickets that are scanned at the turnstiles rather than the commuter scanning them with their phones.

While this is a good move in the interim, it would be good to see BMTC implement a full-fledged card-based payment system, on the lines of the NCMC.

The unintended side-effects of this move

The QR code idea, however has its merits. The direct consequence would be more people adopting UPI as a payment method over physical cash systems. Commuters using UPI would mean that anyone remotely connected to the BMTC network –from a food vendor at the bus station to a tea stall frequented by staff – would start accepting UPI as a payment method. The entire “Local Economy” would end up making use of it over time.

All in all, this is a much-needed push by BMTC. The next stop would be a complete integration on to the NCMC so that we can go truly cashless. Who knows, the next big thing may be transcos accepting USSD-based payments as well. Alternatively, BMTC needs to push for app-based payments, similar to what Ridlr offers for BEST where a user purchases a ticket with the app which in turn generates a four to six digit number. The commuter tells the number to the conductor, who validates it with the ETM.

BMTC finally goes cashless, and how.

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Once This Pandemic Is Over, We Should Look At How We Transact

The last few weeks have been rather worrisome for many businesses due to the ongoing Covid-19 pandemic, not only because of the state of the economy but because they deal primarily in cash. A government notification in March also advised users to avoid cash and instead digital platforms as a safety measure. Viral videos on popular social platforms of people licking currency notes and wiping their noses with them has furthered the paranoia.

When Prime Minister Narendra Modi announced demonetisation in 2016, it did lead to a boom in digital transactions, especially with wallets such as Paytm but eventually with Google getting onto the Unified Payments Interface (UPI) bandwagon, cashless payments began to soar. As per data from the National Payments Corporation of India (NPCI), the UPI platform witnessed a record ₹1.31 billion in transactions in December 2019 with the total transaction value exceeding ₹2 trillion.

While demonetisation did not give digital transactions the necessary push – most people returned to cash once the shortage had ended – the ongoing pandemic may inadvertently do just that. A 2009 CNN report said that nearly 90 per cent of American currency had traces of cocaine on them. Given that hygiene is not a big issue in India yet, one can imagine the kind of substances that are present on Indian currency – it doesn’t have to be opioid, just dirt and germs.

This would be an ideal time for the government to slowly push for more digital transactions. With the 2019 Union budget doing away with merchant charges for merchants with an annual turnover of above ₹50 crore, the time is ripe for us to rethink stepping into the digital world. The sentiment isn’t restricted to India alone. An Op-Ed on Bloomberg highlights why Apple Pay is looking like a good alternative in the United States to both cash and credit cards. While Apple Pay is yet to enter India, we already have a host of digital payments systems, most of which are based atop NPCI’s UPI platform while some retain independent wallet-based mechanisms of their own.

The biggest hurdle however will continue to be the lack of banking access for many. A 2016 report by PriceWaterhouseCoopers stated that the number of Indians without a bank account went down from 557 million in 2011 to 233 million in 2015. Of these, 187 bank accounts were opened under the Pradhan Mantri Jan Dhan Yojaya (PMJDY) alone. While many of these accounts haven’t been used much since their opening, that is not a problem. While urban India can be persuaded to switch to UPI-based platforms, rural India can use the NPCI’s National Unified USSD Platform (NUUP)or *99# service that works with basic phones for smaller transactions. For those who don’t have mobile phones, the RuPay debit card is always there.

In order to start the shift to digital transactions, the challenge would not be with larger players but the smaller ones. The local grocer, tea stall and bakeries are what need to be targeted. Add to that the discounts offered by UPI apps such as Google Pay, Paytm or KhaaliJeb – the latter offers discounts to students – getting more people on the platform is relatively easier.

The next step would be to target the transit sector. While rail is generally covered with the Unreserved Ticketing System (UTS) app and metro rail is covered by smart cards and app-based systems, the focus should be on buses. Very few cities have managed to go completely digital in the field of bus ticketing, with Mumbai being the shining example. In order to better facilitate this, the Centre needs to rush the much-delayed National Common Mobility Card (NCMC) that was announced yet again in 2018. While urban bus services are easier to handle, the rural sector needs be prioritised as that is what will lead to a mass movement.

By targeting specific sectors, the financial sector has a higher chance of success rather than a generalised approach. In order to incentivise the shift, the Reserve Bank of India may need to slash a few transaction charges like 2016. Once the shift reaches critical mass, a sunset policy for incentives need to take over. Countries like Sweden allow traders and retailers to refuse cash under the Freedom of Contract and this needs to find a way into our legislation as well.

The biggest advantage of going cashless – not counting the associated risks of handling dirty money – is that it eliminates small loses in the form of lose change going missing. In the long run, it paves the way for the government to finally look at slowly doing away with Income Tax and replacing it with a Transaction Tax.

The ongoing pandemic has given us opportunities to take things forward to a new level, albeit unintentionally, and we should seize the moment and get things done.

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